Contact Gilded Customer Service

Why should I report an Issue with Gilded?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Digital Swiss Gold to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Not expected from such a Sizeable organization.The new app transformation from dsg to gilded is amazing I got a gift in gold which is a great reward The new feature allows you to utilize the funds from your sale to make a fresh buy which is an amazing feature and of course you have an option for bank transfer as well A great app with a new attractive page display and features making buying and selling of gold a very very easy task And above all the price is most competitive compared to any other app selling gold I am very very happySold some gold 1 week ago.

2. Never coming back to this app againIt's been over 3 months since my account got deactivated, they assured that they will assist with transfer of the funds, Even after multiple emails, n number of calls to the support regarding account status and getting funds back, no response from the gilded team yet, Penurious management, zero customer value.

3. There are so many other apps to buy digital gold which do not charge any fund transfer charges.It's been 3 months they have locked account and didn't transfer amount to the bank.

4. When I transferred the funds to my bank account, it's been 10days exactly now & I still haven't got it in my bank account.

5. The amount got credited in the app but I could not transfer it to my bank account due to some technical issue.

6. They are charging 2% for fund transfer to bank account.

7. The support team was very helpful and transferred the amount to my account manually.Unable to open.

8. once I press the update button, no further action takes place and returns to earlier state.Read the terms and conditions before actually using the app and I was not satisfied by the terms and conditions mentioned .

9. Every time they say technical error and we dont even get notification regarding the failure of fund transfer.

10. I tried transferring my funds thrice but every time it has not been processed.

11. Even now I have not got funds in my bank.

1. Fix Gilded Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Gilded: Restarting the app will resolve most errors.
2. Update the Gilded App. Here is how:
   1. On Android goto PlayStore » Search for "Gilded" » Open Gilded » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gilded » click "UPDATE".
3. Clear Gilded app cache: Clearing cached data will force your app to retrieve the latest data directly from Gilded servers.
   1. On Android, goto Settings » Apps » Select "Gilded" » click Storage » click "Clear Cache".
4. Check Gilded app permissions. If any of these permissions required to use your device's features are disenabled, Gilded might not work.
5. Uninstall and reinstall Gilded. If nothing else has worked, completely uninstall Gilded then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Gilded not working

2. Fix Gilded Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Gilded be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Gilded not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Gilded may not be able to connect to the Internet when running in the background.