Published by NYC Department of Finance on Jul 9, 2024

contact NYC Pay or Dispute Chat with our AI-based NYC Pay or Dispute Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with NYC Pay or Dispute?



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Why chat with our AI NYC Pay or Dispute Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of NYC Pay or Dispute.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. But that's okay I was still able to take a screen shot and photo separately and it let me add it from my phone's photo gallery.yes, this app helps if you need to pay quickly but it also doesnt allow you to dispute further than submitting evidence in picture or video form.

2. This app is only good to pay tickets, won't be able to see full ticket dispute result or photos.

3. Kudos to the development team and kudos to NYC.The browser website didn't work when I wanted to pay a parking ticket.

4. It was a synch to dispute my ticket then ultimately pay it when the dispute didn't come back in my favor (as much as I can still disagree with that ruling, it's not the app's fault!).

5. Once you submit the quick dispute using the app, you can't file again more properly.Thank you for excellent and simple and quick process.

6. theres no point disputing.I disputed a ticket, waited for months to hear the verdict, only to get in the mail I owe $75, $25 added to the previous and nothing else.

7. I just use PayPal (thank you for this option!) so I don't have to type in the number every time.This app makes an otherwise painful process easier.

8. Obviously I hate paying parking tickets but I have to say I really appreciate how straightforward this app makes the process.

9. Only two hitches were: My ticket didn't appear in the app immediately, but adding it was easy enough.

10. they make it so difficult to argue and avoid a ticket successfully that this app may as well just give you the option of paying the ticket.

11. Initially I found that it was quick and convenient way of disputing the ticket.

Steps to Troubleshoot & Fix NYC Pay or Dispute Issues

1. Fix NYC Pay or Dispute Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart NYC Pay or Dispute: Restarting the app will resolve most errors.
  2. Update the NYC Pay or Dispute App. Here is how:
    1. On Android goto PlayStore » Search for "NYC Pay or Dispute" » Open NYC Pay or Dispute » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NYC Pay or Dispute » click "UPDATE".
  3. Clear NYC Pay or Dispute app cache: Clearing cached data will force your app to retrieve the latest data directly from NYC Pay or Dispute servers.
    1. On Android, goto Settings » Apps » Select "NYC Pay or Dispute" » click Storage » click "Clear Cache".
  4. Check NYC Pay or Dispute app permissions. If any of these permissions required to use your device's features are disenabled, NYC Pay or Dispute might not work.
  5. Uninstall and reinstall NYC Pay or Dispute. If nothing else has worked, completely uninstall NYC Pay or Dispute then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NYC Pay or Dispute not working


2. Fix NYC Pay or Dispute Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make NYC Pay or Dispute be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NYC Pay or Dispute not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NYC Pay or Dispute may not be able to connect to the Internet when running in the background.

Reported Issues

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