Contact Dockwa Customer Service

Why should I report an Issue with Dockwa?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dockwa to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can't talk to anyone at the marina about the best way to accommodate special reqests.Love this app...in the old days you would have to fumble through pages and pages in a waterway guide to find a stopping point, now you can see pictures and descriptions of marinas and points of interest near by...easy to use and plan a tripI was not able to finish my reservation on the app.

2. Easy to reserve, easy to cancel.Too difficult and not user friendlyI'm not real keen on the fact that they have 17 hours to answer our "request" (after we give them a credit card!) Yet we must give them 24 hours notice to cancel or change a reservation.

3. Beats the old days when you spent hours trying to reach marinas on the phone.We are a small Marina in New York and we were one of the first Marinas to join Dockwa several years ago.

4. They're success has been instrumental as they now provide marina software which unfortunately doesn't meet the needs of many Marinas such as ours.

5. In addition there's no guarantee the Marina will have wifi, an available slip that meets our needs and no answer to questions.

6. So far this trip we have already had one Marina charge us more than their "advertised price"....of course you don't find this out until after you arrive and are docked!I like the app.

7. Its to the point where some members will not stay at Marinas that solely use Dockwa for transient services.

8. Their new sales plan is to charge a monthly flat fee year round if you're not using their software.

9. JGWorks great and very responsive.Recommended by a friend but I'm not able to make a reservation.

10. This cost exceeds our transient revenue 3 fold which they know, especially only being active 4 months of the year.

11. after i enter all the information and my credit card, i never get a confirmation screen to complete the booking.

1. Fix Dockwa Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Dockwa: Restarting the app will resolve most errors.
2. Update the Dockwa App. Here is how:
   1. On Android goto PlayStore » Search for "Dockwa" » Open Dockwa » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dockwa » click "UPDATE".
3. Clear Dockwa app cache: Clearing cached data will force your app to retrieve the latest data directly from Dockwa servers.
   1. On Android, goto Settings » Apps » Select "Dockwa" » click Storage » click "Clear Cache".
4. Check Dockwa app permissions. If any of these permissions required to use your device's features are disenabled, Dockwa might not work.
5. Uninstall and reinstall Dockwa. If nothing else has worked, completely uninstall Dockwa then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Dockwa not working

2. Fix Dockwa Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Dockwa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Dockwa not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Dockwa may not be able to connect to the Internet when running in the background.