Published by Deloitte LLC on Aug 12, 2024

Report an issue with EcoSure TrueView.
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Why should I report an Issue with EcoSure TrueView?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Deloitte LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact EcoSure TrueView image 1 contact EcoSure TrueView image 2

About EcoSure TrueView

1. TrueView helps our clients protect their brands, deepen customer advocacy, and strengthen their reputation through end-to-end approaches for brand and customer experience measurement.

2. This app is intended for use by Ecolab clients and consultants to coordinate evaluation logistics, execute inspections, and collect onsite data and rich media.

EcoSure TrueView Customer Insights

1. This app sets up gor faliure rather than success - its intent.Terrible. The app wouldn't sync with the server no matter how many times I log in/out or uninstall/reinstall.The app is currently asking for update however the option is not provided on Google Play it's not allowing me to sync would increase the five stars if fixed.And never keep me logged in.

2. Keeps asking to wait for sync to happen.Once gaining access to the app, the update to new version prompt keeps promoting me to upgrade however doesn't allow me to use use the app.Login continuously fails.

3. It makes it so easy to keep my staff up to standard on their work quality because they get to go over what the inspector sees when they score a room or area of our establishment.

4. When I try to re login it errors every time so I have to uninstall and reinstall the app every time I have to use it.Cannot open any practice audits.

5. Keep having to uninstall and reinstalling itJust as everyone else commented...app sucks.

6. When I go to log in, keeps coming back to internal server error over n over.

7. I'm using a galaxy note 10 plus.Its such a garbage app.

8. I tried downloading the tips - which, ofcourse, didnt work.

9. We see what we miss and can correct it before we end up losing points on it during inspections.

10. It's a great training tool as well.What experience.

11. I followed the directions got it downloaded and installed.

Steps to Troubleshoot & Fix EcoSure TrueView Issues

1. Fix EcoSure TrueView Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EcoSure TrueView: Restarting the app will resolve most errors.
  2. Update the EcoSure TrueView App. Here is how:
    1. On Android goto PlayStore » Search for "EcoSure TrueView" » Open EcoSure TrueView » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EcoSure TrueView » click "UPDATE".
  3. Clear EcoSure TrueView app cache: Clearing cached data will force your app to retrieve the latest data directly from EcoSure TrueView servers.
    1. On Android, goto Settings » Apps » Select "EcoSure TrueView" » click Storage » click "Clear Cache".
  4. Check EcoSure TrueView app permissions. If any of these permissions required to use your device's features are disenabled, EcoSure TrueView might not work.
  5. Uninstall and reinstall EcoSure TrueView. If nothing else has worked, completely uninstall EcoSure TrueView then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EcoSure TrueView not working


2. Fix EcoSure TrueView Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EcoSure TrueView be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EcoSure TrueView not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EcoSure TrueView may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Downloaded app. How do I set up an account so I can log in

    — by Robert Washington 3 years ago