Published by DeFi Labs on Nov 3, 2023

Report an issue with Crypto.com l DeFi Wallet.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with Crypto.com l DeFi Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of DeFi Labs to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Crypto.com l DeFi Wallet image 1 contact Crypto.com l DeFi Wallet image 2

About Crypto.com l DeFi Wallet

1. You can store Bitcoin (BTC), Ethereum (ETH), Polkadot (DOT), Dogecoin (DOGE), Chainlink (LINK), Axie Infinity (AXS), Cronos (CRO), NFT collections and more. Crypto. com DeFi Wallet App currently supports 29 blockchains including Cronos, Crypto. org Chain, Bitcoin, Avalanche, Optimism, Polygon, Arbitrum and Ethereum. • Send and receive 900+ crypto, stablecoins, ERC20 tokens and DeFi coins like Uniswap(UNI), Compound(COMP), yearn. finance(YFI).

2. Deposit and earn the best returns on your tokens with DeFi Earn, which is integrated with Aave Lending V2, Yearn Earn V2, Compound, Cosmos Staking and native CRO Staking. • Swap 740+ tokens across multiple chains, including Ethereum, Cronos, Cosmos and more. • Gain full control of your crypto with private keys and manage 900+ cryptocurrencies. • With the multi-wallets function, you can have multiple wallets by creating new wallets or importing existing ones.

3. Connect your DeFi Wallet to the Crypto. com App with your preferred wallet to access the diverse crypto financial services offered by Crypto. com. • You can also connect with Crypto. com DeFi Swap and other DeFi projects with DeFi Wallet to farm your coins. • It's not just a bitcoin wallet. • You can also use the ‘Collections’ View for NFTs, to organize your NFTs better and have an easier time sending and receiving collectibles.

4. Looking for a crypto wallet to store your Bitcoin, Ethereum, NFTs and other Web3 assets? Crypto. com DeFi Wallet is the right crypto app for you! Your Keys, Your Crypto.

5. Our ETH Gas Meter gives you real-time updates on gas fees and transaction speeds. • Crypto. • Grow your crypto assets and earn passive income via DeFi Earn with Aave Lending V2, Yearn Earn V2, Compound, Cosmos Staking and native CRO Staking.

6. Seamlessly connect with, swap, farm, and mine on the hottest DeFi protocols. • Securely store your crypto in a highly secure environment.

7. The app is also a NFT wallet, Ethereum-Based NFTs (ERC721 and ERC1155) are also supported. • Send crypto at your preferred speed and network fee.

8. A non-custodial crypto wallet where you own your cryptocurrencies, tokens, stablecoins and private keys.

9. Explore the most popular DApps seamlessly from within the Crypto. com bitcoin wallet!

10. It currently supports 32 tokens, including Compound (COMP), Chainlink (LINK), AAVE, USDT, and more.

11. Become a protagonist in the decentralized finance world.

Crypto.com l DeFi Wallet Customer Insights

1. Better than metamask which is impressive! Also has a buy feature w/debit (wish they had a free transfer from bank, so I could dump Coinbase) Bug that made Tabs erase so far hasn't shown up.They updated the app and I needed my backup file to access the money I invested.

2. Cons: it has a bug that duplicates an open tab randomly over another and must be closed and reloaded... Annoying Multichain is easy to switch networks, tabs are network independent and its fast and smooth.

3. Keep up the development folks, I love that the app is mostly accessible to those of us that use a screen reader such as Talkback so cudos for that.I decided to start staking my spare CRO and was getting to learn how everything worked by doing smallish transfers.

4. Wallet withdraw GUI is pretty messy, and setting up withdrawal addresses can be tedious with having to switch back and forth between menus.

5. I guess the only true wallet is my Ledger.Defi is great especially with this app and all the networks and chains you can interact with it's unparalelled imho.

6. With the network gas fees there was a necessity to fund multitudes of different tokens to be prepared for the time when you are going to transfer, swap.

7. And at the end of a transaction, when everything is connected, i am asked to confirm swap in my wallet app.

8. The minimums are high, the gas fees heavy, and everything demands you enter deeper and deeper into their system and provide more and more info/payments/assets.

9. Unfortunately someone claiming to be a customer support tech used remote access and now knows my seed phrase.

10. App is solid, but will have trouble running smoothly on devices that arent recent flagship devices, but will work for the most part.

11. When I saw that they recommended the backup, I immediately followed through and uploaded the file to my Google Drive.

Steps to Troubleshoot & Fix Crypto.com l DeFi Wallet Issues

1. Fix Crypto.com l DeFi Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Crypto.com l DeFi Wallet: Restarting the app will resolve most errors.
  2. Update the Crypto.com l DeFi Wallet App. Here is how:
    1. On Android goto PlayStore » Search for "Crypto.com l DeFi Wallet" » Open Crypto.com l DeFi Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Crypto.com l DeFi Wallet » click "UPDATE".
  3. Clear Crypto.com l DeFi Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Crypto.com l DeFi Wallet servers.
    1. On Android, goto Settings » Apps » Select "Crypto.com l DeFi Wallet" » click Storage » click "Clear Cache".
  4. Check Crypto.com l DeFi Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Crypto.com l DeFi Wallet might not work.
  5. Uninstall and reinstall Crypto.com l DeFi Wallet. If nothing else has worked, completely uninstall Crypto.com l DeFi Wallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Crypto.com l DeFi Wallet not working


2. Fix Crypto.com l DeFi Wallet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Crypto.com l DeFi Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Crypto.com l DeFi Wallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Crypto.com l DeFi Wallet may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • don’t delete

    — by Tyler 2 years ago