Contact Crypto.com l DeFi Wallet Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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1. Better than metamask which is impressive! Also has a buy feature w/debit (wish they had a free transfer from bank, so I could dump Coinbase) Bug that made Tabs erase so far hasn't shown up.They updated the app and I needed my backup file to access the money I invested.

2. Cons: it has a bug that duplicates an open tab randomly over another and must be closed and reloaded... Annoying Multichain is easy to switch networks, tabs are network independent and its fast and smooth.

3. Keep up the development folks, I love that the app is mostly accessible to those of us that use a screen reader such as Talkback so cudos for that.I decided to start staking my spare CRO and was getting to learn how everything worked by doing smallish transfers.

4. Wallet withdraw GUI is pretty messy, and setting up withdrawal addresses can be tedious with having to switch back and forth between menus.

5. I guess the only true wallet is my Ledger.Defi is great especially with this app and all the networks and chains you can interact with it's unparalelled imho.

6. With the network gas fees there was a necessity to fund multitudes of different tokens to be prepared for the time when you are going to transfer, swap.

7. And at the end of a transaction, when everything is connected, i am asked to confirm swap in my wallet app.

8. The minimums are high, the gas fees heavy, and everything demands you enter deeper and deeper into their system and provide more and more info/payments/assets.

9. Unfortunately someone claiming to be a customer support tech used remote access and now knows my seed phrase.

10. App is solid, but will have trouble running smoothly on devices that arent recent flagship devices, but will work for the most part.

11. When I saw that they recommended the backup, I immediately followed through and uploaded the file to my Google Drive.

1. Fix Crypto.com l DeFi Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Crypto.com l DeFi Wallet: Restarting the app will resolve most errors.
2. Update the Crypto.com l DeFi Wallet App. Here is how:
   1. On Android goto PlayStore » Search for "Crypto.com l DeFi Wallet" » Open Crypto.com l DeFi Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Crypto.com l DeFi Wallet » click "UPDATE".
3. Clear Crypto.com l DeFi Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Crypto.com l DeFi Wallet servers.
   1. On Android, goto Settings » Apps » Select "Crypto.com l DeFi Wallet" » click Storage » click "Clear Cache".
4. Check Crypto.com l DeFi Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Crypto.com l DeFi Wallet might not work.
5. Uninstall and reinstall Crypto.com l DeFi Wallet. If nothing else has worked, completely uninstall Crypto.com l DeFi Wallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Crypto.com l DeFi Wallet not working

2. Fix Crypto.com l DeFi Wallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Crypto.com l DeFi Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Crypto.com l DeFi Wallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Crypto.com l DeFi Wallet may not be able to connect to the Internet when running in the background.