Contact Darktrace Customer Service

Why should I report an Issue with Darktrace?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Darktrace Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With real-time threat notifications and the ability to activate AI-driven autonomous response, the Darktrace Mobile App allows you to stay connected with your Darktrace deployment at all times.

2. The Darktrace Mobile App is a brand new way to experience the Darktrace Threat Visualizer and benefit from Darktrace DETECT and Darktrace RESPOND technologies from wherever you are.

3. The Darktrace Mobile App is not a stand-alone product and requires a licensed Darktrace deployment running version 5. 2 or later.

4. The Darktrace Mobile App is compatible with android 7. 0 (Nougat) or later.

5. Darktrace's mission is to free the world from cyber disruption.

6. Its AI technology is relied on by over 7,700 customers worldwide to prevent, detect and respond to cyber-attacks.

7. Access from the Darktrace instance to the Darktrace Mobile App Service cloud is also required.

1. The email feature in 4.1.0 is nice but could do with the links and attachment ( hashes / file names ) details being displayed ( maybe pivot links to VirusTotal etc to search) to allow review before releasing.Excellent mobile app giving visibility and some control into my Darktrace environment.

2. I would not recommend using this app as the dev or the customer support doesn't send a email back to you they will waste your time like they did to me .There is no logout option, multiple time observed no data flow, AI analyst always been showing Network issue please try after some time.

3. Won't be missed.I have sign up for a free trail I fill out the form and it has been 4 months no I have not received any emails back if my free trail was accepted or not it should not take this long to receive a email say your free trail has been accepted.

4. Looking forward to upcoming updates allowing similar access and control to the Darktrace Antigena Email system.

5. Users w/ Low App Ratings: If you're not an Enterprise client with an active subscription to Darktrace, and authenticated access to the main platform UI which will allow you to register the app - stay clear of this app.

6. I dont think the other reviewers realize this app is to connect to a network server you would already have in place at your place of business.

7. Darktrace overall is an excellent security product.

8. You authenticate the app by taking a picture on the servers screen.Asking to record your face is hardly appropriate for an app that should protect your privacy.

9. Better to enable the logout option.This app was used by hackers on my phone!!! Please warn friends to check to see if this app is downloaded.

10. And best of all I can control Antigena Respond actions - initiate, deactivate, reactivate.

11. Three time observed I have unistalled and installed for login again.

1. Fix Darktrace Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Darktrace: Restarting the app will resolve most errors.
2. Update the Darktrace App. Here is how:
   1. On Android goto PlayStore » Search for "Darktrace" » Open Darktrace » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Darktrace » click "UPDATE".
3. Clear Darktrace app cache: Clearing cached data will force your app to retrieve the latest data directly from Darktrace servers.
   1. On Android, goto Settings » Apps » Select "Darktrace" » click Storage » click "Clear Cache".
4. Check Darktrace app permissions. If any of these permissions required to use your device's features are disenabled, Darktrace might not work.
5. Uninstall and reinstall Darktrace. If nothing else has worked, completely uninstall Darktrace then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Darktrace not working

2. Fix Darktrace Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Darktrace be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Darktrace not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Darktrace may not be able to connect to the Internet when running in the background.