Published by Danske Bank

contact Mobil-ID Chat with our AI-based Mobil-ID Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Mobil-ID?



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Why chat with our AI Mobil-ID Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Mobil-ID.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. What a joke!It do fail once in a while, you might have to close it to get it to work if it has been idle to long, sometime it dont show the popup to confirm a code... but the idea and usabily in general are so much better than the rest that i cant imagine to switch bank and lose this app.

2. This means that you have to force kill the app in between each authentication, eg when you want to log into the bank and then approve a few transactions... This makes the user experience horrible, and is something you really should look into fixing! I'm starting to miss my old bank already, which offered proper BankID for mobile...This app has among the worst user experience i have seen.

3. If you enter pin code once because fingerprint does not work you have to re enable fingerprint approval.Works 10% of the time, unreliable and painful to use.Great for security in the sense that even I am unable to access my services most of the time.

4. If you need to reinstall it (for example if you have updated or added fingerprints, or sometimes when you update it) then you need to reactivate it from nettbank - but guess what? You need MobilID to activate MobilID! The only way to do this is through an old fashioned helpdesk phonecall during bank hours.

5. Should also be available in English.Approving a request when logging in with Bank ID seems to fail if the app has recently been unlocked.

6. The app now also requires permission to make and manage phone calls, without providing any reason.Once you have validated a request the app must be closed manually in order for next request not to end in a crash (or non-responsive app).

7. When opening the app it does not show you have approving requests, instead you get a one time code that is never used for anyrhing at all.

8. I notified the bank of this bug a few months back, they replied that it was a known issue, but to this date nothing has been fixed.

9. Also, there should be a simpified promt option to confirm access.When are you going to update this app? Don't get notifications to approve.

10. The "approval" notifications are a gamble as they don't use normal notification buttons, and if you press ever so slightly incorrectly, you'll be taken to the OTP generator.

11. The bank also doesn't allow BankID app or mobilWorks if the planets are aligned.

Steps to Troubleshoot & Fix Mobil-ID Issues

1. Fix Mobil-ID Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mobil-ID: Restarting the app will resolve most errors.
  2. Update the Mobil-ID App. Here is how:
    1. On Android goto PlayStore » Search for "Mobil-ID" » Open Mobil-ID » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mobil-ID » click "UPDATE".
  3. Clear Mobil-ID app cache: Clearing cached data will force your app to retrieve the latest data directly from Mobil-ID servers.
    1. On Android, goto Settings » Apps » Select "Mobil-ID" » click Storage » click "Clear Cache".
  4. Check Mobil-ID app permissions. If any of these permissions required to use your device's features are disenabled, Mobil-ID might not work.
  5. Uninstall and reinstall Mobil-ID. If nothing else has worked, completely uninstall Mobil-ID then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mobil-ID not working


2. Fix Mobil-ID Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mobil-ID be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mobil-ID not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mobil-ID may not be able to connect to the Internet when running in the background.

Reported Issues

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