Contact CVS Specialty Customer Service

Why should I report an Issue with CVS Specialty?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CVS Pharmacy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. That’s why at CVS Specialty, we make it easy to manage your prescriptions at home or on the go. · Choose to pick-up your prescriptions at any CVS Pharmacy® where allowed by law, or have them delivered to another location of your choice. · Communicate with your CareTeam using the Secure Messaging feature.

2. Ask a question and get answers from CareTeam members trained in your condition.

3. You can sign-in securely through Android’s fingerprint scanner.

4. Please Note: This app is for CVS Specialty® patients only.

5. Your health is our greatest priority.

6. We’re always just a tap away.

7. CVS Specialty – specialty medications with personalized support.

1. Happened everytime in the last month.This apps reminders wait too late to send a notification for being able to get meds delivered on time now the app keeps stopping so I can't place my orderThe last 2x I have tried to refill my prescription, it keeps timing out.

2. Basically, anytime I need to refill, I can't.Communication with CVS Specialty is 0 stars! They have asked me at least 3 times for me to provide them with my insurance information, and I already gave it to them through the secure chat with a photo of the front and back of the card, yet they keep claiming they don't have the information when I can prove otherwise.

3. A real pain to refill meds."Your device isn't compatible with this version." Can't Install on current devices, e.g. a new Samsung Galaxy 6e tablet, fully updated.

4. I want my refill sent to the address I entered in manually, using a password that I save in my phone.

5. I think I will stay away from the app until it gets fixed because it makes me uncomfortable that an app is changing my phone settings.Continual issues around logging in.

6. It's a flaw and an annoyance.For some reason every time I use this app it changes my phone settings to where it vibrates with any button press.

7. Only reason I'm using them, is because my prescription insurance (already through CVS), is forcing me to use them!Crash and burn.

8. Now I have to call in my refill!Takes a very long time to load and log in.

9. It happens once I select that I want it shipped to my local pharmacy.

10. These issues have been happening once a month for the past few months.

11. I won't want to activate location, fingerprint, any of that.

1. Fix CVS Specialty Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CVS Specialty: Restarting the app will resolve most errors.
2. Update the CVS Specialty App. Here is how:
   1. On Android goto PlayStore » Search for "CVS Specialty" » Open CVS Specialty » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CVS Specialty » click "UPDATE".
3. Clear CVS Specialty app cache: Clearing cached data will force your app to retrieve the latest data directly from CVS Specialty servers.
   1. On Android, goto Settings » Apps » Select "CVS Specialty" » click Storage » click "Clear Cache".
4. Check CVS Specialty app permissions. If any of these permissions required to use your device's features are disenabled, CVS Specialty might not work.
5. Uninstall and reinstall CVS Specialty. If nothing else has worked, completely uninstall CVS Specialty then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CVS Specialty not working

2. Fix CVS Specialty Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CVS Specialty be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CVS Specialty not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CVS Specialty may not be able to connect to the Internet when running in the background.