Published by Cubic Transportation Systems on Sep 18, 2024

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Why should I report an Issue with NH E-ZPass?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Cubic Transportation Systems to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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NH E-ZPass Customer Insights

1. WORST I'VE EVER EXPERIENCED.The new app seems pretty good so far! No errors.. not lagging.. I hope it continues! I can't wait to ensure it works payment wise when I need to reload my transponder! But until then, it's pretty nice to not have to log in via the website anymore!Don't understand the negative reviews.

2. I went through all the prompts to set up an account and get a transponder, which is $6.69, get to the end, and they want to charge $36.69. I'm assuming the extra $30 is to load the account, but there is no explanation of what it's for.

3. Installed easily (only had to input account name and password), and can easily access all info available on website.

4. Go to authorize the payment anyway, and I get a message that my license plate# is already on an existing invoice account.

5. GREAT app!Trash app doesn't work, invalid email address? Pretty sure it's been working for a while.Shameful. Website won't take payment for $1 toll.

6. No sidebar scroller or ability to sort options alphabeticaly.Logged in with an existing account.

7. Was able to manage a payment with a bank account previously saved on the web site.

8. Fine by me because I would personally rather talk to human beings anyways!!NH E-ZPASS is so Awful I cannot get past the sign in page.

9. App only allows purchase of transponder?! Sickening waste of tax payer time and money.

10. Had to delete and re-enterJust downloaded on an S22+ and right off the bat trying to enter a new vehicle the app times out scrolling through manufacturers.

11. I don't have an account yet I tried everything.

Steps to Troubleshoot & Fix NH E-ZPass Issues

1. Fix NH E-ZPass Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart NH E-ZPass: Restarting the app will resolve most errors.
  2. Update the NH E-ZPass App. Here is how:
    1. On Android goto PlayStore » Search for "NH E-ZPass" » Open NH E-ZPass » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NH E-ZPass » click "UPDATE".
  3. Clear NH E-ZPass app cache: Clearing cached data will force your app to retrieve the latest data directly from NH E-ZPass servers.
    1. On Android, goto Settings » Apps » Select "NH E-ZPass" » click Storage » click "Clear Cache".
  4. Check NH E-ZPass app permissions. If any of these permissions required to use your device's features are disenabled, NH E-ZPass might not work.
  5. Uninstall and reinstall NH E-ZPass. If nothing else has worked, completely uninstall NH E-ZPass then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NH E-ZPass not working


2. Fix NH E-ZPass Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make NH E-ZPass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NH E-ZPass not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NH E-ZPass may not be able to connect to the Internet when running in the background.

Reported Issues