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1. I'm using Samsung A51, I've downloaded and unstalled it severely, I've enabled all permissions but I keep getting "go to settings and enable your permission" is there anything I'm missing or my phone didn't just support it?The recent update has really disturb the effectiveness of this app especially with the ATM activation.

2. Please help resolve the issue.Good morning Team, I recently changed my phone and I downloaded the Bank Pass App on my new phone and I've been unable to use it.

3. It works fine on my old phone, but each time I try to launch it in the new phone it prompts me to enable permissions.

4. The developers have not done a professional job on this application.This open doesn't open on my Device Infinix Hot 30 Pro saying go to settings and enable permission.

5. I dislike it.. pls try and work on itEach time I want to use the app, it will tell me to enable settings, and all settings have been enabled.

6. I have tried and scourged my phone for all possible permissions but still the app doesn't come up.

7. Thank you.This app was operating fantastically in my phone, but just of recent it has stopped opening again in my phone.

8. I can't use the bank pass app on my phone.

9. Is there a way you can assist me? My new phone is Redmi Note 12.

10. Please!, check out the forgot password option, after requesting for your OTP, it doesn't bring a next page for you to input that token, it's showing error.

11. My phone is Samsung A13.

1. Fix BankPass Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BankPass: Restarting the app will resolve most errors.
2. Update the BankPass App. Here is how:
   1. On Android goto PlayStore » Search for "BankPass" » Open BankPass » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BankPass » click "UPDATE".
3. Clear BankPass app cache: Clearing cached data will force your app to retrieve the latest data directly from BankPass servers.
   1. On Android, goto Settings » Apps » Select "BankPass" » click Storage » click "Clear Cache".
4. Check BankPass app permissions. If any of these permissions required to use your device's features are disenabled, BankPass might not work.
5. Uninstall and reinstall BankPass. If nothing else has worked, completely uninstall BankPass then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BankPass not working

2. Fix BankPass Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BankPass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BankPass not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BankPass may not be able to connect to the Internet when running in the background.