Contact CoinGecko Customer Service

Why chat with our AI CoinGecko Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of CoinGecko.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. The interface is very easy to navigate! Great use of icons! The only thing that is missing from getting a better immersed experience, is the lack of a more dynamic charting system! I'm pretty sure there is a tech visualization vendor/company out there, where they could provide a better understanding of trend analysis, with better visualization, and dynamics! Other than that - Great 👍🏿 application! Very informative 👏🏿!It's a MUST-HAVE for me.

2. Especially good if your looking for new and upcoming coins that are lower cap You can even set up your portfolio for a group of particular coins that u are interested in so you can check on those quickly anytime u want.

3. Plus, lots of other features like: the ability to set alarms for coins if they reach a certain price, It also lists the exchanges that each coin is on and what to swap for if an alt exchange.

4. They made the graphics prettier, added more clicks to do what you want by removing handy shortcuts, slowed down behavior response time with their new features, and made the clickable box size for re-ordering portfolios too small.

5. If only the cost basis was presented next to current portfolio value, it would be perfect!Excellent way to keep track of coin prices and coin performance from one app.

6. Basis information for individual coins is available by tapping the individual coin.

7. Huge accomplishment...Very good info on the whole crypto market.

8. Other that that the info posted and listed is very good and helpful for a beginner.

9. They should create a legacy mode to let people choose the way they want to view information.Latest update has made it much worse.

10. Any time I try to search for a coin I always get results when I start to type, and then the all disappear for no reason.

11. This app is awesome if you wanna get a whole picture of the market and not just the coins on a particular exchange.

1. Fix CoinGecko Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CoinGecko: Restarting the app will resolve most errors.
2. Update the CoinGecko App. Here is how:
   1. On Android goto PlayStore » Search for "CoinGecko" » Open CoinGecko: NFT, Crypto Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CoinGecko » click "UPDATE".
3. Clear CoinGecko: NFT, Crypto Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from CoinGecko servers.
   1. On Android, goto Settings » Apps » Select "CoinGecko: NFT, Crypto Tracker" » click Storage » click "Clear Cache".
4. Check CoinGecko app permissions. If any of these permissions required to use your device's features are disenabled, CoinGecko might not work.
5. Uninstall and reinstall CoinGecko. If nothing else has worked, completely uninstall CoinGecko then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CoinGecko not working

2. Fix CoinGecko Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CoinGecko be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CoinGecko not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CoinGecko may not be able to connect to the Internet when running in the background.