Contact Mi Claro Customer Service

Why should I report an Issue with Mi Claro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Claro-Colombia to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Quítale tiempo a las filas e inviértelo en tus otras actividades, desde la app puedes hacer mucho más y vivir una experiencia mejorada, sin demoras, sin contratiempos y lo mejor es que nunca cerramos, puedes usar la App Mi Claro 24/7.

2. Recarga y compra paquetes para tu línea celular Mantente comunicado con tus amigos y familiares, hazlo fácil y rápido desde la app para que nunca te quedes sin minutos, mensajes o paquetes para hablar.

3. Descubre una experiencia completa para ti y tu familia, disfruta de televisión en vivo, deportes, series y películas, escucha tus canciones favoritas, y redime bonos de descuentos con diferentes marcas, ¡todo desde el lugar que tú decidas!

4. Paga facturas y compra online Realiza los pagos de tus productos y servicios o compras de tecnología, electrodomésticos y demás artículos en minutos, porque sabemos que tu tiempo es importante.

5. Con la App Mi Claro, paga, transfiere y recarga.

6. Consulta tus saldos y consumos de voz y SMS Porque mantenerte informado es uno de nuestros pilares, encuentra siempre los datos sobre tus movimientos en el momento en el que quieras o necesites. Nunca te abandonamos.

1. Garbage app.It crashes when openingInstalled this and now I receive multiple advertising class 0 messages (unlike normal messages, the type that pop up like emergency alerts on your android phone and *should* be reserved for emergencies) per day from Claro.

2. Claro has to be the worst phone provider in Colombia and should be shamed for it!App keeps stopping.not happy at all :(I cannot reload the data on my phone with this app.

3. What a bad application.**Update** Now it remains stuck on the Star Wars add, fix this but it's constantly asking for permissions to adjust things on my phone although I denied them in the first place.

4. The app just crashes when ever you open it, how hard is now a day to develop an app that actually works, this is unacceptable!After logged in, App crashes and I must to uninstall and reinstall the App.

5. I have to walk to the store because Claro makes it so difficult to reload data with this app.

6. Short of turning SMS off, I've turned every other message-related setting off, but i am still receiving the messages from the blocked numbers.

7. Claro contact solution via fb and Twitter don't help if you don't have these social media channels.

8. Claro needs to address this otherwise it's a spam app.

9. Que mala aplicación.•••EN: Some tools does not work eficciently, furthermore it is so slow.

10. and doesn't workKeeps stopping even before getting logged.

11. It keeps popping up requesting for permission every 30 seconds.

1. Fix Mi Claro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mi Claro: Restarting the app will resolve most errors.
2. Update the Mi Claro App. Here is how:
   1. On Android goto PlayStore » Search for "Mi Claro" » Open Mi Claro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mi Claro » click "UPDATE".
3. Clear Mi Claro app cache: Clearing cached data will force your app to retrieve the latest data directly from Mi Claro servers.
   1. On Android, goto Settings » Apps » Select "Mi Claro" » click Storage » click "Clear Cache".
4. Check Mi Claro app permissions. If any of these permissions required to use your device's features are disenabled, Mi Claro might not work.
5. Uninstall and reinstall Mi Claro. If nothing else has worked, completely uninstall Mi Claro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mi Claro not working

2. Fix Mi Claro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mi Claro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mi Claro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mi Claro may not be able to connect to the Internet when running in the background.