Contact Chivo Wallet Customer Service

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1. As right now it can only be reloaded using the DUI number.Has potential to be a ģreat app but first version is buggy, does not always work when making transactions and they need to implement the top-notch security features and customer service of other financial apps.

2. But Developers need to improve their app big time.Downloaded a few minutes ago and already did a bunch of transactions, it has its bugs but then again it's also very new and lots of us are jumping into it so the servers are likely saturated.

3. It takes around a minute to do the transaction from BTC to dollars or vice-versa! Also when I try to buy BTC and if it is wrong for one number or it was updated before I buy, then I have to wait 3 minutes for nothing.

4. After a week I decided to Uninstall the app, thinking that it may solve the logging problems; now when I try to login, it tells me that the password is wrong; in other words I can't login.

5. I have been trying to get the issue resolved through customer service because the funds were withdrawn from my debit card but I am not getting any help from them.

6. Not to mention, I got $30 as a bonus for getting registered in the app, so overall a big win!Trying to make a payment or transfer to other accounts its a headache.

7. The only thing I see that needs to improve is to allow users to reload the waller using the passport number.

8. It takes a long time to process and allows the price to change while they still work on completing the requests.

9. Finally it let me login again, after 3 months 😁🤗 ⭐⭐⭐⭐ hopefully it works better from now on.It does not secure the price agreed for the transactions.

10. Regardless of that, it was smooth sailing, verified my identity, loaded money onto it, and sent it to my family overseas without needing to pay any fees.

11. Have heard of many people clicking on fake support sites and getting account hacked.

1. Fix Chivo Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Chivo Wallet: Restarting the app will resolve most errors.
2. Update the Chivo Wallet App. Here is how:
   1. On Android goto PlayStore » Search for "Chivo Wallet" » Open Chivo Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chivo Wallet » click "UPDATE".
3. Clear Chivo Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Chivo Wallet servers.
   1. On Android, goto Settings » Apps » Select "Chivo Wallet" » click Storage » click "Clear Cache".
4. Check Chivo Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Chivo Wallet might not work.
5. Uninstall and reinstall Chivo Wallet. If nothing else has worked, completely uninstall Chivo Wallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Chivo Wallet not working

2. Fix Chivo Wallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Chivo Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Chivo Wallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Chivo Wallet may not be able to connect to the Internet when running in the background.