Contact SL2 Customer Service

Why should I report an Issue with SL2™ for Microsoft Intune?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CellTrust Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. CellTrust SL2™ is an enterprise-level application that works by assigning a secure Mobile Business Number™ (MBN™) to keep personal and business communications separate on a single, Bring Your Own Device (BYOD) handset.

2. Microsoft Intune is a cloud-based service in the enterprise mobility management (EMM) space that helps enable your workforce to be productive while keeping your corporate data protected.

3. Built on CellTrust’s SecureSMS® and SecureVoice™ technologies, this seamless solution creates a secure connection through which messages and calls are transmitted, without using the employee’s personal telephone number.

4. This dual persona capability is vital for enterprise communications, as well as archiving to meet eDiscovery and compliance requirements.

5. CellTrust SL2 for Microsoft Intune allows enterprises to deploy Intune App protection policies against SL2 to protect company data.

1. Fix SL2 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SL2: Restarting the app will resolve most errors.
2. Update the SL2 App. Here is how:
   1. On Android goto PlayStore » Search for "SL2" » Open SL2™ for Microsoft Intune » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SL2 » click "UPDATE".
3. Clear SL2™ for Microsoft Intune app cache: Clearing cached data will force your app to retrieve the latest data directly from SL2 servers.
   1. On Android, goto Settings » Apps » Select "SL2™ for Microsoft Intune" » click Storage » click "Clear Cache".
4. Check SL2 app permissions. If any of these permissions required to use your device's features are disenabled, SL2 might not work.
5. Uninstall and reinstall SL2. If nothing else has worked, completely uninstall SL2 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SL2 not working

2. Fix SL2 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SL2 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SL2 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SL2 may not be able to connect to the Internet when running in the background.