Contact CBT Customer Service

Why should I report an Issue with CBT Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Community Bank and Trust to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Mobile banking offers you the ability to view account balances and recent transactions, transfer funds between your accounts, and even pay your bills.

2. Our mobile banking solution provides you with the ultimate in convenience for managing your finances anytime, anywhere from your mobile phone.

3. To use Mobile Banking, you must enroll from your CBT Internet Banking portal.

4. You can enable Mobile right from your Internet Bank portal!

5. Go to “Other Services” and choose “Mobile”.

6. Enjoy the peace of mind of the same secure authentication as from your desktop computer.

1. I would have liked to see an option where my account number or something popped up though too.Everything functions and operates smoothly except for one minor thing which I've noticed is that sometimes after 10:00 p.m. to around 8:00 a.m. the app doesn't open sometimes I don't know if that's connected to bank hours somehow but besides that very easy to learn and friendly to use.

2. Love this bank!I have edited my review in light of yet another update which finally worked favourably.

3. However, when the app came up it gave me a choice to update and I chose "not now." I'm giving 3 stars because one shouldn't have to uninstall and then re-install an app to get it to work.

4. A year later from my 1st review and the app is still trash!Eversince the new update my LG K51 phone can not use the app.

5. It FINALLY WORKS.Edit : just updated and now cant even open because of new security errors.. just became totally useless!! This used to be a great app until you started not allowing USB debugging to be turned on.

6. Community bank and trash app! Update.

7. The app has improved tremendously over time and it's always exciting when I update and see all the new features.

8. Don't update!This app really is a Godsend when it's bad weather or I'm not well enough to go into the bank.

9. It is super frustrating and it makes me feel like the app isn't even worth the frustration half the time.I have used the CBT app since day 1 and the only issues I have experienced were due to my error or a lack of signal.

10. It works fine with my older phone.

11. It was fine before the update.

1. Fix CBT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CBT: Restarting the app will resolve most errors.
2. Update the CBT App. Here is how:
   1. On Android goto PlayStore » Search for "CBT" » Open CBT Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CBT » click "UPDATE".
3. Clear CBT Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from CBT servers.
   1. On Android, goto Settings » Apps » Select "CBT Mobile Banking" » click Storage » click "Clear Cache".
4. Check CBT app permissions. If any of these permissions required to use your device's features are disenabled, CBT might not work.
5. Uninstall and reinstall CBT. If nothing else has worked, completely uninstall CBT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CBT not working

2. Fix CBT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CBT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CBT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CBT may not be able to connect to the Internet when running in the background.