Contact Cars.com Customer Service

Why should I report an Issue with Cars.com – New & Used Vehicles?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cars.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With millions of vehicle listings, over 10 million dealership reviews, and the technology to get personalized offers to sell your current car and finance your next one — the next step in your journey starts here.

2. Get the latest automotive news and expert advice from our Editorial team, watch unbiased and comprehensive video reviews of new models, and read personal vehicle reviews from millions of drivers like you.

3. Use the car loan payment calculator to estimate a budget based on your unique needs. , Once you find the right vehicle for you, get personalized payment offers from select dealers.

4. Narrow your search by price, mileage, year, exterior and interior color, features, fuel type, body style, and more to find the exact right vehicle for you.

5. Create a free listing to sell your current vehicle on Cars. com.

6. Get an instant cash offer to sell your current vehicle to a local dealership.

7. Know when you’re viewing a “Great Deal”, “Good Deal”, or “Fair Price” based on how similar vehicles are priced in your local market.

8. View ratings, read reviews from real shoppers, and quickly get directions to a 5-star dealership.

9. Confidently choose where to buy based on over 10 million dealership reviews.

10. Set up price drop notifications to get alerts any time one of your favorite cars drops in price.

11. Look out for our "Hot Car" badges to identify popular vehicles you should act fast on, so the car you’ve been dreaming about doesn't get sold before you have time to take it on a test drive.

1. Only thing that would make this app perfect is monitoring what is being posted, for instance certain features on cars you check mark to filter out unwanted cars, a lot of the dealerships put options on the vehicles when they really don't have those options just so they can get more views.

2. Feels like the pictures got smaller so we could instead see more blank space, which is perfect because I like to see as little relevant information at one time as possible.... Also it didn't transfer all my saved searches, and ones that did are missing parameters.

3. I realized the so called "FILTERS" Doesn't work! My wife wants a Sunroof and Leather, simple right? NOPE not on the app! VERY Frustrating!Wish I could give the new update zero stars.

4. Please fix this! It's very time consuming and tedious! Next thing is a request, but if we could report listings that would be great because I've noticed that there are about 50 or more different listings from the same seller for the same car!Great app.

5. Also, where did the listings go? Listings have dropped considerably.The newest update of the app took away one of the best features the previous versions had....the ability to save your favorite dealers....for quicker access to their inventory.

6. When I update my search filters it takes several minutes to update the results.This app did it's job! I found a car and I am happy with the purchase.

7. For instance I sometimes want to go back and narrow down my search but when you do that it does not take the first filters! I've done this with several different devices with the same results! Edit:.

8. The search is a mess and since there isn't an auto reset button on the front page of the app and need to change the parameters of the search, you have to go through each item to reset or clear.

9. Pops up to tell me it found zero cars for a search while showing me the correct results.

10. Even features such as search by keyword have been eliminated which were extremely useful when trying to pinpoint very niche vehicles.

11. I was able to find a unique used vehicle, for a great price, in great condition.

1. Fix Cars.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cars.com: Restarting the app will resolve most errors.
2. Update the Cars.com App. Here is how:
   1. On Android goto PlayStore » Search for "Cars.com" » Open Cars.com – New & Used Vehicles » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cars.com » click "UPDATE".
3. Clear Cars.com – New & Used Vehicles app cache: Clearing cached data will force your app to retrieve the latest data directly from Cars.com servers.
   1. On Android, goto Settings » Apps » Select "Cars.com – New & Used Vehicles" » click Storage » click "Clear Cache".
4. Check Cars.com app permissions. If any of these permissions required to use your device's features are disenabled, Cars.com might not work.
5. Uninstall and reinstall Cars.com. If nothing else has worked, completely uninstall Cars.com then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cars.com not working

2. Fix Cars.com Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cars.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cars.com not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cars.com may not be able to connect to the Internet when running in the background.