Contact JAYCOMMAND/TravelLINK Customer Service

Why should I report an Issue with JAYCOMMAND/TravelLINK by BMPRO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BMPRO to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. JAYCOMMAND/TravelLINK powered by BMPRO brings all the important controls and monitoring functions of the RV to a mobile device via Bluetooth and via cloud. • Multiple communication protocols, including Bluetooth and RVIA industry standard RV-C CAN bus.

2. JAYCOMMAND/TravelLINK powered by BMPRO is an RV control and monitoring system for easy management of RV features via an app on your own device.

3. JAYCOMMAND/TravelLINK on board your RV is flexible and scalable – it is easy to add features and sensors to expand your system through the addition of SmartConnect Bluetooth sensors.

4. JAYCOMMAND/TravelLINK powered by BMPRO system is co-designed and manufactured by BMPRO, a company with years of experience in the RV industry.

5. Available through RV Dealerships, SmartConnect sensors enable you to monitor propane levels, tire pressure and internal temperatures.

6. It is specifically designed to work with the North American RVs such as JAYCO, Highland Ridge and Starcraft – check your RV specifications to ensure your vehicle is compatible with this app.

7. The SmartConnect sensors are a DIY installation.

8. BMPRO is one of the pioneers of using digital platforms in RVs with one of the world’s largest install bases of smart power management systems. *App capabilities vary depending on your RV model.

1. Remote control of Awnings, Auto Level, Water Heater, AC, Heat Pump, Heater, Lights (dimmers), Slides, Tire pressure and temp, It re-establishes connection to Bluetooth as the app is opened, be patient, just like any other bluetooth device, it takes a few seconds.

2. I wish the camper didn't come with the screen and moniter.Initially when i first open app and pair samsung phone, everything works great, no problems.

3. I'm not sure how to fix this issue.Installed on a 2023 Jayco .Like others have said, the apps Bluetooth connection only works for the TPMS when not moving and doesn't function when driving, useless.

4. I wish there was a pass code for the slide out/motor portion because imagine having that access in your phone pocket and the danger it could cause if you retract your jacks or slides.

5. I wish I had physical buttons.I just got to a park, and slides don't open! My command center Will not turn on!!! Called dealership where I bought it.

6. This shuts down.I have not had any issues with my panel in the camper and the Bluetooth connection, but I am not able to see and control anything remotely.

7. The connection is slow when trying to use with the app on my phone, it takes for ever to connect.

8. Never know if it's going to work the leveling of the camper, the same for the touch screen.

9. I'll be installing my old TPMS that work..I thought having an app to control everything would be great until I got one.

10. Fortunately I had paired my phone and can control the slide, lights, etc .

11. This happens every time and with other samsung phone,(wifes phone).

1. Fix JAYCOMMAND/TravelLINK Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JAYCOMMAND/TravelLINK: Restarting the app will resolve most errors.
2. Update the JAYCOMMAND/TravelLINK App. Here is how:
   1. On Android goto PlayStore » Search for "JAYCOMMAND/TravelLINK" » Open JAYCOMMAND/TravelLINK by BMPRO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JAYCOMMAND/TravelLINK » click "UPDATE".
3. Clear JAYCOMMAND/TravelLINK by BMPRO app cache: Clearing cached data will force your app to retrieve the latest data directly from JAYCOMMAND/TravelLINK servers.
   1. On Android, goto Settings » Apps » Select "JAYCOMMAND/TravelLINK by BMPRO" » click Storage » click "Clear Cache".
4. Check JAYCOMMAND/TravelLINK app permissions. If any of these permissions required to use your device's features are disenabled, JAYCOMMAND/TravelLINK might not work.
5. Uninstall and reinstall JAYCOMMAND/TravelLINK. If nothing else has worked, completely uninstall JAYCOMMAND/TravelLINK then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JAYCOMMAND/TravelLINK not working

2. Fix JAYCOMMAND/TravelLINK Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JAYCOMMAND/TravelLINK be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JAYCOMMAND/TravelLINK not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JAYCOMMAND/TravelLINK may not be able to connect to the Internet when running in the background.