Contact Juno Customer Service

Why should I report an Issue with Juno - Buy Bitcoin & Litecoin?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OnJuno Mobile Banking to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Juno is an easy onramp to your favorite chains like Bitcoin, Ethereum, Solana, Litecoin, Polygon, and more. Rated 4. 2 on Trustpilot. - Supported chains include Bitcoin (BTC), Ethereum (ETH), Solana (SOL), Litecoin (LTC), Polygon (MATIC), Ripple (XRP), and more. - Buy crypto and withdraw it to your self-custody wallet whenever you want. - Withdraw to MetaMask Wallet, Coinbase Wallet, Rainbow Wallet, Ledger Wallet, and any other self-custodial wallet. - Get a personal Account Number and Routing Number for your Juno Treasury Account, powered by Jiko. - Funds are swept and automatically invested in T-bills, which are backed by the full faith and credit of the US Government. - Assets are held by Jiko’s registered broker-dealer in custody at BNY Mellon – safely away from regional bank failures and other balance-sheet risks. - Get a part of your paycheck on Juno and never miss a chance to buy crypto.

2. All brokerage services, US Treasury investments, and investment advisory services provided by Jiko Securities, Inc. a registered broker-dealer, member FINRA and SIPC.

3. Brokerage accounts and cash management programs are provided through Synapse Brokerage LLC (“Synapse Brokerage”), an SEC-registered broker-dealer and member of FINRA and SIPC.

4. Digital Assets held in your Zero Hash account are not protected by FDIC insurance or any other government-backed or third-party insurance.

5. Digital Asset services are provided by Zero Hash, which is not affiliated with Juno or Synapse.

6. The Partner Financial Institution(s) participating in a Synapse cash management program are referred to in your Synapse Brokerage Customer Agreement.

7. The Juno card is issued by Evolve Bank & Trust, Member FDIC, pursuant to license by Mastercard International.

8. Certain services are offered through Synapse Financial Technologies, Inc. and its affiliates (“Synapse”).

9. Banking services are provided by Jiko Bank, a division of Mid-Central National Bank.

10. Certain services are offered through Jiko Group, Inc. and its affiliates (“Jiko”).

11. See Synapse Terms of Service, Privacy Policy, and the applicable disclosures and agreements available in Synapse’s Disclosure Library for more information.

1. Between uncalled for account freezes for pointless manual transaction reviews, crypto transactions being stuck on "pending", and authorization holds that should be released nearly instantaneously but instead take several days to revert to your balance, the issues feel neverending.

2. I also wasn't expecting to receive early payday deposits because the website doesn't mention it but I do.They say they'll automatically upgrade you to the useful account type of you direct deposit but they don't recognize one of the largest employers in the world and want me to send in more and more personal information to prove it's direct deposit.

3. This coupled with a complete lack of phone support are the reasons I would suggest looking elsewhere for a financial institution.There was a transaction on my account that was cancelled but Juno did not give me my money back.

4. Support is super responsive on Discord.I had a very bad issue, locked out of my account and was told it would be days until it was fixed.

5. I was so excited about this bank and app but that's just kind of a deal breaker if I need to prove my paycheck was a paycheck by emailing them documents with my social security number, name, address, and employment info.Not happy with.

6. AND im coming to find out your staff is using customer info and emailing phishing emails.Great experience and truly appreciate the variety of crypto offered.

7. Oh and not to mention they will sometimes just take the whole amount correction 2 dys later now my network fee is $17.50 on sending 19.0$!!!.. The support chat online.. good luck .

8. Terrible service.This is a bank that has had NO customer support in 3 days.

9. I sent every possible contact on Google search a msg and finally within a couple of hours it was resolved and I was granted access snd took my money out.

10. And transaction to send take forever to go through and the network fee on the same amount sent can range from 1.64 to 4 .95 not sure why that is .

11. Done .Constantly having issues with delays in receiving or being able to access my money.

1. Fix Juno Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Juno: Restarting the app will resolve most errors.
2. Update the Juno App. Here is how:
   1. On Android goto PlayStore » Search for "Juno" » Open Juno - Buy Bitcoin & Litecoin » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Juno » click "UPDATE".
3. Clear Juno - Buy Bitcoin & Litecoin app cache: Clearing cached data will force your app to retrieve the latest data directly from Juno servers.
   1. On Android, goto Settings » Apps » Select "Juno - Buy Bitcoin & Litecoin" » click Storage » click "Clear Cache".
4. Check Juno app permissions. If any of these permissions required to use your device's features are disenabled, Juno might not work.
5. Uninstall and reinstall Juno. If nothing else has worked, completely uninstall Juno then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Juno not working

2. Fix Juno Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Juno be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Juno not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Juno may not be able to connect to the Internet when running in the background.