contact Cake Wallet

Contact Cake Wallet

Published by Cake Technologies LLC
Updated: Mar 6, 2023

Report an issue with Cake Wallet.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Cake Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Cake Technologies LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Cake Wallet Features and Description

Cake Wallet allows you to safely store, exchange, and spend your Monero, Bitcoin, Litecoin, and Haven. Cake Wallet is focused on an excellent transaction experience. NOW WITH CAKE PAY, the easiest way to spend your BTC, LTC, and XMR at over 150,000 merchant locations! Instantly purchase gift cards of the exact amount you need and save 1-3%! Features of Cake Wallet: -Completely noncustodial and open-source. Your keys, your coins -Easily exchange between BTC, LTC, XMR, and dozens of other cryptocurrencies -Buy Bitcoin/Litecoin with credit/debit/bank and sell Bitcoin by bank transfer -Buy gift cards for over 150,000 merchants with Cake Pay -Create multiple Bitcoin, Litecoin, Monero, and Haven wallets -You control your own seed and keys, including your Monero private view key -Extremely simple interface -Easily pay invoices in other currencies with optional fixed exchange rates -Monero and Haven subaddresses -Supports many fiat currencies -Create multiple accounts within wallets (for Monero and Haven) -Address Book to save various crypto addresses -Restore existing wallets using seed or private keys -Restore wallets from blockheight or date for faster syncing -Backup/Restore app to iCloud and other locations -New BTC/LTC receive and change addresses are automatically generated -Rescan wallet -Adjustable transaction speeds and fees -Coin Control for BTC and LTC -Send to Unstoppable Domains, OpenAlias, Yat, and FIO Crypto Handles -Choose and save your daemon/node -3 Color Themes (Light, Dark, Colorful) -Convenient exchange and sending templates for recurring payments -In Mandarin, Russian, Spanish, German, Hindi, Korean, Japanese, Portuguese, Ukrainian, Polish and Dutch and more!

contact Cake Wallet image 2   contact Cake Wallet image 2

Troubleshoot and Solve Common Cake Wallet Issues

How to Fix Cake Wallet Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:

To resolve these issues with Cake Wallet, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if Cake Wallet is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter Cake Wallet user reports here >>. If other users are reporting that Cake Wallet is down, you'll need to wait until Cake Wallet itself fixes the issue.

  2. Clear Cake Wallet app cache: Clearing cached data will force.....

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Height error. When I try to sent XMR I get an error that says height error. I tried changing the date to a year before today which goes much further back than needed.. I waited for blocks to go down and still got the same error

    Please help as this has been a problem and it’s an emergency situation for a friend I need to send to

    — by Irene 7 months ago

  • I lost like over 300 dollars sometime ago and you guys had me jumping threw so many hopes I decided at the time it was not worth and neither was you app. So after a few months I decided to give it another try and it is doing the exact same thing it did to me before when your app stole my money. It is continues to change the address from the one I submit i want my monero to go to and the address on the confirmation page.

    As you might image this is extremely frustrating and I have decided I want my 300 dollars back now and why does it keep changing my address on the confirmation page that I want my monero to it just trying to rip me off again. I mean I am pissed right now

    — by mengore 7 months ago

  • Hi, I've been attempting to purchase BTC via Wyre and Moonpay all evening. I've tried using my primary bank account via Capital One which I've never had issues with, as well as cash app when that failed. With Moonpay it said my bank didn't authorize, no matter which bank I used, which is BS, and with Wyre I didn't even get that, merely something is wrong with a redirect to a support page that didn't exist. I've tried using 3 separate accounts in total on both platforms, and all were denied. What's going on? Plz advise. Thx.

    — by Jenna May 7 months ago

  • Hi it’s not letting me send any money from the monero wallet on cake wallet, and it keeps saying syncing I’ve used 20-30 nodes from different sites.


    — by Ric Ric 1 year ago

  • I can't import XMR from atomic to cake wallet.

    — by Ebrahim 1 year ago

  • No way to get a wallet back without seeds and keys? Even if I know the transactions and dates and times?

    — by Joe 1 year ago

  • I lost my cake wallet seed and key(s), I have the address and block height, as well as the dates I sent LTC to. I'm asking for assistance with this so I can get my crypto back. Thanks

    — by Susan Wiley 1 year ago

  • I exchanged bitcoin in my cake wallet to monero (Xmr), and I still haven’t received it. I put the correct address for my monero wallet for it to be sent to, and it took my bitcoin. I just haven’t received the monero I exchanged for.

    — by Devin 1 year ago

  • I cant send my LTC it keep on telling sent in bracket pending

    — by Kelv 1 year ago

  • Why are my transactions not going through

    — by Kelv 1 year ago

  • Bonjour j’ai transféré des bitcoins dans cake Wallet mais il n’apparaissent pas dans mon sold et je n’arrive pas à envoyé dans un autre porte feuille merci william.

    — by William 1 year ago

  • I transferred money 2 days from Bitcoin to cake wallet and it’s still not showing the money in current balance on cake wallet and also my cake wallet is not synchronizing it keeps saying 25952 blocks remaining??? Please help

    — by Geraldine Barrios 1 year ago

  • Hello,
    I've updated the wallet from the play store and now I can't get into it. It was working perfectly and I have Monero stored on it. I put my code in when it first starts, then it just doesn't open.
    Help would be much appreciated.

    — by Jamie Clark 1 year ago

  • I've been a victim of an unauthorized transaction happening with my BTC, not sure if it's because I didn't upgrade to 24-seed on time or what happened. But my BTC got forwarded to an address that's not mine as soon I received it.
    I haven't been using the application in a couple of weeks prior to this happening.

    The exact amount of BTC missing is as the transaction states: 0.07823167 BTC.
    However, I was expecting to receive funds so my balance never moved from 0.0 BTC, instead of receiving the BTC. they seem to have been automatically forwarded to an address that's similar to my address according to I think it's been a mistake on your side (server-side) of the application, probably due to myself not switching to 24-seed words when I was prompted.

    The transaction ID of the unauthorized transaction:

    Cake wallet application version is 4.2.1

    Please do resolve this issue in my interest as soon as possible, it's very frustrating and exhausting. I have done nothing to deserve this kind of behavior from your wallet, nothing similar ever happened to me on any wallet.

    I've already sent all of the requested screenshots and information to [email protected], it's been seven days without any reply from them.

    This is the address that has received my bitcoins, it seems to be a fresh address that has never been used before:


    It's very similar to how my receiving address looks like, please allow me access to this address or even better send it back to my wallet.

    Best regards, please help.

    — by Nemo 1 year ago

  • Im stuk in my salty bitcoins accont , i send 630 dollars Yesterday , and it is registret , but automatik sent , and i dont no where to .
    My accont is only 12!words .please Call me +4527502787

    — by Morten Rahbek 1 year ago

  • My wallet shows a transaction I did not complete on 5/17 @ 5:43 AM. My .16 of BTC is now gone. Please help. 510-823-7964

    — by Rachel Shimer-Lal 1 year ago

  • My wallet says it is at a zero balance I transfered to my wallet it showed $269 now shows $0

    — by Andrew Cacho 1 year ago

  • May phone wallet and laptop was stolen. I tried to log on to see if my account was compromise. I can get on. I new to this and afraid i have been ripped off
    William Koster 480-749-1431 plz help me

    — by William Koster 1 year ago

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