Contact Cake Wallet

Reported Issues

• Height error. When I try to sent XMR I get an error that says height error. I tried changing the date to a year before today which goes much further back than needed.. I waited for blocks to go down and still got the same error
  
  Please help as this has been a problem and it’s an emergency situation for a friend I need to send to

  — by Irene 7 months ago




• I lost like over 300 dollars sometime ago and you guys had me jumping threw so many hopes I decided at the time it was not worth and neither was you app. So after a few months I decided to give it another try and it is doing the exact same thing it did to me before when your app stole my money. It is continues to change the address from the one I submit i want my monero to go to and the address on the confirmation page.
  
  As you might image this is extremely frustrating and I have decided I want my 300 dollars back now and why does it keep changing my address on the confirmation page that I want my monero to go....is it just trying to rip me off again. I mean I am pissed right now

  — by mengore 7 months ago




• Hi, I've been attempting to purchase BTC via Wyre and Moonpay all evening. I've tried using my primary bank account via Capital One which I've never had issues with, as well as cash app when that failed. With Moonpay it said my bank didn't authorize, no matter which bank I used, which is BS, and with Wyre I didn't even get that, merely something is wrong with a redirect to a support page that didn't exist. I've tried using 3 separate accounts in total on both platforms, and all were denied. What's going on? Plz advise. Thx.

  — by Jenna May 7 months ago




• Hi it’s not letting me send any money from the monero wallet on cake wallet, and it keeps saying syncing I’ve used 20-30 nodes from different sites.
  
  
  Thanks

  — by Ric Ric 1 year ago




• I can't import XMR from atomic to cake wallet.

  — by Ebrahim 1 year ago




• No way to get a wallet back without seeds and keys? Even if I know the transactions and dates and times?

  — by Joe 1 year ago




• I lost my cake wallet seed and key(s), I have the address and block height, as well as the dates I sent LTC to. I'm asking for assistance with this so I can get my crypto back. Thanks

  — by Susan Wiley 1 year ago




• I exchanged bitcoin in my cake wallet to monero (Xmr), and I still haven’t received it. I put the correct address for my monero wallet for it to be sent to, and it took my bitcoin. I just haven’t received the monero I exchanged for.

  — by Devin 1 year ago




• I cant send my LTC it keep on telling sent in bracket pending

  — by Kelv 1 year ago




• Why are my transactions not going through

  — by Kelv 1 year ago




• Bonjour j’ai transféré des bitcoins dans cake Wallet mais il n’apparaissent pas dans mon sold et je n’arrive pas à envoyé dans un autre porte feuille merci william.

  — by William 1 year ago




• I transferred money 2 days from Bitcoin to cake wallet and it’s still not showing the money in current balance on cake wallet and also my cake wallet is not synchronizing it keeps saying 25952 blocks remaining??? Please help

  — by Geraldine Barrios 1 year ago




• Hello,
  I've updated the wallet from the play store and now I can't get into it. It was working perfectly and I have Monero stored on it. I put my code in when it first starts, then it just doesn't open.
  Help would be much appreciated.
  Thankyou.

  — by Jamie Clark 1 year ago




• I've been a victim of an unauthorized transaction happening with my BTC, not sure if it's because I didn't upgrade to 24-seed on time or what happened. But my BTC got forwarded to an address that's not mine as soon I received it.
  I haven't been using the application in a couple of weeks prior to this happening.
  
  The exact amount of BTC missing is as the transaction states: 0.07823167 BTC.
  However, I was expecting to receive funds so my balance never moved from 0.0 BTC, instead of receiving the BTC. they seem to have been automatically forwarded to an address that's similar to my address according to blockchain.com. I think it's been a mistake on your side (server-side) of the application, probably due to myself not switching to 24-seed words when I was prompted.
  
  The transaction ID of the unauthorized transaction:
  dac4e20c8615c5f2e1f090d2ed818e2e563af3e7bf8db35e97c1cea5b10d89b2
  
  Cake wallet application version is 4.2.1
  
  Please do resolve this issue in my interest as soon as possible, it's very frustrating and exhausting. I have done nothing to deserve this kind of behavior from your wallet, nothing similar ever happened to me on any wallet.
  
  I've already sent all of the requested screenshots and information to [email protected], it's been seven days without any reply from them.
  
  This is the address that has received my bitcoins, it seems to be a fresh address that has never been used before:
  
  bc1q493mpak63udymv3jmsnkuh75q6hvhnhyhrpakv
  
  It's very similar to how my receiving address looks like, please allow me access to this address or even better send it back to my wallet.
  
  Best regards, please help.

  — by Nemo 1 year ago




• Im stuk in my salty bitcoins accont , i send 630 dollars Yesterday , and it is registret , but automatik sent , and i dont no where to .
  My accont is only 12!words .please Call me +4527502787

  — by Morten Rahbek 1 year ago




• My wallet shows a transaction I did not complete on 5/17 @ 5:43 AM. My .16 of BTC is now gone. Please help. 510-823-7964

  — by Rachel Shimer-Lal 1 year ago




• My wallet says it is at a zero balance I transfered to my wallet it showed $269 now shows $0

  — by Andrew Cacho 1 year ago




• May phone wallet and laptop was stolen. I tried to log on to see if my account was compromise. I can get on. I new to this and afraid i have been ripped off
  William Koster 480-749-1431 plz help me

  — by William Koster 1 year ago