Contact Busey Customer Service

Why should I report an Issue with Busey - Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Busey Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Busey Bank is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view.

2. To use the Busey - Mobile app, you must be enrolled as a Busey Bank Internet Banking user.

3. It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.

4. Secure your account with a 4-digit passcode and fingerprint or face reader on supported devices.

5. Keep your transactions organized by allowing you to add tags, notes and photos of receipts and checks.

6. If you currently use our Internet Banking, simply download the app, launch it, and login with the same Internet Banking credentials.

1. The app look nice and modern Dashboard customizations are not fully adjustable, but the predefined settings within each specific feature (cards, bank account, bill pay) are useful.The app is par for the course but the transition from Bank of Edwardsville to Busey has cost us nearly $70 due to late fees.

2. They could have at least threw in some "money saving tips" or an option to save your spare change from each transaction by rounding up to the nearest $I mainly use the banking app to monitor my transactions and pay my bills.

3. Probably need to switch banks now as I have lost all confidence.The best banking experience! Great people, great service, and they used to have convenient locations.

4. Thinking of doing the same.After finally gaining access to my account (the only negative experience i had, wish they had email recovery, but calling them turned out to be easier and less of an inconvenience than i anticipated), I am happy with the new changes made.

5. Then I did the forgot password to see if I could get in that way and I received an error message stating, "Sorry there were issues on Busey's end and the request could not be processed at this time".

6. Being able to view all my accounts is great, but I am still experiencing REALLY slow updates and way too many times there are NO transaction updating at all.

7. Very frustrating especially since I was login for a time sensitive issue.Love the bank.

8. You get the option to set up alerts, you can order a new card or report your old one lost but you can't lock the card like everywhere else.

9. Why can't I manage if I will be traveling so my card doesn't get turned off? That would have been a good new feature.

10. Not Busey, they are still sending physical checks to major credit card and insurance companies.

11. Tried 3 times yesterday (01/04/23) and transaction history stopped at Dec 15th!! Tried 4 times today and get a message that update failed.

1. Fix Busey Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Busey: Restarting the app will resolve most errors.
2. Update the Busey App. Here is how:
   1. On Android goto PlayStore » Search for "Busey" » Open Busey - Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Busey » click "UPDATE".
3. Clear Busey - Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Busey servers.
   1. On Android, goto Settings » Apps » Select "Busey - Mobile" » click Storage » click "Clear Cache".
4. Check Busey app permissions. If any of these permissions required to use your device's features are disenabled, Busey might not work.
5. Uninstall and reinstall Busey. If nothing else has worked, completely uninstall Busey then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Busey not working

2. Fix Busey Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Busey be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Busey not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Busey may not be able to connect to the Internet when running in the background.