Contact Brightwell Navigator Customer Service

Why should I report an Issue with Brightwell Navigator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Brightwell Payments, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Choose from multiple convenient ways to send money. - Send directly to you or your family member's bank account utilizing Brightwell's competitive exchange rates. - Send cash for pickup to 130+ countries at Western Union, MoneyGram, or Transfast pickup locations, all within the app. - Set up automatic transfers to a bank with every payroll to ensure your money is always where you want it when you need it. - Protect your money with our secure video selfie login method or by using an authenticator app. - Advanced security and fraud prevention features allow you to lock or unlock your payroll card with the click of a button. - FDIC insured (USD accounts only) and protected by Visa/Mastercard Zero Liability. - Customer service assistance is available 24 hours a day, 7 days a week.

2. The Brightwell Navigator mobile app is used by 100,000+ crew members on cruise ships worldwide to receive their pay and send money.

3. 1 Crew-only payroll app that lets you spend or send your money worldwide.

4. The Brightwell Navigator app allows you to transfer your money internationally from the same place you receive your pay.

1. I really appreciate their attitude in dealing with issues like mine.Very good customer service!!!!Its been my second time to experience that they are deducting the certain amount of what Ive send even though I havent got the money from the remitance I always encounter errors on seding the money and after that it push through on my account without getting nothing it takes million of years before they resolve the problem I hope someone will help me now because currently I loose almost 1200dollars and no one is helping me about it !The app it´s really bad as the contact support as well.

2. BRIGHTWELL = HEADACHE!Before, when I'm using the pin to open the app to send money, there are several options like card to card transfer, bank of your choice as long as you properly register it, even an pick up option this application has, so it is really more convenient and they allow you to send the amount that you prefer, but now those options are gone and the worst thing is you need to convert it on your own cause they put percentage instead of amount.

3. The customer support team has been attentive and effective trying to solve an issue I had, with positive results.Face Check doesn't work for me, using Sony Xperia Premium, And latest Samsung Galaxy I'm not able to enroll my new bank account.

4. The best option is to use the finger scan, opinion available on most of the smartphonesReliable so far, works well and their team are of great assistance with my concerns - With the app But when i use the Brightwell Card for some transactions (SM Department Store - Philippines) they wouldn't allow me to use it unless i provide them with a National ID (Passport) that i dont normally bring when i do shopping.

5. I wrote many times to contact support because I cannot access to my account because was blocked and I got a new card and it´s impossible to access my account.

6. The contact support gives a lot of thought to a matter as simple as unlocking an account.

7. I had some money on my account which I could not use, so I had to transfer it to another bank account.

8. But when I contacted them by phone, everything was fine.The app is easy to navigate, although the face recognition feature does sometimes fail.

9. Not Very Proud of the BRIGHTWELL CARDthe support group are very helpful and very nice.

10. Login to complete my bank account is mission impossible.

11. And if you encounter any problem, the support group are fast to respond to inquiry and very helpful.

1. Fix Brightwell Navigator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Brightwell Navigator: Restarting the app will resolve most errors.
2. Update the Brightwell Navigator App. Here is how:
   1. On Android goto PlayStore » Search for "Brightwell Navigator" » Open Brightwell Navigator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Brightwell Navigator » click "UPDATE".
3. Clear Brightwell Navigator app cache: Clearing cached data will force your app to retrieve the latest data directly from Brightwell Navigator servers.
   1. On Android, goto Settings » Apps » Select "Brightwell Navigator" » click Storage » click "Clear Cache".
4. Check Brightwell Navigator app permissions. If any of these permissions required to use your device's features are disenabled, Brightwell Navigator might not work.
5. Uninstall and reinstall Brightwell Navigator. If nothing else has worked, completely uninstall Brightwell Navigator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Brightwell Navigator not working

2. Fix Brightwell Navigator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Brightwell Navigator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Brightwell Navigator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Brightwell Navigator may not be able to connect to the Internet when running in the background.