Contact HYBE INSIGHT Customer Service

Why should I report an Issue with HYBE INSIGHT?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HYBE Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's so nice! Anyways, if you need help because there's some hangul on the app, please message me on Tiktok @agustdfeatjk.I can't login on the app since the bts exhibition notification moves along the screen and no close button is provided for it.

2. But it's a good concept and the museum was sick.Won't let me sign in! I tried using my weverse and my Twitter to log in and it keeps telling me the passwords do not match.

3. Fix this please.Im trying to buy tickets to the museum, which i need to log in for, but it wont let me register after logging in through weverse.

4. Please help and reply , it's really annoyingThere's a pop up thing about the bts proof exhibition and I can't click out of there.

5. The button just doesnt work.There is a pop message displays on the app when opened, can't close it .

6. I hate that I had to download the app just for the single museum trip.

7. It was insanely slow to load each and every page.

8. Pop up won't go away , of you click ut your brought that page and that Page only.

9. I went and changed my passwords and still told me it was incorrect.

10. I would love to use this app but it had problems obviouslyI can't use the app because there's a pop up about the new BTS exhibit and I can't get rid of it.

11. Please fix this because I wish to use the app to book a visit.5 stars cuz why not.

1. Fix HYBE INSIGHT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HYBE INSIGHT: Restarting the app will resolve most errors.
2. Update the HYBE INSIGHT App. Here is how:
   1. On Android goto PlayStore » Search for "HYBE INSIGHT" » Open HYBE INSIGHT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HYBE INSIGHT » click "UPDATE".
3. Clear HYBE INSIGHT app cache: Clearing cached data will force your app to retrieve the latest data directly from HYBE INSIGHT servers.
   1. On Android, goto Settings » Apps » Select "HYBE INSIGHT" » click Storage » click "Clear Cache".
4. Check HYBE INSIGHT app permissions. If any of these permissions required to use your device's features are disenabled, HYBE INSIGHT might not work.
5. Uninstall and reinstall HYBE INSIGHT. If nothing else has worked, completely uninstall HYBE INSIGHT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HYBE INSIGHT not working

2. Fix HYBE INSIGHT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HYBE INSIGHT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HYBE INSIGHT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HYBE INSIGHT may not be able to connect to the Internet when running in the background.