Published by VIVAMAX, INC. on May 4, 2023

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Vivamax Customer Insights

1. Make it happen Please.I subscribed to vivaone a while ago but there is a problem, I have paid but it says that the subscription is complete, it doesn't want to play the videos, it says that I should complete the subscription first .

2. Not worth it! Just get netflix or watch somewhere else..You don't get to watch everything, the choices are very limited, and the good movies are either not available or you need to rent it, only 1 device can login if you chose tge cheapest subscription option.

3. After i subscribed 99/month i thought i could watch all the movies but i was really disappointed that we need to subscribe another 149/month to watch their new release movie.

4. Can you please fix this?This app doesn't even deserve a star! I just subscribed and paid for a month, and yet it still says that I haven't subscribed when I try to watch.

5. Trailers worked perfectly but when starting to watch a movie, videos are not showing on the screen, and the audio not working.

6. It keeps on deducting from my GCash and yet, this app doesn't even appear on my subscribed apps in Google Play.

7. 2) Many of the movies refuse to play despite being available to watch.

8. Please fix this.1) You're already paying for a subscription and they want to charge you more for older content by having to rent.

9. The trailers work perfectly but whenever I try to watch the full movie, nothing's showing.

10. The app is slow as well, it keeps on loading even when the internet speed is good.Just subscribed today.

11. Im not idiot to waste my money for their filty trash movies.Android TV App stopped working.

Steps to Troubleshoot & Fix Vivamax Issues

1. Fix Vivamax Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Vivamax: Restarting the app will resolve most errors.
  2. Update the Vivamax App. Here is how:
    1. On Android goto PlayStore » Search for "Vivamax" » Open Vivamax » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vivamax » click "UPDATE".
  3. Clear Vivamax app cache: Clearing cached data will force your app to retrieve the latest data directly from Vivamax servers.
    1. On Android, goto Settings » Apps » Select "Vivamax" » click Storage » click "Clear Cache".
  4. Check Vivamax app permissions. If any of these permissions required to use your device's features are disenabled, Vivamax might not work.
  5. Uninstall and reinstall Vivamax. If nothing else has worked, completely uninstall Vivamax then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Vivamax not working


2. Fix Vivamax Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Vivamax be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Vivamax not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Vivamax may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Why i cannot access my viva max app Already paid the month subscription but still i cannot access the app

    — by Daryl 1 week ago

  • I cannot play Viva max sexy movie on my TV android - mya plan is 169 good for 1 year. Please assist.

    — by Rome Lester Bernardo 1 week ago

  • Hi,
    I made a subscrition on November 23, 2023. I enjoyed watching movies until today when I opened my apps it suddenly ask me to make a subcription again. I tried to uninstall the apps and install / login again just to figured out if it will solve the issue but unfortunately it did not work. How can I fix this issue so I could continue watching movies?

    Thank you
    Jefferson Estabillo

    — by Jefferson Estabillo 1 week ago

  • My subscription was cancelled as I have not confirmed with its price changes on time. I have it renewed then with the updated subscription charges. Hence, I.cannot proceed on watching to my VivaMax app as it has not reflected my paid subscription.

    — by Arlan Gamat 2 weeks ago

  • I am being charge but I am no longer using it, its not letting me cancel the subscription, I WAN TO CANCEL MY SUBSCRIPTION BEFORE IT WILL CHARGE ME AGAIN

    — by Rhea 3 weeks ago

  • Hi. Just want to ask why I already subscribe and yet compete subscription still appear.

    — by Jade 1 month ago

  • I subscribed a 1 month subscription through gcash and then as i try to open my acc I cant open because it says that there are no registered acc in these email adress i already paid for the 169 plan how can i fix these or even have my money back so that i can just subscribe again for another plan

    — by Angel Nathaniel Toring 1 month ago

  • my vivamax is only loading and cant watch movie

    — by ashlee 1 month ago

  • Good Day! I really love to watch in Vivamax but due to heavy loaded paper works, I wasn’t able to watch. I want to cancel my subscription. Thank you

    — by Ricky Gostilo 1 month ago

  • already paid thru gcash,still i can't watch movies in vivamax..

    — by July Supnet 1 month ago

  • naoopen ko ang app pero after non ay loading lang wala na iba nangyayari, updated naman payment ko

    — by ROCHELL ZABELLA 1 month ago

  • I already subscribe today on viva max but still it says that I need to subscribe.. help me to solve this problem .. I have proof of my payment here …

    — by Hydie Jessamie 2 months ago

  • Hello goodsfternoon I have a problem of my subscription…
    Today I payed my subscription on Vivamax .. but when I open the app it says that I need to subscribe but I already did , help me i I have proof here that I payed

    — by Hydie Jessamie 2 months ago

  • How can i sign up for vivamax every time i try they say that my email is invalid

    — by LINUS YUNUS 2 months ago

  • I cannot watch vivamax in my TV at the moment, Aug 14 at 3pm

    — by Hernando Tapang 3 months ago

  • can not play viva prime

    — by Elgin Acaya Ricafort 4 months ago

  • I wanted to request a refund since I can't watch even if I subscribe.

    — by Rain Jaranilla 4 months ago

  • I purchased viva max account for PHP 499 at VIVAMAX, INC
    On 09/07/23 at 10:46
    I can show you my transition from my UAB visa sms
    That come to my ph 09966095314 (Myanmar)
    But I can't open my acc

    — by Khant Nyar 4 months ago

  • Cancel subscription

    — by Fca 4 months ago

  • Nag subscribe po ako pero until now hindi ko sya magamit.Paki check naman po bakit ganun.

    — by Jimmy Caig 5 months ago

  • Good day.

    Asking your assistance with an app issue encountered (subscription not reflecting in IOS app). Subscription and payment made last July 4, 2023 at 10:10AM through Maya with Reference ID 1F66F9DE1CB2 and payment reference ID 4А21C9B35BA1.

    — by Christian 5 months ago

  • I already redemeed monthly subscription which i paid in gcash. Then after i couple of hours, you auto debit again thru gcash my monthly subscription. I paid double in 1 month. Please refund or adjust my subscription to 2 month.

    — by Jackson Pangilinan 5 months ago

  • I already redemeed monthly subscription which i paid in gcash. Then after i couple of hours, you auto debit again thru gcash my monthly subscription. I paid double in 1 month. Please refund or adjust my subscription to 2 month.

    — by Jackson Pangilinan 5 months ago

  • Good pm, kakasubscribe ko lang po dito for 1 month pero diko magamit, di po ako makapanood bakit po ganu?

    — by Jay Gonowon 5 months ago

  • I can’t add any device

    — by Ramon 5 months ago

  • hello po. dati pa po ako my vivamax at nakakapanuod ng mga palabas sa vivamax. japan po ang country ko bakit po ngayon wala na yung mga bagong movie puro luma nalang yung lumalabas?

    — by Camille Sosong 5 months ago

  • I already subscribe! But system asked me to complete my subscription. Please help.

    — by Jhen galvan 5 months ago

  • I subscribed on vivaone but it does not reflect on the account!!!!!

    — by Czakiah 5 months ago

  • Pano q poh mbubuksan ang vivamax?hndi poh aq mkapanood kht may load aq?

    — by Hector de la pena 5 months ago

  • Why I cannot open may vivamax account using my existing registered email.

    — by Manny 5 months ago

  • Good day I have account on vivav max I cannot watch I already paid but it requires me to pay again to watch movie can you help me aboy my problem

    — by Jayson Segovia Pascual 5 months ago

  • My subscription is not working

    — by Lindsay Denise Ong 5 months ago

  • Hi, I’m already download your app and also i create account then I subscribed and I already to pay via gcash so i pay 149 for 1month but after paying and register so I decided to try to watch on vivamax app but still loading only

    — by Marisol Dacer 5 months ago

  • Refund

    — by Elvin jay Guinto 5 months ago

  • I just paid 149.00 the other day for this month, however, I cannot watch anything unless I pay 99.00 subscription through Maya. Why? Plus, when I use my phone, I can't search for The Rain in Espana. That is the only reason why I watch.

    — by Kashen 6 months ago

  • I already subscribe via vivamax apps 149per month but still cannot watch

    — by Jeffrey C. lopez 6 months ago

  • I want to cancel my subscription because I can no longer use it due to my work. Thank you

    — by Marvin D. Cabrera 6 months ago

  • Nag subscribe ako sa ditoapp ng vivamax 29pesos for 3 days ngayon lang pero bakit ayaw gumana? Ginamit ko naman ang code pero di ako makapanood ng kahit na ano buti pa trailer gumagana... Pano na ngayon???

    — by Jerwin C. Saltoc 6 months ago

  • Hi there...

    I have been your subscriber for a long period.
    I started by monthly then last year a one year subscription.

    How come I'm not able to watch movies and being prompted to make a complete subscription inspite that my subscription if for a year already.

    When I had a monthly subs, I have access to all movies.

    We'll you please look onto it and fix this problem.

    I have sent a screenshot below.

    Please call me up 0915-5903030 / 0917-9213434

    — by Andrew H. Egot 6 months ago

  • I subscribed here in USA. My question is why there is no sexy movies and the choices in viva max is very limited not like when you are in the philippines. Is the sexy movies banned in USA?

    — by Roxanne Lo 6 months ago

  • Bakit hindi po ako maka tanggap ng parental code pin sa viva max na subscribe namn po ako chaka sayang nmn yung binayaran ko kng d ko din nmn ma enjoy ang panonoorin ko

    — by Kim 6 months ago

  • I want to cancel and ask for refund for my Viva One purchase. I didn't know that viva one and viva max subscriptions are different. I already made another transaction with viva max so I wanna cancel the viva one subscription because I just want the viva max. Can I cancel it and get a refund?

    — by Shaeimber Kane Fuentes 6 months ago

  • Hi, I need you to stop charging me for subscription. I want a refund too for 2-3 months.

    — by Remcy 6 months ago

  • I paid for 149/month subscription last May 16. I can able to watch for the first 2 days, but now I can't able to watch any movies anymore. It shows that content is only available in the Philippines. I am confused because I am here in the Philippines.

    — by Gerald John Gener 6 months ago

  • My subscription still active but i cannot play movie

    — by Luregen paredes 6 months ago

  • Why i cant play video ,but I already pay it ,its loading

    — by Maricel Rancandy 6 months ago

  • I want to subscribe using paypal

    — by Flor 6 months ago

  • Your subscription from VIVAMAX, INC. on Google Play has renewed. Manage your subscriptions.

    Order number: GPA.3355-3229-7592-56717..0
    Order date: May 11, 2023 10:46:51 PM GMT+8
    Your account: eduardopacsajr@redacted
    Item Price
    Still no acces in vivamax

    — by Edward 6 months ago

  • I already subscribe expire on july but still no acces

    — by Edward 6 months ago

  • I want to cancel my subscription that is auto-credited to my card

    — by Grace Dela Cruz 6 months ago

  • I have paid for the monthly subscription last May 4. When I logged in yesterday, I was asked to pay again! And the weird thing is, I did not even continue w/the payment process, but got charged nevertheless. But still unable to watch.. is that a scam? ure only after the money? sort our your system. I want a refund of that 2 payments I made

    — by Queennie Vivo 7 months ago

  • I dont see any cancel subscription and my gcash always texting at me for my payment on vivamax pls kindly help thankyou....

    — by Rosemarie19 7 months ago

  • My subscription with vivamax apps is good for one month only, i don't want to continue, until May 11,2023 only. your site is difficult to use, your apps very unfriendly to use, instructions given but not accessible.

    — by LEOPOLDO H PEREZ 7 months ago

  • My subscription with vivamax apps is good for one month only, i don't want to continue, until May 11,2023 only. your site is difficult to use, your apps very unfriendly to use, instructions given but not accessible.

    — by LEOPOLDO H PEREZ 7 months ago

  • i cnt open my vivamax account

    — by Apriljoy 7 months ago

  • i cant open my vivamax account because of the 6digit pin

    — by Apriljoy 7 months ago

  • i cant open my vivamax account because of the 6digit pin

    — by Apriljoy 7 months ago

  • i cant open my vivamax account because of the 6digit pin number to fill the username and password

    — by Apriljoy 7 months ago

  • shaq

    — by shean 7 months ago

  • Bakit ayaw gumana sa T.V ang cast content

    — by Leo tacorda 7 months ago

  • Hey I need a refund back to my Gcash. I manually processed a payment thru the website and then it got charged me again on the automatic billing.

    — by Joshua Macalinao 7 months ago

  • No vivaprime on app and vivaprime on android tv still asked for me to subscribe eventhough i have already subscribed

    — by Doyj 7 months ago

  • I subscribed to VivaOne but I still can't watch the movies. Upon checking with PlayStore it says that I should confirm in the app but I don't know how

    — by Ma. Catherine Gellang 7 months ago

  • ayaw mag play ng videos kaka subscribe pa palang ngayon nag bayad ako ng 149 tapos wala naman mapanood black ung screen

    — by airene excija 7 months ago

  • Hi, I subscribed vivamax recently and paid for 6months in the Philippines since I was there for vacation, when I get back to Kuwait which is my location now, I cannot access my vivamax subscription where in fact I saw that there is vivamax Middle East before I subscribe. I need your help for me to access my subscription here in Kuwait. Thanks in advance.

    — by Louie Poa 7 months ago

  • I already subscribed but i can't waych movies

    — by Edilyn Suing 7 months ago

  • i cannot watch the new movies almost 2 months i already delete the apps and install again but still they same i cannot watch the new movies i wasting my money for the subscription. please let us know eveb my friend same problem here in Auckland New Zealand.. Hopefully you can solve this problem ASAP. thanks

    — by yves van 7 months ago

  • I can't watch movie but i already purchased plan.

    — by Edilyn Suing 7 months ago

  • The specific videos that I want to watch doesn't play, It's stock!

    — by jordan sabidalas 7 months ago

  • I can’t access my account

    — by WILLIAM MUPAS 7 months ago

  • I have deleted my account days after i have end my first month subscription, yet ₱149.00 was still deducted in my Gcash account. I need a refund.

    — by Thalia Adarlo 7 months ago

  • I can't use my viva prime please do something

    — by Keesha Medina 7 months ago

  • i subcribe viva one plan 99 .and 149 .why i cant watch movies

    — by Leonida Brazil Campaner 7 months ago

  • I have paid subscription for vivamax via gcash worth 149 but i can watch

    — by Rochelle 7 months ago

  • Can’t watch; movies are not playing. This has been very hassle and a waste of my monthly subscription

    — by Joana Abangan 7 months ago

  • i have subscribe both Vivamax and Viva Prime or Viva one but i can't access to watch the movie on Viva Prime

    — by EDUARDO TAN 7 months ago

  • Parental pin code does not work, done reset done change pin dine forget pin but still does not work

    — by ALFREDO SAN PEDRO DE OCAMPO JR 7 months ago

  • I already subscribe for viva prime or viva one but i cannot access to watch the movies. I'm also subscribe for vivamax for 3 months

    — by EDUARDO TAN 8 months ago

  • *update*
    i changed my password on vivamax account now it says:
    *updatedSubscription is not defined*
    i cannot open my vivamax account

    the debit payment was not deducted on my bank account

    — by dimple 8 months ago

  • my vivamax subscription was okay
    then i subscribed on vivamax prime via debit card
    now i cannot open my vivamax account on laptop/smart tv/phone

    — by dimple 8 months ago

  • How can I redeem my voucher code in Vivamax viva one I already paid but I cannot be use plsss reply asap thank you

    — by Kimberly 8 months ago

  • i want to cancel my subscription because i dont watch it anymore.

    — by Riezel Buenaventura 8 months ago

  • Hi. I just paid for monthly subscription here in London but the app is not working properly…tried to click the movie I want to watch but not playing…please help…

    — by Ednalyn Belo 8 months ago

  • Hi I’m subscribed to viva max but I can’t watch any adult content only the old movies pls reply.

    — by Waget 8 months ago

  • I just signed up but it’s still asking for subscription

    — by Aljimar 8 months ago

  • I already subscribe to it for 49 pesos and I can't still watch the movie may I know what is the inclusion of the 49 pesos. Will they allow me to watch?

    — by Jai 8 months ago

  • not using anymore

    — by joel flor 8 months ago

  • Please remove my query re your Service which was published as a comment. This is a violatiion of my privacy.

    — by Chris Gotanco 8 months ago

  • I had a paid subscription for Vivamax via GCash worth p149 but I can't watch Vivamax movies. I can send screenshot of my purchase as evidence.

    — by Jose Nacionales 8 months ago

  • How to subscribe to Viva Prime if I already have a Vivamax account? Procedure is unclear.

    — by Chris Gotanco 8 months ago

  • Hi, i subscribe for 1month but the app is not working. Its always loading. Im so disappointed because my money got waste

    — by Richelle gonzales 8 months ago

  • I am subsctibed to Vivamax but unable to access Viva Prime shows. What should I do?

    — by Chris Gotanco 8 months ago

  • Please I want to change my e mail dd because I forgot the password

    — by Gtace 8 months ago

  • I have already subscribe vivamax valid until April 13..but I think am I cancel because I'm no longer open movies except those free movies.. with this concern can you help me to activate again my vivamax subscription...thank you

    — by Pepito 8 months ago

  • Hi gud morning . Can I change my e mail add on viva max? Because the e mailed that I used now was I forgot my password

    — by Gtace 8 months ago

  • Hi i'm in the US now why i can't watch vivamax series anymore?All of a sudden it's only limited And my app don't show the upcomins series trailers.

    — by Ryan Uy 8 months ago

  • I wanted to watch May December January but would not open. Am already subscribed to Vivamax but said I needed to subscribe to Vivamax Prime but no such app in the AppStore.

    — by Chris Gotanco 8 months ago

  • I would like to unsubscribe my account with vivamax as I can no longer open my email I also forgot my password

    — by Jorge Barretto 8 months ago

  • My name is eiane. Here is my complaint again about a problem I encountered with your app Vivamax.
    i subscribe in viva prime twice but not currentky work, my payment is successfully credited why isnt work my subscription?! are you scanmers? heres my gpa GPA.3387-9014-9370-17549.
    thank you for response.

    — by eiane 8 months ago

  • i subscribe in vivamax twice but not currentky work, my payment is successfully credited why isnt work my subscription?! are you scanmers? heres my gpa GPA.3387-9014-9370-17549

    — by eiane 8 months ago