Contact Vivamax

Reported Issues

• I wanted to watch May December January but would not open. Am already subscribed to Vivamax but said I needed to subscribe to Vivamax Prime but no such app in the AppStore.

  — by Chris Gotanco 1 week ago




• I would like to unsubscribe my account with vivamax as I can no longer open my email I also forgot my password

  — by Jorge Barretto 1 week ago




• My name is eiane. Here is my complaint again about a problem I encountered with your app Vivamax.
  i subscribe in viva prime twice but not currentky work, my payment is successfully credited why isnt work my subscription?! are you scanmers? heres my gpa GPA.3387-9014-9370-17549.
  thank you for response.

  — by eiane 1 week ago




• i subscribe in vivamax twice but not currentky work, my payment is successfully credited why isnt work my subscription?! are you scanmers? heres my gpa GPA.3387-9014-9370-17549

  — by eiane 1 week ago




• Already paid subscription but doesnt allow me to watch movise

  — by Paul abear 1 week ago




• I already pay the payment but not working

  — by Coreen sanchez 1 week ago




• nagsubscribe ako pero nag log in ako sa vivamax nanghihingi ulit ng bayad kinuha lang pera ko pero hindi makapanuod

  — by Ronald 1 week ago




• Bayad na ako pero hinde ako makapanuod

  — by Sheila 1 week ago




• Already subscribe in vivamax plan 149 but i cant access the movies/ play any videos

  — by Christian john barba 1 week ago




• I subscribed at vivamax yesterday and its not working here at new zealand.there is any way how can iwatch movies here from vivamax thanks

  — by Victor alzaga 1 week ago




• I subscribed at vivamax yesterday and its not working here at new zealand.there is any way how can iwatch movies here from vivamax thanks

  — by Victor alzaga 1 week ago




• Hi,
  Even after paying full amount I am not getting enough contents on my chromecast.
  
  Can see contents on my laptop but not on chromecast like I can see HIGHSCHOOL ON SEX on my laptop but not on chromecast.
  
  It is painful for a customer to get different contents.
  
  Thanks

  — by Kusumakar Srivastava 2 weeks ago




• I dont know what happen to my account i subscribe last March 10, 2023 around 8:56PM, Then when i try to log my account its not found, Here is the reference number (259598477) of gcash payment last march 10, 2023, Hoping you can help me with this matter,Tnx!

  — by brian 2 weeks ago




• I can't watch any more 18+ videos..May I know what's the reason

  — by JEYAKUMAR 2 weeks ago




• I change my cellphone and log in to my account however my 149 subscription was gone

  — by Marlon Villariza 2 weeks ago




• i want to refund my viva prime subscription because i had a mistake purchasing it id like to keep my last purchase

  — by angelica 2 weeks ago




• My subscription will expire on april 5, 2023 but when i try to open my vivamax it says i have to subscribe, i pay ₱149 how come i have to subscribe again? Pls help me

  — by Heinjie Batlag 2 weeks ago




• I just want to complain why I can't access vivamax movies especially sexy movies like example virgin forest ,every time I open it will refresh the apps ,

  — by Rustom Academia 2 weeks ago




• To whom it may concern,
  
  Hi , I just was to ask why received " content not it package " message when I am trying to watch movie , while I am currently subscribed till March 25, hope you will fix this problem
  
  Thanks,
  Ramon Ponce

  — by Ramon Ponce 2 weeks ago




• I already started the vivamax subscription since end of last year. I really enjoyed watching the show having accessed all the movies. But yesterday I was surprised when I open my vivamax acct, I couldn't have the access as soon as I type the password on 18+ films, instead I exited the application. Everytime I go back and do again still I went out the application.Is there any changes in the subscription process that I didn't know? I did not recieved any info if there is. Now I wanted to watch the 18+ movies but no access as I still continued my subscription payment. I just want to know why? Please update me if ever there are changes that I have missed. Thank you and hope for the immediate response on this.
  Yours truly,
  Christopher Walter Igoy

  — by Christopher Walter Igoy 2 weeks ago




• Hello
  
  Good Day
  
  Bakit wala na yung mga mature content sa watch list ko? Meron naman nung first month ng subscription ko.. bigla nalang nawala sa watch list yung mga mature content...
  
  Salamat

  — by ROMMEL MERCADO VIDAL 2 weeks ago




• Hi I subscribed at vivamax and paid 149.00 Pesos for 1 month but whwn I login and try to watch, it says No subscription.

  — by angelo 2 weeks ago




• how much isbthe subscription in dollars a month

  — by oresti velasquez 2 weeks ago




• some movie in my vivamax account was remove

  — by arcie 3 weeks ago




• Adult contents can not be viewed,only showing the basics

  — by Jun 3 weeks ago




• im subscribe but why some movies says an error "no subscription"

  — by Abigail 3 weeks ago




• Hi, I’m currently in Hong Kong. I have subscribed and update my payment already but unfortunately i cannot download the app. In case I would like to ask for refund if it’s not available in the country

  — by Jenalyn 3 weeks ago




• im fully payment in vivamax now why not open the movie

  — by jiro mendoza 3 weeks ago




• Im currently subscribed to Vivamax until April12. But when i login to my account, im getting this message:
  Complete your Subscription
  Unlimited access to all Vivamax content is just one step away
  Kindly check and advise pls.

  — by Julius 3 weeks ago




• Vivamax not in my apps store location now is malaysia

  — by Alvin 1 month ago




• The app charged me a subscription today even there was a voucher code I used that valid for 3 months. Why you are charging me even there is a current subscription on my account. I want to get a refund for the amount charged to me.

  — by Mark Jefferson Martin 1 month ago




• Please fix my vivamaxx account I already pay but I cannot watch

  — by Catherine 1 month ago




• Y is it I cannot watch in viva Maxx and stated there that everytime I watch complete subscription...but I did already I pay 149 pesos and I saw it in my account tha I pay already please take this action and answer immidiately

  — by Catherine 1 month ago




• I have successfully paid for the 1-month subscription to Viva Prime, but I still can't watch any movies in the app. The movie Maid in Malacanang can't be played. It say No subscription Please help me to fix this issue.

  — by Jose Marie Magat 1 month ago




• My ubox keeps blinking only red light and refuses to add online

  — by Nelson 1 month ago




• Good day.
  
  
  
  I have successfully paid for the 1-month subscription to Viva Prime, but I still can't watch any movies in the app. Please help me to fix this issue.
  
  
  Thank you.

  — by Niño Sobejana 1 month ago




• Hi,
  
  I just want to ask if the maid in malacanang can be watch here in vivamax?

  — by Kenneth Flores 1 month ago




• Im having a problem trying to access or edit my subcription via app store or google play i dont want my account to auto renew is thier a way you can manually update my account? thanks

  — by jeffrey l cruzata 1 month ago




• Im having a problem trying to access my subcription via app store or google play

  — by jeffrey l cruzata 1 month ago




• Nagkalatas po sa gcash ko yung 149 pero hindi po ako makanood may error daw po

  — by Ruben cabrera jr 1 month ago




• I have subscribed Vivamax through google play but I can't access it on my device. I have proof of payment. Please assist us. Thank you.

  — by Elizabeth Gumboc 1 month ago




• I would like to request for a refund. I have just subscribed today unfortunately I live here in uae and I didn’t realize that vivamax is not available in my region. Please refund my money. Thank you for your help. Awaiting for your swift response.

  — by Korix 1 month ago




• Need to cancel my subscription. I paid through my credit card. I already contacted them. Please cancel my subscription.

  — by Karis Arcilla 1 month ago




• My accoubt shiwing no subcription

  — by Paul 2 months ago




• Hello may i request for credit memo for my cancellation of subscription. And for the new payment term

  — by Justin Lorenzo 2 months ago




• my number used in subscribing vivamax, how do i cancel it

  — by May Tomas 2 months ago




• My wife was deducted for a second 3 mos subscription thru her paypal which we never asked . Her name is Cynthia Maestrocampo , and the paypal transaction happened Dec 28, 2022 with ID 9NP21564NC386113H payable to Vivamax Inc. . We can accept the deduction if only we can have access to vivamax movies but unfortunately not. we were not given a code. Pls. help us fix this issue. many thanks and hoping to hearing from you soon. you may call me thru my messenger account or thru my viber acct.

  — by Virgilio Maestrocampo 2 months ago




• can u explain what happened to my subscription why i cant play any videos i registered 30days

  — by WILSON BAUTISTA MENDOZA 2 months ago




• I paid yesterday for me to be able to watch videos but until now I couldn’t view any videos.
  Please address my concern with regards to this.
  Thank you

  — by Jun 2 months ago




• I've been charged twice for the service i subscribe.

  — by JohnLery 2 months ago




• My vivamax subscription should only for a month and then you charged my Paymaya account today. I already cancelled my subscription and I want my money back!

  — by Darryl Gomez 2 months ago




• why I cannot see the video on tv when I connect I already hear a voice only while I'm watching when I connecting

  — by Dolly Sahorda 2 months ago




• Can you please help me to cancel my subscreiption on viva max?

  — by May macalalad 2 months ago




• I want to get refund for my subscription because it is not me who purchased it

  — by Joemarie 2 months ago




• I try to find customer service button but failed. I just want to ask does all the movies in vivamax hve subtitle?
  I am on the verge of subscribing but this question has been bothering me and i could not find the solution.

  — by Jacota MorningStar 2 months ago




• I subscribe vivamax through the website but I can’t download the app on apps store, I’m an apple user. It’s a waste of money coz I can’t watch my subscription. Please take action asap. Thanks

  — by Raiza Marie Semblante 3 months ago




• I can't download vivamax in my iphone. Replied at the apple
  Store is not available in the Philippines. What will i do!? Thanks

  — by Lisque Regado 3 months ago




• Nag subscribe last week for 1 month subscription then after 1 week of using it hindi k n sya magamit ulit thanks

  — by Ramil Cascon 3 months ago




• Please update may vivamax account hndi KO po ma bukasan nag bayad palang po ako 149 ngaun.. salamat

  — by Fitzroy Salazar 3 months ago




• I have already an account the problem is i have only data,i have no wifi .please help me to enter .

  — by Leslie cruzada 3 months ago




• Greetings,
  
  Can you help me with my account. All movies are not playing and just keeps on loading. There is no problem with internet connection.
  
  I used my email as my account name:
  
  [email protected]
  
  Please resolve this issue.

  — by Christian Torres 3 months ago




• Just now I reload my subscription why it takes time to open the app

  — by Michelle Mendoza 4 months ago




• To whom it may concern:
  
  I paid for one month subscription and it will be ended on November 15, 2022. I cancelled my automatic subscription as
  I wanted to watch Vivamax only for one month. Unfortunately, I am unable to watch Vivamax movies already. Supposed to
  be you have to cancel my subscription on November 15, 2022.
  
  You need to activate my subscription immediately and cancel it after the said date. Hoping to hearing from you soon.
  
  Regards,
  
  Manuel L Tirador

  — by Manuel Licardo Tirador 5 months ago




• I purchased a monthly subscription Php. 149, paid thru Gcash and my subscription was gone after a week. Please help.

  — by Xhyn Marcelino 5 months ago




• Ayaw gumana ng viva max nasa saudi ako now 499 yong subscription dito pero sabi available lng daw sa pinas!!!!. Bat ganon di namn ganto nong una

  — by Ludylyn soriano 5 months ago




• I subscribe vivamax 1 year in the Philippines,may I know how would I watch movies in vivamax while in other countries ?

  — by Ian 5 months ago




• the gmail im using was been compromised i cant unsubscribe my account

  — by joseph matibag 5 months ago




• I don’t want to renew. I just want a refund. hopefully permission first before renewing. because not everyone wants to renew. hopefully fast action on such problems.

  — by apple solomon 5 months ago




• Kinaltasan po ako ng dalawang beses ng vivamax...

  — by Wendy Picache 5 months ago




• Hello, I am a subscriber, and I can run the application on the phone from Kuwait, but using Android TV it shows me a message that it is ' vivamax not available in your country "
  How can I solve this problem

  — by musaed 5 months ago




• I already paid for my subscription but when i am starting to watch a movie it says to subscribe but i already did and paid. When you think my subscription Will finish processing?

  — by Marilyn Nilsson 5 months ago




• I already paid for my subscription but when i am starting to watch a movie it says to subscribe but i already did and paid. When you think my subscription Will finish processing?

  — by Marilyn Nilsson 5 months ago




• Bakit Hindi na ako makapag register sa 149

  — by Joven 6 months ago




• I cant log in...i only view black screen whenever i logging in

  — by Kristine Aboyme 6 months ago




• I cant watch any movies on my newly created account it was my first time using a vivamax but i could not watch any movies all i can watch is the trailer even tho i subscribe whats wrong with this i already restart my phone and re lauch the app please fix this.

  — by Debbieyaaang 6 months ago




• I cant watch any movies on my newly created account itbwas my first time using a vivamax but i could not watch any movies all i can watch is the trailer even tho i subscribe whats wrong with this i already restart my phone and re lauch the app please fox this

  — by Debbieyaaang 6 months ago




• When i logged in i viewed black screen when in fact my internet is excellent ...i already unstalled then installed again or i reboot my phone as what advise of having trouble in logging in but still it occur same problem black screeb

  — by Kristine Aboyme 6 months ago




• Hello good day,
  Im already paid my subscription here in the uk, when my open my viva max account they said not service in region.but i already use before my viva max.any help about my concern

  — by reginald cruz 6 months ago




• I subscribed the apps using apple for billing and now I can't watch videos.

  — by maria belle casenas 6 months ago




• I have an internet connection i have subscribed i can watch the trailer but the movie wont play. I am watching iskandalo i am on the third episode when suddenly dont play. I try another movie but wont play either i turn ofd my phone and refresh my vivamax app but dont play the movie hope you can fix this.

  — by William 6 months ago




• I can’t watch on my Vivamax apps it says I need to subscribe first I’ve already paid for the subscription it’s been a weeks already

  — by Donna Maranan 6 months ago




• I renew my subscription,im already subscribed i says to 1month plan but still i cannot watch.

  — by Vernajane Castillo 6 months ago




• Why im not subscribe

  — by Gerald Santiago 6 months ago




• I’m watching Vivamax and the 1st 5 movies in the top 10 does not pop up. Is it because too many people are watching the top 5? I’ve got the best wireless network in Verizon. I even added an extended and it still doing it. Please help or call me at 7576391000. USA

  — by Elmer hipolito 6 months ago




• i subscribe now 08/26/22 but i can't watch it says na i need to subscribe but i already pay for that,then i try to log in two account but it says only one device

  — by Chris Corpuz 7 months ago




• The subcription is already paid but the application always asking for the payment!!!!

  — by Rhoderick 7 months ago




• I would like to refund my payment in vivamax thru gcash. I really didn't mean it, i just recieve a text message that I already subcribing in vivamax although I already cancel my subscription. Please help me with this problem thank you and godbless

  — by Verlette Bliss Navales Vebora 7 months ago




• I can't download movies even if I am subscribed and I have 2 available downloads. It says that I reached my maximum limit even if I have not downloaded anything.

  — by Ben Lozano 8 months ago




• Why does unable to download any video in vivamax, even if I have 2 downloads left, it always pop up that "oops! You have reached your download limit", even I haven't downloaded yet since I the subscription?

  — by Roselle 8 months ago




• The subscription was already paid but the application is still asking us to pay it again.

  — by John Lloyd Cortalla 8 months ago




• I wanna get a refund! I don't wanna renew subscription from you guys!!

  — by Jomela melchor 8 months ago