Contact Belong Customer Service

Why should I report an Issue with Belong?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Belong to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We’re generous with our data options so you can get the data you need, when you need it.

2. We’re all about keeping it simple: no hidden charges or surprises on your bill.

3. Set up, connect and manage your service with ease, all online.

4. We’re all about making it easy for you to find what you need and help yourself in your own time.

1. It now constantly refreshes and doesn't stop, I have to close app, clear cache and data, and open it to get a glimpse and then it starts refreshing again non-stop.It used to be good, but they've broken the fingerprint authentication, and so every time I open the app it doesn't know me and I have to go through the whole login process again.

2. Easier to just use a browser for everything and save the space on devices.clunky, difficult & time-consuming log-in (every time), unable to remove the rubbish from the front screen (all I want to see are my services, the rest should be on a different screen).

3. You call this an app?What's the point of an app if it requires a browser cross screen to log-in? Certainly doesn't make it any more secure, even with 2F Auth.

4. It doesn't have a way to directly use fingerprint to login, instead opens a browser and then from there you have to use fingerprint.

5. "Customer service was a wasn't time" ☹️I hate the way I have to log in each and every time when I open belong app.

6. You still need to login and authenticate with a code sent to mobile.

7. When signing in "each time" it takes me to my web browser and asking for my password, then it goes back to the app for my finger for signing in.

8. Belong hasn't been able to fix the code sending yet, have to receive by email.

9. There should be an easy way to login.Worst app! Won't let me use biometrics despite deleting app and resetting password multiple times.

10. When Customer service told me what to do and that didn't work at all, and they were fast to closed my case straight after message back.

11. I shouldnt need to login each occasion, maybe set a pin instead.

1. Fix Belong Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Belong: Restarting the app will resolve most errors.
2. Update the Belong App. Here is how:
   1. On Android goto PlayStore » Search for "Belong" » Open Belong » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Belong » click "UPDATE".
3. Clear Belong app cache: Clearing cached data will force your app to retrieve the latest data directly from Belong servers.
   1. On Android, goto Settings » Apps » Select "Belong" » click Storage » click "Clear Cache".
4. Check Belong app permissions. If any of these permissions required to use your device's features are disenabled, Belong might not work.
5. Uninstall and reinstall Belong. If nothing else has worked, completely uninstall Belong then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Belong not working

2. Fix Belong Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Belong be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Belong not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Belong may not be able to connect to the Internet when running in the background.