1. The customer service chat took forever literally an hour and 3 minutes to get into the first time the second time of the hour and 26 minutes.
2. That combined with the fact entry into the app is painstakingly slow due to the fact they don't have a pass code system setup and you have to punch in your password each time, is the main reasons they get 3 stars.
3. Reach out to me if you get serious about Customer Success and retention (another effort your organization fails horribly at based upon my personal experience with Bella).
4. com.GET RID OF THIS, PLAY STORE!! I can't believe this app is still available for download!! All accounts (as far as I can tell) were closed, almost a year ago! I loved Bella while it existed, but the way they shut down was horrible, and caused a lot of problems for a lot of people.
5. A customer should NEVER have a poor experience at the enrollment phase, potentially his or her first meaningful experience after the conversion point.
6. Since this is advertised AS a bank account, I figured a bank account elsewhere wouldn't be required.Update they fixed the issue I was having after several hrs.
7. Customer service is literally at your finger tips! 🤍The app has potential but is inconsistent & changes in settings won't take.
8. Oh and the customer service and Help on/in this app is super convenient by being right in the app.
9. Also it would be great if there was a digital pin signin option instead of having to login with a password every time.
10. Most banking apps are designed to show all important information (i.e. account balances) on the "home" screen.
11. A virtual debit card would be a great to have linked to the checking account.
Have old account need to update email password
I am trying to get help through the help option on the app and have not been able to get a reply. It seems there's a limitation on my account and I'm not able to transfer money onto my account like normal three PayPal and I really need to be able to load money onto my account. I also cannot see my karma account anymore I really need someone to contact me as soon as possible. Thank you
I have sent several emails in regards to the situation and still no response to update my phone number so I can log in and now I get a email stating my card was reported lost or stolen!! I have my card right here with me how can it be lost or stolen?? and I have money on there i cannot even access and what am I supposed to do??
Don't remember my password and I have a new phone number.
They locked my card for no reason it's been about 2 weeks and they still haven't unlocked it they keep running me around in circles all I want to do is get my money out of this account my power has been cut off I have four children in my home all because I can't access my money it is absolute worst company ever
I need help creating my online access aftee getting approved
The Bella loves me app has locked my card after I made a large deposit and I sent all neccessary documents it's been over a month and I still cant access my funds or use my card! I want my money this is highly illegal and I personally feel like I have been robbed by the bella loves me company.
I have had 17500 taken out of my account and I need this resolved asap and I am getting the run around from you guys I need to speak to someone
I can't log in don't have old phone got a new phone number need to change it so I can get on my account
My phone number changed it's 727-766-6072
I can't log into the app because I changed my phone number. It won't let me message the help from the login page. Can you change my phone number for me or if I cancel my account will that get the money I have in the account transferred to the account I have linked to my Bella account? I have to pay bills and need to get my money asap. Or can you give me my account numbers so I can get my money. I can verify all the information on my account such as phone number, address, social security number, bank account number linked to it, debit card number and name. Please message me back asap. Thank you.
I forgot my login information
I have a account I broke my phone I haven't been able to access the account through another device. SO I had my tax returns sent to my wife's account we have different last names tho,, you locked her account now we have no way to pay anything all our money has been locked for a week exactly we have kids that have nothing to eat cause this our electric will be off today how can this happen we sent in all that bella asked for them to see proving it was all good no fraud .... still nothing just a message saying be patient
Saying my account is locked, but 8ve never signed in
My account has been locked for possible fraud activity however its been 3days & Noone has even attempted to contact me& I get put off everytime I contact them. Now I just need to access the funds in my account but apparently Boone can do that for me so I asked for a phone # to speak with someone & apparently they don't have any phones either!!! #beyondpissed
I need to update my phone number on my account to be able to recieve the verification code to access my account. I am currently locked out of my account. Please help me.
Hi- I am not able to get the code from the text because I have a new phone- the old phone number won’t power on so I can’t use it. Can you please help me
I lost the phone that I had when I originally opened the account and I have not been able to get in sense then and it has been at least a couple of months. For verification it was either 910-524-3824, or 910-619-3124 that I opened the account with. My email is jcrane.crane77@redacted and my password is Jcrane1718#. This is my favorite banking app and I would really like to recover my account. Thank you for your time.
I just need to change my phone number.
I haven't even had time to sign in and my account is already suspended. Will you please unsuspend it
I can't get to my account with my old number
I cant receive the text message for the code so I cant log in
How to activate my card
I need to change the phone number on my bella account due to the number being inactive and no longer in use. But it will not let me sign in
Site says I'm suspended...again
I need my acct/card reactivate
I just want to update my phone number because I’m not receiving the confirmation text. However there’s not a number to customer service.
I have updated number can't login in wo old number
Hi I have an emergency and need help ASAP!
my phone screen is completely broken and i cant access my Bella app. I need to go pay for my new phone so i can pick it up but cant transfer anything from my savings account to my checking account!
I made a deposit and now I cannot access my account due to too many log in attempts..I have changed my password and would like to have access to my account. This is of urgent matter and I would like this resolved immediately. Thank you
I can’t login and I was wanting to try to do direct deposit
I cant log in ans access the codes due to the fact my phone was stolen. There is no way for me to verify my acciunt without the code which i cannot access at all. There is no dirext line for help either this is incredibly inconvenient
I have contacted customer service 4 days in a row and no response. The app will not let me log in. I have used the live chat, text message, and email. Nothing has been done about it. I will try one more time then I will cancel my account and spread negative feedback wherever I can. The app is visually pleasing but customer service sucks.