Contact IONITY Customer Service

Why should I report an Issue with IONITY?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of has.to.be gmbh to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Would prefer to pay with Swish in Sweden (phone number payment) but was not an alternative.App doesn't show map when you need it, always logs you out when you need it, doesn't work most of the times... literally 3x times more expensive than any other network.Ridiculous pricing! I don't find a navigation option either? It just gives me the list of nearby stations and then I have to manually type the address in another app to get there???Despicable way of using the EU funds to set up charging infrastructure and then ripping off everyone with a subscription model and really expensive prices.

2. Even with a pretty efficient EV, compared with Swedish gas prices, the cost per km at Ionity is quadruple the cost with my old Saab.

3. App hasn't been updated in years.Extortionate prices, app has terms and conditions in German only but have to agree to them.

4. Worst in the business.Doesn't keep the login details for long and require you to login again and again all the time.

5. They also reserve €85 per ATTEMPTED charge, for a day or two, so if there's any issues with the charger you better sit yourself down with phone support unless you want another €85 locked up.

6. 10 times the price I pay at home and nearly 3 times cost of ECars and 2.5 times the cost of Tesla Superchargers.No mapping available on app in uk (it is on the pc version).

7. Two letters for last name was not accepted so I had to randomly generate a third character for it to accept the registration.

8. Could not add payment with my first mastercard, after several tries, my second Visa card worked.

9. Please use normal map colours / style instead of reengineering it.This is an expensive rip off.

10. Insane prices.

11. You could literally pay gas and get more miles with this pricing.Took me 15 minutes to successfully add account.

1. Fix IONITY Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IONITY: Restarting the app will resolve most errors.
2. Update the IONITY App. Here is how:
   1. On Android goto PlayStore » Search for "IONITY" » Open IONITY » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IONITY » click "UPDATE".
3. Clear IONITY app cache: Clearing cached data will force your app to retrieve the latest data directly from IONITY servers.
   1. On Android, goto Settings » Apps » Select "IONITY" » click Storage » click "Clear Cache".
4. Check IONITY app permissions. If any of these permissions required to use your device's features are disenabled, IONITY might not work.
5. Uninstall and reinstall IONITY. If nothing else has worked, completely uninstall IONITY then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IONITY not working

2. Fix IONITY Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IONITY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IONITY not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IONITY may not be able to connect to the Internet when running in the background.