Contact BCU Customer Service

Why should I report an Issue with BCU Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BCU to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. They charge $29 for every declined transaction even if on a debit card unless you allow them to drain your savings if an unauthorized charge comes through.This app really makes me want to close my account and bank with someone else.

2. Firstly, instead of finger print being able to authenticate all account logins, it's specific to only one account so if you have more than one account it's useless, the it keeps randomly prompting to use the fingerprint authentication w/ no way to keep that from happening.

3. I thought you were going to fix billpay so it doesn't bring me to another website for it, instead you left that and fixed the other good design, another redesign is neededSo far it's easy to navigate and use.

4. The app makes it easy and simple for me to do my banking without being bombarded with ads about Credit Cards and what not like these other bank traditional do.

5. However, when EVERY TIME you login, each person that an account is linked to, get an message "was this you?", Click "yes" or "no" comes up EVERY TIME, it get old! It gets frustrating! There is no way of disabling it! Especially if you accidentally hit no and your account gets locked.

6. Next big issue is that recently out of nowhere, regardless of the remember this device option being clicked & in way less than 30 days, it keeps prompts to text validate.Wow i was looking forward to the upgrade since there was so much talk leading up to it but I personally believe, the design totally missed the mark.

7. I have had issues finding how to opt out of their overdraft protection program, I didn't mean to set that up when I started the account but if I can't find it I can call and I know they will get it fixed for me.

8. It means I have to babysit my transactions each month to ensure I get an interest rate that's just barely competitive with my other bank.

9. The app refuses to remember my phone and I have to get a text with a special code sent every time.

10. Customer service is a joke that they can't help you after hours and don't say that until after jumping through hoops to prove you are you!No longer easy to navigate.

11. The text for transactions all blend into each other making it difficult to see things at a glance.

1. Fix BCU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BCU: Restarting the app will resolve most errors.
2. Update the BCU App. Here is how:
   1. On Android goto PlayStore » Search for "BCU" » Open BCU Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BCU » click "UPDATE".
3. Clear BCU Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from BCU servers.
   1. On Android, goto Settings » Apps » Select "BCU Mobile Banking" » click Storage » click "Clear Cache".
4. Check BCU app permissions. If any of these permissions required to use your device's features are disenabled, BCU might not work.
5. Uninstall and reinstall BCU. If nothing else has worked, completely uninstall BCU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BCU not working

2. Fix BCU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BCU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BCU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BCU may not be able to connect to the Internet when running in the background.