Published by AU Dance Studio on Oct 23, 2024

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AU Dance Studio to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Sweet Dance Customer Insights

1. Plus, when I get a good combo, guess what my finger doesn't get censored when I am pressing the buttons.It's a great game! I wouldn't exactly say it runs smoothly because most of the time if I go to elf city and especially Japan my game freezes on the loading screen when it hits 60%and then my game crashes.

2. And I'd also like to turn off info overhead, but it doesn't turn off ever.I absolutely LOVE this game! I've had it for almost a year, and ive made lots of progress in it, i even got to level 51.

3. In the short time I played it I had issues with the game glitching/freezing in loading screens.

4. There hasn't been major updates to the game but some things kind of changed.

5. Once I enter the game, it shows it's loading but once it loads everything doesn't work correctly.

6. If you spend the money, you should get to keep it.I just installed this today and I'm glad I did! I've been into rhythm game ever since I learned how to use a computer.

7. But yeah other then those few things I really have no problem with the game!Alright, I love the game.

8. ☺Absolutely a game worth playing, and I've played many games.

9. A lot needs to be done for me to try this game again.As writing this review it discusses two things.

10. So I've been playing this game on and off from 2020 to now.

11. (FIND NEW IDEAS)Hello! I really love this game.

Steps to Troubleshoot & Fix Sweet Dance Issues

1. Fix Sweet Dance Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sweet Dance: Restarting the app will resolve most errors.
  2. Update the Sweet Dance App. Here is how:
    1. On Android goto PlayStore » Search for "Sweet Dance" » Open Sweet Dance » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sweet Dance » click "UPDATE".
  3. Clear Sweet Dance app cache: Clearing cached data will force your app to retrieve the latest data directly from Sweet Dance servers.
    1. On Android, goto Settings » Apps » Select "Sweet Dance" » click Storage » click "Clear Cache".
  4. Check Sweet Dance app permissions. If any of these permissions required to use your device's features are disenabled, Sweet Dance might not work.
  5. Uninstall and reinstall Sweet Dance. If nothing else has worked, completely uninstall Sweet Dance then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sweet Dance not working


2. Fix Sweet Dance Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sweet Dance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sweet Dance not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sweet Dance may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have an account called F.R.E.N.Z.Y and recently my account got taken away. This is how it happened- so I of course went to go on sweet dance but I was curious about the repair client thing in the corner and I accidentally tapped it which then refreshed my screen and my account was gone so please help me recover it and I’d appreciate if you’d help bring it back because I know this account is still up as I searched my user so please email me back if you can do so! Just so that you know this is my real account my bind account login was username: Infirmary password:135791113

    — by Vee 1 year ago

  • My account tylerx has been locked and I have no idea why? Why is my account locked?

    — by Erik 1 year ago

  • Hi, I recently got lucky slot redeem/Lament flute (EU/American servers) and I salvaged my clothes for rubies and it salvaged 4 lament flutes without showing in the magic wand ruby salvation, is it alright if I get my flutes back? 😭 I have screenshots/proof.

    — by Anqi 1 year ago

  • I lost my sweet dance account my account name is Vanessa18

    — by Mary 1 year ago

  • Hello, I had deleted an account because I didnt want it, but then realized it deleted all my other accounts too. Im hoping I can get my deleted account back. The username was Sakutaxmai and the password was Vale0621 or Vale0921 or Vale1209. PLEASE help me get it back. I spent so much money on that account. That account was on server sweetdance by the way. Thank you.

    — by Mel 1 year ago

  • Hello, I had deleted an account because I didnt want it, but then realized it deleted all my other accounts too. Im hoping I can get my deleted account back. The username was Sakutaxmai and the password was Vale0621 or Vale0921 or Vale1209. PLEASE help me get it back. I spent so much money on that account. That account was on server sweetdance by the way. Thank you.

    — by Mel 1 year ago

  • I had an account a few months ago and I tried to log back in, but got started at level 1. I spent a lot of money on the game and I would just like my old account back

    — by Ivy 1 year ago

  • My account was deleted by cheater friend of mine😭I did ask help so many times😭but I didn't get back my account yet , please help me to get my account back , that person was delete my account , even I do remember my account password and settings too , but I can't get on in my account, Bec it's showing your account is not anymore 😭please help me to get my account back , I have no friends in real life , that's why I'm always spend time in sweet dance , but my account gone like 5 months ago , I'm missing my account and sweet dance 😭😭😭please help me to get my account back 😭

    — by yutta itsuka 1 year ago

  • Hi, I recently came back to sweet dance but i completely forgot my password for my inventory. So now I'm unable to destroy anything in my bag, please help..

    — by Kai 1 year ago

  • Are there ways to recover my sweet dance user back? I'm having difficulty issues saying that the user doesn't exist. I even made a quick account to search for my character and can't be found.

    — by MaivYias 1 year ago

  • Hello someone steal my Sweet Dance account I was trying to change my password someone already bind it with theirs the Username is oreogabi I promise I didn't give my information to them somehow someone else did.

    — by Artavia Bailey 1 year ago

  • Hello! I really need help…You see I uninstalled SD for awhile and then got it back, I played it go of before I uninstalled it. Now I go to my parents house and it won’t work. I cannot play it! It will load and load and when it gets done loading, I press on the dancing room, but it says I need to be a certain lvl when I’m passed that lvl. Nothing will load either. My grandparents have Century Link and my parents have Hugh’s Net. I called Hugh’s Net, the internet does fine…they say it’s the game…and it only does it on my parents internet…please help me! I beg! Thank you! It’s a really good game!

    — by Gracie Tate 1 year ago

  • I forgot my user and pw but i remember the name "Skyler<3” + i quit for awhile and i dont remember the info

    — by Anniyah 1 year ago

  • How do i change my password to destroy things on sweet dance

    — by Mira 1 year ago

  • I just need help recovering my Pass code to my bag because I forgot it

    — by Aliza 1 year ago

  • How do i change my password to destroy things but I already forgot the old password

    — by Amirah 1 year ago

  • Please help me, I don't know what happened but my account got lost??? It says username doesn't exist but it really was my username (MeatSteak) i spent alot of time on it so i hope you help me recover it

    — by Mystic 1 year ago

  • I'll just get right to it. My ID is 471045 , Level 48 and name is ȥҽɳ. I recently have deinstalled and installed sweet dance, and i have forgotten my username. It was something with Soyato but whenever i try to put it in, it says that the username does not exist. Do you think that you could maybe check on the registration? i will be waiting for an email. Thank you! - ȥҽɳ

    — by Zen 1 year ago

  • Forgot account and try to recover it but it said is not bound to my e-mail. I'm sure I bound it.

    — by Jesus 1 year ago

  • I can’t login. My only bind is facebook and I don’t have my facebook login.. my account username was in special characters, so I can’t login using Uniu or Guest because the game doesn’t let me use special characters..I also can’t sign in with apple either because I didn’t have it bonded onto the account..

    — by Cameron 1 year ago

  • Hello I'm a gringo server player and I don't remember my avatar password my name over there and the account and KITTYCute

    — by KITTYCute 1 year ago

  • I lost my account somewhere in January because I forgot my password when I sign out. I tried answering the bind questions but I also don't remember those. Please help me get my account back. The user for that acc is BTSLOVER when you sign in. The account should be name as Fr☆nk. Help me please.

    — by Arena 1 year ago

  • I have lost my account and spent a lot of money on gems and very eagerly need to talk to someone to help me get this back

    — by Aliza 1 year ago

  • I can't log into my account, it says I changed my password or username doesn't exist

    — by Fiona Heilon 1 year ago

  • I had an account that I had to type my email in for but I can no longer access that option of logging in

    — by Judy Hutto 1 year ago

  • Benim aslic0757@redacted maili facebook a bağlı bir hesabım hiç bir sebebi olmadan kilitlemişsiniz rica etsem tekrar açar mısınız hesabımın id 68447 adı ise kim yoora

    — by Asli Can 1 year ago

  • 400382 idli hesabım profil banı yedi. kaç aydır size bunu söylüyorum ama geri dönüş yapan yok. bu mailede geri dönüş yapılmaz ise sizi mahkemeye vereceğim. Sia nickli hesabımın profil banını kaldırmanızı talep ediyorum. Hesabıma çok fazla para yatırdım ve bunu görmezden gelip banladınız. haklı bir sebebiniz yok. lütfen artık beni görün ve banı kaldırın.

    — by Selin 1 year ago

  • I have a gift voucher and it said to contact you

    — by Caitly 1 year ago

  • i had a account i made a few years ago but i do not remember my password or the answers so the verification questions i know what they might be but because i was young idk how i spelt it i just want my account back.

    — by leah 1 year ago

  • My account will not log in and I forgot password and encryptions, I spent money on my account and I don't just want to start over.

    — by Syl 1 year ago

  • i had a account i made a few years ago but i do not remember my password or the answers so the verification questions i know what they might be but because i was young idk how i spelt it i just want my account back.

    — by leah 1 year ago

  • I don't know my destroy code in game, is there a way I can get that? Thanks!

    — by Camryn 1 year ago

  • So I lost my accounts info I remember the password but not the username and I have no idea how I could recover the username

    — by Caleb 1 year ago

  • Hello I have this problem with you app. Every time I take a break from the game (like a month) and when I come back to play, my account is wiped and every progress I made, every money I’ve spent, all gone and I’m really upset about that because I spent so much time and effort and money in it just for it to all vanish in a month just because I took a little break. If there’s any way I can get it back please reach out to me. This has happened too many times and I think it’s time to do something about it because I can’t keep wasting my money and time for it all to go down the drain.

    — by Zainab Mohammed 1 year ago

  • I had an account that seems to be deleted and I would love it back!

    — by Robin 1 year ago

  • I just logged into my account and then I got disconnected and I tried logging back in and it’s now saying that my user name can’t be found

    — by Shyann miller 1 year ago

  • I just logged into my account and then I got disconnected and I tried logging back in and it’s now saying that my user name can’t be found

    — by Shyann miller 1 year ago

  • Hi, I forgot my password and my bind questions pls help id: 1246872 user: Yuiopp . Name in the game:—Ivy—
    I really want my account back .

    — by Connie 1 year ago

  • Hi, I login in to my sweet dance account like usual but my whole avatar and stuff was wiped the account is still here but I had to start a new account, I want my old account back. User: Yuiopp also my pw I set was wrong.

    — by Connie 1 year ago

  • Can you help me get account back, please. Id: 1201458 & 1193852

    — by Trinh Dinh 1 year ago

  • 400382 ID'li hesabımda profil resmi koyma ve resim koyma banı yedim. yaklaşık 2 aydır düzelmedi artık lütfen banı kaldırın onca para yatırdım böyle devam ederse oyunu bırakacağım. yanlış bir resim de koymadım lütfen sorunu çözün

    — by Selin 1 year ago

  • Me tocó un ticket de "vale de regalo No.3" en su descripción dice "por favor contacta al servicio al cliente para cambiar por un accesorio permanente" me gustaría una ayuda con eso. Muchas gracias

    — by Anderson Jair 1 year ago

  • I want my sweet dance account back but when I try login in , it makes me restart all over again from the beginning, I contacted a Facebook service and they have my account but no help I have proof of everything

    — by Esmeralda 1 year ago

  • Please this is really urgent I let my sibling play on my account my account name was gabby (with a heart at the end) when i came back to my phone I couldn’t log back in i think my account was deleted. Please help me get my account back i love this game and spent many years a building my account. Please help me.

    — by Gabby M 1 year ago

  • Please this is really urgent I let my sibling play on my account my account name was gabby (with a heart at the end) when i came back to my phone I couldn’t log back in i think my account was deleted. Please help me get my account back i love this game and spent many years a building my account. Please help me.

    — by Gabby M 1 year ago

  • Please this is really urgent I let my sibling play on my account my account name was gabby (with a heart at the end) when i came back to my phone I couldn’t log back in i think my account was deleted. Please help me get my account back i love this game and spent many years a building my account. Please help me.

    — by Gabby M 1 year ago

  • Hello sweet dance team,
    I wanna change my bind but I'm not able to change it it's says u can unbind one time per year but i wanna change it right now because someone got accessed to my account he said he will delete my all mounts from my account so I'm requesting u please give me permission to change my account
    thank you
    IGN-ᎠᎬᏙᏆᏞ
    I'd -1339139

    — by Akash 1 year ago

  • please delete my account

    — by Zeynep 1 year ago

  • hello, I've put a password to my sweet dance destroying password on bag and I can't remember. I would like to remember it so please tell me.

    — by Lyan Force 1 year ago

  • It's been a little bit since this happened but I can't get my SD account back. I go to "add friend" and searched up the ID in the sweet dance server, and the account pops up. It's not deleted, it's just sitting there. I linked my SD account to Facebook and when I went to use it to sign in, it gave me a whole new account with the other one still being there. I then tried logging in with the user and password and it won't work because my username is in font. Is there anyway to reset my password or get help logging into that account? I have the SD account number and everything

    — by Rashel Mullen 1 year ago

  • I either cannot figure out my username or all my progress has been deleted. Is there any way for me to figure this out because I spent money on this game and can no longer access my items.

    — by Camryn 1 year ago

  • I forgot my password and change password questions please contact me asap

    — by Brook 1 year ago

  • My account has been deleted please help!


    My account says that it’s non existent when I try to login but it still exists when I look it up!! user id: 1469166

    — by Snizhana 1 year ago

  • 𝘼𝙨 𝙮𝙤𝙪 𝙘𝙖𝙣 𝙨𝙚𝙚 𝙩𝙝𝙞𝙨 𝙞𝙨 𝙢𝙮 3𝙧𝙙 𝙩𝙞𝙢𝙚 𝙨𝙚𝙣𝙙𝙞𝙣𝙜 𝙩𝙝𝙞𝙨 𝙖𝙣𝙙 𝙄 𝙨𝙩𝙞𝙡𝙡 𝙘𝙖𝙣𝙩 𝙜𝙚𝙩 𝙢𝙮 𝙖𝙘𝙘𝙤𝙪𝙣𝙩 𝙗𝙖𝙘𝙠 𝙄 𝙩𝙧𝙮 𝙩𝙤 𝙨𝙬𝙞𝙩𝙘𝙝 𝙖𝙘𝙘𝙤𝙪𝙣𝙩 𝙗𝙪𝙩 𝙣𝙤𝙩𝙝𝙞𝙣𝙜 𝙄 𝙨𝙚𝙚 𝙢𝙮 𝙖𝙘𝙘𝙤𝙪𝙣𝙩 𝙩𝙝𝙚𝙧𝙚 𝙞𝙩'𝙨 ~ 𝙢𝙞𝙠𝙚𝙮~

    — by Areli 1 year ago

  • My account was wiped, made me restart my level and lost everything. I was a high level and spent large amount.

    — by Joude 1 year ago

  • Hi , i was playing in sweet dance server , and i forgotten my bag pass to destroy item , can it fixed? I have a lot of double items and it makes my bag too many items, I want to destroy it so I can buy food for my child, I hope this message is replied, thank you

    — by Khachan 1 year ago

  • I have deleted my previous Facebook account and now my account is lost and I forgot my username

    — by Daiana 1 year ago

  • hi, can you guys help me? I forgot the password for deleting items in the bag, I don't remember it

    Sorry if my grammar is bad.
    Hope you guys can help me

    — by Khachan 1 year ago

  • I've been playing SweetDance for over a year now. I recently took a break for a few months to sort some things out and some of it ended up taking more time than I'd hoped. By the time I'd gotten back, my account had somehow been deleted. My acccount name "Hattiee" was marked as nonexistent, and even though I'd connected my Fb page and other connections, it's like the account was deleted. After logging in- and being prompted to make a new account- I looked up my player profile and it still existed! Is there any way I can get that account back after playing for so long, I'd hope so.

    — by Koji 1 year ago

  • I used to play this game and i had an old account but i vant retrieve it cause of the encryption? Please help me retrieve it

    — by Myshtii 1 year ago

  • I need help, my account is saying the user doesn't exist. The user is |Veronica| the account ID is: 20192378, lvl 43, vip lvl 1, nickname: Vero, I remember all my security questions and answers. It just wont let me login saying this user doesn't exist.

    — by Deja 1 year ago

  • My non vip sd en account with id 1062845 was hacked even though it was unbind and I never shared the password and now i can't reach it as it is binded by the hacker

    — by Shivangi 1 year ago

  • Is there a way I can un-bind my account from my Apple ID? I want to log in with a different device but it does not have my Apple ID

    — by Kaylah 1 year ago

  • Is there a way I can un-bind my account from my Apple ID? I want to log in with a different device but it does not have my Apple ID

    — by Kaylah 1 year ago

  • Is there a way I can un-bind my account from my Apple ID? I want to log in with a different device but it does not have my Apple ID

    — by Kaylah 1 year ago

  • Is there a way I can un-bind my account from my Apple ID? I want to log in with a different device but it does not have my Apple ID

    — by Kaylah 1 year ago

  • I asking for delete account, with a confirmation of successful account, that i can proof is definitely erase data when i try to re enter, the data is: ID20125741 Nickname: LIoyd93

    — by LIoyd93 1 year ago

  • Tem mais de 2 pessoas entrando na conta

    — by Suamae70 1 year ago

  • I had a Sweet dance account named •Drk• under my Facebook and when I signed in it wasn't there' so I'm pretty sure I lost my account and was wondering if it was a way to get it back

    — by Jamie Traymond Small 1 year ago

  • Hola, tengo un problema al ingresa al vestidor o a mi perfil en el juego.La pantalla se congela y queda cargando, lo qué hace qué tenga que salirme de la aplicación y no me deja vestirme ni ver mi ropa, esto no pasaba antes y desde qué volví a instalar la aplicación pasa esto.Porfavor ayudenme ya repare el cliente pero sigue igual o hasta peor.
    Hello, I have a problem when entering the dressing room or my profile in the game. The screen freezes and loads, which means that I have to exit the application and it does not let me get dressed or see my clothes, this did not happen before and since Why did I reinstall the application This happens. Please help me and I repaired the client but it continues the same or even worse.

    Olá, estou com um problema ao entrar no camarim ou no meu perfil no jogo. A tela congela e carrega, o que significa que tenho que sair do aplicativo e não deixa eu me vestir ou ver minhas roupas, isso não aconteceu antes e depois Por que eu reinstalei o aplicativo Isso acontece. Por favor me ajude e eu consertei o cliente, mas continua igual ou pior.

    — by Mistishi 1 year ago

  • hey, i forgot my account's password. i dont know what can i do. i need your help. my accounts name is mertayr (sweetdance-tur) please help me.

    — by mert 1 year ago

  • Hello please help me get my acc back , i accidentally deleted it .. my name is Bimuleț and my I'd: 3196442 . Please help me ..get my acc back

    — by Aniela 1 year ago

  • Hello , i accidentally deleted my acc on sweet dance en ... and I don't know what to do and how to get it back , my name was Bimulet .. I don't rlly remember because this happened weeks ago.. please hellp my get my acc back.. please

    — by Aniela 1 year ago

  • I forgot my password to my account the username is Yumi_Moon I was level 82 or 83 and I would like my account back

    — by Ari 1 year ago

  • I forgot my password to my account the username is Yumi_Moon I was level 82 or 83 and I would like my account back

    — by Ari 1 year ago

  • I have forgotten my password to my bag to destroy items and clothing is there any possible way to fix that?? :( And thank you

    — by Deleted 1 year ago

  • I got a gift voucher No 3 and I was wondering if I could get the demon rose mount. My account is Ҝㄖ乙ㄩ爪乇 and my ID is 2497956

    — by Julie Hutton 1 year ago

  • My acct that was bound is now gone! I got a new phone and now getting into the acct it showed my info but when I tried to log on it had me start all over and wiped all my info now it says I'm lvl 1 and I've spent a fortune on the game if this doesn't get fixed im just done. My name is SnoWhite lvl 68 bound with Facebook jeda surprenant plz tell me what there can be done

    — by Jeda Surprenant 1 year ago

  • Hey. So I haven’t played sweet dance in two years and I’m trying to get back into my account. It’s Ҝㄖ乙ㄩ爪乇 is the name if we’re being logical about it and the ID: 2497956. It’s a V3 account and the level is something in the 50’s. I’ve spent a lot of money on this game and I forgot my encryption responses. If you need proof of purchases I can email the proof of purchase. I contacted through Facebook but I never get a response properly and I’ve given them what they asked for and it hasnt been enough

    — by Julie Hutton 1 year ago

  • I accidentally removed my account I didn’t know it would remove my actual account I had it under a different state I guess and I logged in on another state I removed thinking it wasn’t all other accounts but it removed them all without any warning can someone please help.

    — by Savannah erwin 1 year ago

  • My account has been completely restarted I would like my avatar and everything else back. My user was called -Luna-

    — by Luna 1 year ago

  • My friend accidentally deleted my account and I spend a lot of money of it and I am lvl 125 please help me I want my account please

    — by Baneen Alkaabi 1 year ago

  • Não consigo recuperar minha senha

    — by Yatogami 1 year ago

  • need customer support need to reedem my voucher for pair off wings

    — by Sergio 1 year ago

  • 12345

    — by "Kazuya_kun" 1 year ago

  • its not letting me log into my account it says user name doesnt exist but it does

    — by nofk 1 year ago

  • I cant log back into my account. Its my fault i forgot the password. Is there any way you can get it back?

    — by Caitly 1 year ago

  • I have an old account named RandoMango or MangoWango (It was level 50) as the username I did forget the password but I really want to get back into that account so could u pls reset the password somehow I really need that account back

    — by Georgina 1 year ago

  • It's NOT WORKING TO GET MY ACCOUNT AND I TRY TO LOG IN AND I KNOW THEY HAVE IT BECAUSE IT SAID THREE PARTY TWICE WHICE MEANS MY ACCOUNT IS STILL THERE IS THE ONE I BEEN WORKING HARD TO GET TO LEVEL 50.
    USER:~ᴍɪᴋᴇʏ~

    — by Areli 1 year ago

  • I try to switch account and go back to my account and now it won't let me go back
    My user is : ~ ᴍɪᴋᴇʏ~

    — by Areli 1 year ago

  • Hi so I need help getting back into an old account, I was logged out and now I can not put my password in. Please help me get it back

    — by Sherrecca White 1 year ago

  • I forgot my destroy password

    — by Sharon 1 year ago

  • I want to retrieve my acc on Sd here is my id 20119087 I want my acc back I hope u can help me plsss 🥺😔 I know it's my faults by forgotten the pass cause of. My study bacause of fucusing in exam I don't remember the password 😔🥺plsss can u help me gm

    — by Cia ferrer 1 year ago

  • I had a VIP 9 account on sweet dance. I'm one of the older players that have been playing. I decided to uninstall Sweet Dance. I recently re-downloaded the app and typed my exact User and password. It says "user does not exist"? Why can't I access it?

    — by Cassandra 1 year ago

  • I forgot my log in for my sweet dance account and I do not want to start all the way over

    — by Raven Whitaker 1 year ago

  • Heyy so uhm my problem is updated sweetdance like we had to today and when I open it it just leaves me at the waiting screen,I don't even see repair client option...it's stuck like that and I tried reinstalling many times but won't work,I miss my husband on SD and my friends so pls help :(

    — by Kelly-Ann 1 year ago

  • why do you have to delete my account? it's very hard to level up and have items. I hope you can restore my account. I hope you can restore it.

    — by Hira 1 year ago

  • I lost the items in my account, I hope you can return them thats all thank you

    — by Hira 1 year ago

  • Me estafaron en el juego me quitaron mi cuenta y le cambiaron la vinculación de la cuenta su nombre es dani el ID es 1322323 y es una cuenta vip5 de sweet dance latina me gustaría que me ayudara porfavor a recuperarla oh borrarla se lo suplico.

    — by daniela fernanda 1 year ago

  • Hello, I have an account but it is linked to facebook, but I unlinked it because facebook is not mine, I still have the account, but how do I link my email?

    — by Sofia 2 years ago