Published by AU Dance Studio on Oct 23, 2024

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Sweet Dance Customer Insights

1. Plus, when I get a good combo, guess what my finger doesn't get censored when I am pressing the buttons.It's a great game! I wouldn't exactly say it runs smoothly because most of the time if I go to elf city and especially Japan my game freezes on the loading screen when it hits 60%and then my game crashes.

2. And I'd also like to turn off info overhead, but it doesn't turn off ever.I absolutely LOVE this game! I've had it for almost a year, and ive made lots of progress in it, i even got to level 51.

3. In the short time I played it I had issues with the game glitching/freezing in loading screens.

4. There hasn't been major updates to the game but some things kind of changed.

5. Once I enter the game, it shows it's loading but once it loads everything doesn't work correctly.

6. If you spend the money, you should get to keep it.I just installed this today and I'm glad I did! I've been into rhythm game ever since I learned how to use a computer.

7. But yeah other then those few things I really have no problem with the game!Alright, I love the game.

8. ☺Absolutely a game worth playing, and I've played many games.

9. A lot needs to be done for me to try this game again.As writing this review it discusses two things.

10. So I've been playing this game on and off from 2020 to now.

11. (FIND NEW IDEAS)Hello! I really love this game.

Steps to Troubleshoot & Fix Sweet Dance Issues

1. Fix Sweet Dance Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sweet Dance: Restarting the app will resolve most errors.
  2. Update the Sweet Dance App. Here is how:
    1. On Android goto PlayStore » Search for "Sweet Dance" » Open Sweet Dance » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sweet Dance » click "UPDATE".
  3. Clear Sweet Dance app cache: Clearing cached data will force your app to retrieve the latest data directly from Sweet Dance servers.
    1. On Android, goto Settings » Apps » Select "Sweet Dance" » click Storage » click "Clear Cache".
  4. Check Sweet Dance app permissions. If any of these permissions required to use your device's features are disenabled, Sweet Dance might not work.
  5. Uninstall and reinstall Sweet Dance. If nothing else has worked, completely uninstall Sweet Dance then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sweet Dance not working


2. Fix Sweet Dance Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sweet Dance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sweet Dance not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sweet Dance may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Why can’t i log onto my account??

    — by Rose 2 years ago

  • I had a account and I logged in and it completely deleted everything I worked for so I deleted the account thinking it wasn’t mine and then now I see it was just a sever change which is completely not fair cause it was my first time logging in since 2 years I would like for you guys to recover my account back and I did spend money on this app it’s completely not fair that they didn’t warn the players first

    — by Lia 2 years ago

  • Ich habe ein account für sweet dance aber ich weis meine daten net mehr
    Habe name id und kauf beläge

    — by Jani Ayumi 2 years ago

  • Merhaba 2 yıl önce açtığım sweet dance en hesabını oyuna giriş yapmak istediğim de kullanıcı bulunamadı hatası veriyor bunun için benim hesabımı kurtamam için bağlantı göndermelisiniz hesabım e postası Aslic0757@redacted şifre aslic_18 lütfen yardım edin

    — by Asli Can 2 years ago

  • Hiii!! I would like to send a question. I have this extremely old account on Sweet Dance and I don't remember the exact password. I do have proof to prove THIS IS my account. I made this account when I was 13 but my phone broke and I wasn't able to retrieve my account. I then left the game. I have returned I would like to grab the account if I can. Thank you for your service!

    — by Annette Martinez 2 years ago

  • i made another character by accident in happydance and i wanted to delete it but my whole account is gone and my character on sweetdance which i bought things on. i logged in through apple id. Please can i get it back.

    — by klaudia 2 years ago

  • I forgot my password helo me please i want to back my account please help me😭😭

    — by Natasyah 2 years ago

  • My account is gone?i tried to log on and it reset everything all my progress.

    — by Adriana 2 years ago

  • Hello Sweet dance... I was playing on your both severs ( sweet dance server and happydance server) i decided to delete happydance server... When I deleted it ... I don't know how but my sweet dance server got deleted too and now i really want my old id back
    Is there anyway to get it back?

    — by Muskaan 2 years ago

  • Hello, I have still not received anything as to whether or not you can help me recover my account. My account is a VIP level 3 and I have many things that are no longer obtainable in the game that i really didn't want to lose. Sadly the game keeps saying that my username doesn't exist and i would like to know if there is any way I can recover the account with my player ID and password. Please let me know asap

    — by Aurianna 2 years ago

  • Hey there, having issues logging in, putting correct username sadly it's not logging me in ☹️

    — by Jayetae 2 years ago

  • My account was deleted and I’m not happy about it. I spent a lot of money on my account and I would like to have it returned, I never deleted it myself

    — by Lea 2 years ago

  • I cannot get into my account as I’ve forgotten my username. However I know my ID and “name” the ID is 693808 and name is Jade Grego. Thanks in advance

    — by Sara 2 years ago

  • Queria recuperar minha senha para poder trocar

    — by Carubaia1 2 years ago

  • Queria recuperar minha senha para poder trocar

    — by Carubaia1 2 years ago

  • I cant log into my sweet dance account its saying my user doesn't exist but when I log into another account and search the ID it shows up please help the account ID is 1371543

    — by Lucio Gallegos 2 years ago

  • Unmute me broooooo

    — by Idktbh 2 years ago

  • Hello, my account has been locked. Nickname BYAKUYA id 448449. I want to recover my account

    — by Byakuya 2 years ago

  • I can help account recovery

    — by Byakuya 2 years ago

  • Hello, I am having trouble recovering my accout and I forgot my account username. I thought I had it saved but it keeps saying that the username doesn't exist. I know that I didn't delete my accout and I do know my player ID and password, but other then that that's all I really have to recover my account. I'm honestly stuck and I'm loosing my mind trying to figure it out. If you could help me that would be greatly appreciated, thank you!

    — by Aurianna 2 years ago

  • sweet dance oyununda ir3mwxq hesabımın güvenlik sorularını unuttum bağlantıyı keserseniz çok sevinirim lütfen yardımcı olun

    — by Selin 2 years ago

  • I lost my apple id account, the email is the same as my apple id email. Please fix this, I had a lot on my account and put a lot of money and time into it.

    — by Luca 2 years ago

  • I forgot my password and can't log in to my account what should I do?

    — by 青葉 モカ 2 years ago

  • i have a main acc on the first server "sweet dance" i made an acc on the other server "happy dance" just to see if there was alot of people. after i got my answer i deleted the acc on the "happy dance" server and now my main acc is gone.

    Username: Vhelia
    Pasword:Vhe18241824
    Server: sweet dance

    — by vhelia 2 years ago

  • I lost my account can you help me it was Savvy0124 and it is bind

    — by Savannah 2 years ago

  • Hi, I have played this game for a year or so, but I had to quit due to quite an inconvenience. i had to quit because the App FORGOT my entire account. Can you please fix it?.. I also don’t think there’s a way to reset your Username or password without encryption.

    — by Sylvie Abraham 2 years ago

  • Whenever I'm trying to login ,in my account it saying , you account name doesn't exist , idk what I do now😭😭😭😭please help me to get it back😭😭😭😭please😭😭😭I have so many good friends on there , even I have no friends in real life , which is why I'm always play sweet dance game😭but now it's showing "my username doesn't exist" , please help me to get my account back😭😭😭😭😭

    — by yutta itsuka 2 years ago

  • My account lolxleah i accidentally deleted and now i want it back can u help me get it back

    — by Maliyah Hudson 2 years ago

  • I can’t log into my account, I remember I bonded it with Facebook and google but (Facebook isn’t working) I can’t log in and I forgot my surname it was something like xXKaitlynXx I was vip 4 and had a devil pet level 2 (forgot name) it’s been like a year since I’ve played but I want to come back so please help me

    — by Kaitlyn 2 years ago

  • I don’t know how to get b ak into my account I thin’ I was vip or 4 I remmebe that I had a devil pet level 2 and many more, but the main point is I forgot my password and username could you please help me all I remember is that I bonded my email to the account: Kaitlynbarone17@redacted

    — by Kaitlyn 2 years ago

  • When I go to my personal info and my dressing room I can’t see my avatar. And when I check my internet, it says its fine. I’ve tried with uninstalling the game and reinstalling it but it’s still loading slowly. Please fix this.

    Username: Bunnykookx

    — by Jaquana Jordan 2 years ago

  • When I go to my personal info and my dressing room I can’t see my avatar. And when I check my internet, it says its fine. I’ve tried with uninstalling the game and reinstalling it but it’s still loading slowly. Please fix this.

    Username: Bunnykookx

    — by Jaquana Jordan 2 years ago

  • I forgot my username but I remember my id which was 20135707 tho I do know my username was butter something

    — by Nicole 2 years ago

  • My account completely reset after signing again with facebook with alot of progress done on it

    — by Tracy 2 years ago

  • Hello, I am in need of help recovering my sweet dance account. I have been hacked, and I have forgotten my bind completely, which prevents me from getting it back.

    Account id: 1324589
    Username: STELLA1
    Before hack password: HateMayo
    Another previous password: RapmonSuga29

    If anything else is needed, please contact me in:
    vanillaliin@redacted

    I hope you can help, thank you.

    — by Vincent 2 years ago

  • The thing is I basically couldn’t log into my account because it keeps saying I was online so I accidentally clicked on the brand-new account that I just went off it when I went back and try logging in it’ll be to the new account. So I deleted the new account but. Now I can’t log into both accounts. I want my old account back pls the id is 2782669

    — by Ashley 2 years ago

  • Pls reply to my messages I need my account back immediately pls and l feel like u guys are not going to reply beacause so many people are saying there accounts have been deleted and I have no idea what to do

    — by Ashley 2 years ago

  • Pls I need my account back I did a lot of hard work the level was around 54-57 pls I need it back

    — by Ashley 2 years ago

  • Pls guys I need my account back

    — by Ashley 2 years ago

  • I need help please I lost my account
    The name was Emilyfire Id is 2782669 pls help me can u pls recover my account

    — by Ashley 2 years ago

  • I put in the correct data but it still says my username dosent exist whats going on?

    — by Seraphic Bishoujo 2 years ago

  • I deleted my account on accident.

    — by smithsee 2 years ago

  • I can not log back into my original account on sweet dance. I tried ro make a new one for my brother. He can search and find my original account,but I can not log in. I am making sure my information is correct and that I am on the right server. It is not letting me sign in. It says username doesn't exist. If he binded his account to my Facebook or other account, what happens to all of my rewards and money I spent on the game? Please get back to me so I can log into the game asap. Thank you!!

    — by Ren persac 2 years ago

  • I Received a gift voucher and I don't know how to use it

    — by Kerry Ann perry 2 years ago

  • I've been playing sweet dance for a few years and it logged me out and when I put I'm username in it's says my username doesn't exist I was almost on level 50. What do I do? My username is Meisa Onishi my crew number is 6768 please help me log back on that account

    — by Jessica Plante 2 years ago

  • My account has been locked, I put in a lot of effort please unlock my account
    wixen ID:88776
    I was playing on a Turkish server

    — by Sude 2 years ago

  • wixen ID:88776 my account is locked and I have made a deposit please unlock it
    I am on a turkish server

    — by Sude 2 years ago

  • I have tried to contact sweet dance multiple time, but have gotten no response. My account suddenly disappeared. I spent lots of money on my account, I want my account back! My character name is ( Blue )

    — by Bailey McDaniel 2 years ago

  • My account got scammed and when I click forgot password I forgot the answers to the question.user is shannon123

    — by Shannon 2 years ago

  • I accidentally deleted my account can I get it back

    User: Vivian12

    Pass: 15029347

    — by Semina 2 years ago

  • I have my friend didnt remember he bind account password in sweet dance and she want me to help her. Her name account is ♥️Alicia♥️ and her id is 1599028. She just speak french and if you can help her, contact her please. And if its not possible, explain me how to find it or create a new password or use facebook to bind her account on it please. Thank you!

    — by Jocelyn Goulet 2 years ago

  • With the recent update I haven’t been able to log into my account it’s saying that the username doesn’t exist even tho I went onto a guest account and it was coming up so it isn’t deleted and my friends/lover and still see me . Please help me my username is Lqlisxm and the id is 20087873 on the happydance server . Please help me I spent money on my account and I’ve just got to level 50 I really don’t want to restart . It’s Been a week and it’s killing me not being able to get onto my account please help me !

    — by Lisa 2 years ago

  • It says I'm online with my account but I'm not and I can't get into account

    — by Imogen 2 years ago

  • My account appears to have been reset. My account that I spent a lot of money on had been deleted and when i logged in, everything was gone and it was forcing me to make a new account.

    — by Moshee 2 years ago

  • Hello, I had an account with the name Uhm739927, but then I got hacked, and idk what the hacker has done to my account but I no longer have access to it, and I don't remember my inputs for the forgot password thing, so is there any other way I can retrieve it? Thank you.

    — by Estefania Ramos 2 years ago

  • I keep getting muted every time I send a chat even if I just send 1 letter or a full stop and it mutes me for longer and longer every time, what do I do? My user is AI404Athena btw idk if I should have put that in or not

    — by Kaia 2 years ago

  • I have a problem!! I made an account days ago then made other account so I can switch between the two. I've been playing on the new account for a about 1 or 2 days then when I try to log into the old account it took to th "choose your character" screen, so I chose the one I had chosen before and it made me a whole new player! I was on level 12 now I am on level 1. My stuff is gone! :(

    — by Joo 2 years ago

  • I forgot both my password and my account name my id is 20109602 I’ve made a lot of good things here so I kinda want my account back

    — by Tmntleo 2 years ago

  • Hallo ich habe mein zerlegen Passwort vergessen bitte hilft mir

    — by Sujoud 2 years ago

  • I am a Blockmango Player and My Account Hack cuz i give a player my password of my account for grind and after 1 day he hack my account and change my security questions and my email and password

    I was Nervous
    So i am here to say you

    Proff that's my account

    Account id- 3127130096
    Username- mattsunruc
    Last played game- Bedwars
    Account Name- 1Question
    1 Friend Name- 087777788 and his id- 618121054
    And my account leeeching rate 19.1
    And my last time password was- GUPTA1Shubham
    And security questions was- 1.no. vinay
    2.no dev

    And my email was- sdas002129@gmail com

    Or if you want any information ℹ️
    Contact me on

    sdas002129@redacted

    I hope my account will back 😭

    — by Vinay 2 years ago

  • my user name is chiakisgirl but i forgot my password and its not letting me put my email it says im bound to encryption i need help what should i do

    — by Ishrat 2 years ago

  • With the recent update I haven’t been able to log into my account it’s saying that the username doesn’t exist even tho I went onto a guest account and it was coming up so it isn’t deleted and my friends/lover and still see me . Please help me my username is Lqlisxm and the id is 20087873 on the happydance server . Please help me I spent money on my account and I’ve just got to level 50 I really don’t want to restart .

    — by Lisa 2 years ago

  • With the recent update I’ve been trying to log into my account but it’s saying the username doesn’t exist I’ve tried everything I want my account back ! The username is Lqlisxm and My id is 20087873. My friends can still will my account but yet I’m not able to log in myself please help me!

    — by Lisa 2 years ago

  • i recently installed sweet dance after a while of not playing (around a month or two). when i logged back into my account, my progress as reset. I am back on level 1 and lost all my items. Ive spent money on the game and im very upset that this has happened. i don’t know why this has happened, all the other times i reinstalled the app my progress was saved.

    — by cindy shi 2 years ago

  • It won’t let me log in to my long existing account even though I am connecting to the same server

    — by Raven 2 years ago

  • Can you help me recover my account
    I don't remember what I set my encryption to
    And I have a high level account I've waited a bit to see if I could get it back myself through out the past few months but I haven't been able to do please if you can e mail me a way to recover it without an encryption my accounts name is Lucifer last I remember it was level 48 or around there

    — by Lucifer 2 years ago

  • i have an account on sweetdance and would like to start playing the game again, but i cant log in cause i forgot my username. I ended uo finding my user id but when i search it up on another sweetdance acc no users pop up. I tried searching my user id on both servers and nothing came up. my user id is 1064627, please let me know what i can do to get my account back. Thank You.

    — by Jojo Tavella 2 years ago

  • my account "Liyah" has been removed, i tried moving to the sweetdance instead of happydance server and its nowhere to be found

    — by Aaliyah McGrath 2 years ago

  • Hi I would like to make an complaint about a user named .jinxx. Her ID is 3484459 she also has multiple accounts that is manipulative and bullying starting drama with other players her alt ID are 3636664 the name to that acc is =DJ= she also has another alt named LøøNA ID 3923168 she's in multiple relationships and she's also in a relationship with me and lied multiple times.

    — by Kurusu 2 years ago

  • hello, i really need your help. I forgot my account password, please help me recover my password, this account is very important to me and I have invested a lot of time and effort into it. I did not answer three questions, please help me recover my password.
    Login/ Account : Alex111@
    ID : 3647376
    Lv 72
    Nickname : Rin

    — by Rin 2 years ago

  • I went to log into my account one day and it made me make a whole new character even though It was on the same account. I have to on start all over again. Is there anyway I could get everything I’ve lost from my interns to my progress back.

    — by Sol 2 years ago

  • Hello, I sent a message about deleting my 'happydance' server account. This is really urgent, please help, is there any way to recover my 'sweetdance' server account.

    — by Raphael 2 years ago

  • Hello, I have been playing sweet dance for a while and I just discovered the new server. I made an account there but wanted to delete it so I tapped on delete on the 'happydance' server but I didn't expect it to delete the one in 'sweetdance' server too. Please help if there is a way to recover it?

    — by Raphael 2 years ago

  • I deleted my account I remember my bind acc Its Ashleysan my game username is ~Izumi~ ID2002763 and my brothers one is ~Aiko-Kun~ Id3915733

    — by Aiko 2 years ago

  • I deleted my account I remember my bind acc Its Ashleysan my game username is ~Izumi~ ID2002763 and my brothers one is ~Aikio-Kun~ Id3915733

    — by Aiko 2 years ago

  • I accidentally deleted my sweet dance account thinking i made a new one but i was actually on a different server. Please let me have my account back as Ive had it for maybe 2 years now. The account name was ~Izumi~ Id:20082763
    And my I deleted my second account too it was on the same bind acc my second Name is ~Aiko-Kun~ ID: 3915733

    — by Bilisa Baral 2 years ago

  • Hello sweet dance my sister deleted her account accidentally she said her username is ~Izumi~ but she doesn't remember her ID but I think I know her ID20033458 Hope fully you will find it shes really stressed

    — by Bilisa Baral 2 years ago

  • I went to log into my account one day and it made me make a whole new account. So I guess my account got deleted or something. I also have another account that also got deleted as well

    — by Marissa 2 years ago

  • I have a new phone and I forgot my username bc it was written in fonts please help me.

    — by Xen 2 years ago

  • I forgot my password and can’t reset my SweetDance password as I forgot the binge

    — by Rihanne higham 2 years ago

  • Since the last update where you can change to happydance it has logged me out my account and now I have no way to log back into it the user was Blue?_?

    — by Blue 2 years ago

  • Cannot log in to my account my user is ડꫝeꪀji# If you see this message get my account back please.

    — by Dot Com 2 years ago

  • my sweet dance isn't working when it gets to 100% it freezes please help

    — by Mimi 2 years ago

  • Forgot username.(Cant login back to SD)

    — by Dot Com 2 years ago

  • Help me i forgot my security account, and i forgot password too,

    — by Agung 2 years ago

  • Please help I really need old account back. I have so much items in there that I worked hard to get and it can’t be obtained in game anymore. Please help me!

    — by Treena 2 years ago

  • I logged into my sweet dance account and it has restarted everything. I have spent money on this game and I want my account back.

    — by Allydee25 2 years ago

  • I still have my account when I log in but my character’s possessions are gone. The clothes, my gems, etc.

    — by Danna 2 years ago

  • I'm trying to login into my account with my Facebook but it keeps on saying already online unable reportedly

    — by Jefferson Cruz 2 years ago

  • I forgot my password and bind so I can’t change it.

    — by Maddie Moore 2 years ago

  • Hi! I don't have a complaint but a request for help. It's been years since I've logged into my sweet dance accounts and I wanted to log in again, but I don't remember the password and security issues that can be added to the account, is there any way for me to be able to play on my accounts again? the accounts are saved on my phone as soon as I open the app, but I don't remember the password or the rest, if you can help me I'd appreciate it

    — by aninha 2 years ago

  • I lost my old phone that had the sweet dance game on it I was wondering if there is a way to get that account back.

    — by Jamie Small 2 years ago

  • I accidentally deleted my account can you help me

    — by Someone 2 years ago

  • Hello, I've been playing your game for over 3 years now but I have an issue. I just tried logging back into my accounts and it fully restarted the game. Please do something about that. I've spent so much money on that game. I need my accounts back.

    — by Donnie 2 years ago

  • Hello sweet dance, I saw a very inappropriate account which includes lewd things in their pictures or album while there is also inappropriate crews like their crew picture and crew names, I would like you to fix this immediately because some users are children and they could see this things.

    — by Summer 2 years ago

  • Hi i got Gift voucher no. 2 my ID isa 1029410

    — by Christalynjoy 2 years ago

  • I stopped playing sweet dance for a good while and after I decided to get back to it I couldn't log in anymore. When I created a different account to see if mine is still there I found it and everything seemed fine. Problem is I don't know If I still have an e-mail or anything on that account and I have tried evey password I had and still couldn't log in. I don't know If you can help me with this problem. The User is just "Yamato"

    — by Yamato 2 years ago

  • I just tried logging back into my account ONCE AGAIN and it said I deleted it!!!! I would NEVER delete my account so I am so mad right now about this!!!! GIVE ME BACK MY ACCOUNT OR MY MONEY!!!!!

    — by Nex 2 years ago

  • I am trying to log into my account that I've spent a lot of money on and it is saying my username / account doesn't exist. Why?!

    — by Emi 2 years ago

  • Ich habe ein Geschenk Gutschein Nr 1 bekommen möchte den gerne gegen das Motorrad aus dem Ei wunderschöne Stunde eintauschen hab zwar über die app schon geschrieben aber da kam nichts von euch bitte um schnelle antwort

    — by Mitsuko 2 years ago