Contact myAI Customer Service

Why should I report an Issue with myAI?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of C2 Development, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Lastly for the life of me I cant seem to find anything about clouds or storm mode.The app designers need to test this out on new users much more thoroughly for ease of use.

2. The graphics need updated, and the scheduling system could be easier to set varying intensities throughout the photo period to mimic brief periods of cloud cover and such.

3. Instead of or in addition to sliders, there should be a way to just type in a time or color intensity percentage number.

4. It would have been better if we're allowed to manually input the exact numerical settings that we want instead of relying on sliders.

5. Trying to set it to the exact number you want takes sheer luck.

6. Both lamps cannot be put on the same schedule, one is on wifi while the other one is on Bluetooth only, and the new one can only be configured in the app and not via my computer.

7. With the light failures and connectivity issues I lost more in plants than the lights cost.

8. Wouldn't recommend.#1: Adjusting the intensities on the sliding scale is terribly difficult and almost never exactly where you want it to be.

9. First off by pure luck I figured out you must have your location on to detect lights.

10. It is not intuitive but once you figure it out after an hour playing with it I got it to work on my Prime freshwater light.

11. #2: Adjusting times is even MORE difficult than the color intensity slider.

1. Fix myAI Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myAI: Restarting the app will resolve most errors.
2. Update the myAI App. Here is how:
   1. On Android goto PlayStore » Search for "myAI" » Open myAI » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myAI » click "UPDATE".
3. Clear myAI app cache: Clearing cached data will force your app to retrieve the latest data directly from myAI servers.
   1. On Android, goto Settings » Apps » Select "myAI" » click Storage » click "Clear Cache".
4. Check myAI app permissions. If any of these permissions required to use your device's features are disenabled, myAI might not work.
5. Uninstall and reinstall myAI. If nothing else has worked, completely uninstall myAI then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myAI not working

2. Fix myAI Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myAI be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myAI not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myAI may not be able to connect to the Internet when running in the background.