Contact eBeam note ( Customer Service

Why should I report an Issue with eBeam note (for Smartpen)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Luidia Global Co., Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Kindly resolve.I have an equil smart pen 2.I have equil note app for this.But now there is no more app for equil smart pen 2.Also no equil note app for windows as well.Can we use ebeam note for equil smart pen 2.I tried but not working.Kindly let me know which software is available for equil smart pen 2 now.No handwriting recognition.A few things are non-intuitive: how DO you edit your notes in the app? Zooming in seems to allow only panning.

2. It's still a really great start - the hardware is more or less easy to use and extremely accurate.You need to track my location and have permission to make phone calls for me to even open this app? That's ridiculous.I'm still so confused about how to get documents from the app to email, print, etc.

3. Other things are inconvenient: I dislike having to go into the settings every time I need to change the page size.

4. I have invested a very good tool which had a good app named equil.

5. It would be handy to zoom in and edit, or magnify part and edit, like Samsung Notes.

6. What is your plan to satisfy your user again?The app is not connecting in spite of successfully pairing with the device.

7. Now, I may have a bad sensor or something, but for whatever reason, the eBeam pen and app don't seem to capture anything that I write.

8. As a pen, it seems to work, but otherwise, it's useless.It does not work.

9. The device is working fine with the sketch app.

10. It simply doesn't work.

11. is because of the hamhanded way that Bluetooth is coded.

1. Fix eBeam note ( Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart eBeam note (: Restarting the app will resolve most errors.
2. Update the eBeam note ( App. Here is how:
   1. On Android goto PlayStore » Search for "eBeam note (" » Open eBeam note (for Smartpen) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eBeam note ( » click "UPDATE".
3. Clear eBeam note (for Smartpen) app cache: Clearing cached data will force your app to retrieve the latest data directly from eBeam note ( servers.
   1. On Android, goto Settings » Apps » Select "eBeam note (for Smartpen)" » click Storage » click "Clear Cache".
4. Check eBeam note ( app permissions. If any of these permissions required to use your device's features are disenabled, eBeam note ( might not work.
5. Uninstall and reinstall eBeam note (. If nothing else has worked, completely uninstall eBeam note ( then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing eBeam note ( not working

2. Fix eBeam note ( Server issues & Internet Connection

1. Check network connection: An unstable Internet will make eBeam note ( be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to eBeam note ( not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, eBeam note ( may not be able to connect to the Internet when running in the background.