Contact Reimburse Me Customer Service

Why should I report an Issue with Reimburse Me?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Alight Solutions, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Reimburse Me App goes where you go, whether to simply check your balance at work, submit your claim at the doctor’s office, or much more.

2. Save time by managing your reimbursement accounts with this app anywhere 24/7!

3. Note: The Reimburse Me app will work for you only if Your Spending Account administers your employer-sponsored accounts and you’re enrolled in the account.

1. Every time I input a claim (including pictures of the receipts) and uploaded it the app initially said that everything was fine and the claim was in the process of being processed, but then about 20 minutes later the status changed to say that I still needed to upload pictures.

2. When I used the app's feature to upload the pictures (again), once again the claim showed as being in the process of being processed for 20 minutes, and again reverted to saying I needed to upload pictures.

3. Just the app has internet connection issues.App will not load at all anymore! It worked fine just last month (As I submit for reimbursement monthly) and now I get error that app has a bug and to contact developer for a fix.

4. This problem is extremely frustrating.I was great while it lasted! I was able to login and see my balances for my HSA and dependent care, but then I started getting errors that I didn't have an internet connection.

5. Based on the status I see on the claims website I'm guessing what happened is that the picture files are too large, but since the app doesn't provide any readily apparent means to control the picture size there's no way for me to make the app function.

6. Had to resubmit using the web page interface after taking a picture with the phone's camera app.

7. Not true, cleared cache same thing, uninstall reinstalled, then got message my login or password is incorrect.

8. Called support, what are you calling about.. we didn't understand, jump through this hoop, jump through more, 10 things later finally get to rep... SORRY WE'RE CLOSED! :(It's a 50/50 shot that it will work.

9. Every single time I submit a reimbursement application through the app, it is denied due to the document being "illegible".

10. I've powered off the phone for 1 min, powered it back on, cleared app cache, cleared app data, uninstalled and reinstalled app.

11. Started happening after the last app update, On my Samsung Galaxy S23 Ultra: Android 13, One UI Version: 5.1, and Baseband Version: S918USQU1AWF3.

1. Fix Reimburse Me Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Reimburse Me: Restarting the app will resolve most errors.
2. Update the Reimburse Me App. Here is how:
   1. On Android goto PlayStore » Search for "Reimburse Me" » Open Reimburse Me » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Reimburse Me » click "UPDATE".
3. Clear Reimburse Me app cache: Clearing cached data will force your app to retrieve the latest data directly from Reimburse Me servers.
   1. On Android, goto Settings » Apps » Select "Reimburse Me" » click Storage » click "Clear Cache".
4. Check Reimburse Me app permissions. If any of these permissions required to use your device's features are disenabled, Reimburse Me might not work.
5. Uninstall and reinstall Reimburse Me. If nothing else has worked, completely uninstall Reimburse Me then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Reimburse Me not working

2. Fix Reimburse Me Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Reimburse Me be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Reimburse Me not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Reimburse Me may not be able to connect to the Internet when running in the background.