Contact Anlapus Customer Service

estoy intentando bajarme el manual de dvr en español y no lo consigo yo tengo instalado en mi comunidad un circuito de vigilancia anlaplus y no puedo hacer lo funcionar bien nunca podrian ayudarme por fabor gracias

Hello. We have digital video recorder but we don’t succeed To have push notification on our phone. I don’t know why. Coul you help us please

Forgot password multiple other issues.

Hey can you delete my account which is associated with the email antz1960@redacted

Hey can you delete my account which is associated with the email antz1960@redacted

Hi, I would like to delete my account, this account was created using the email: antz1960@redacted

i need a real person to call me at 417-429-8410 id really appreciate it

Hello I bought the anlapus CCTV and install it back my country Gambia. I couldn’t access it to my phone because the qrcode on my dvr wasn’t it reading on my phone. I came back to the UK and I have forgotten the password of my dvr and I was told that my house has an arm robbery attack yesterday, how can I reset the password without loosing the video footage

Hi dear I bought only recently dvr but I have forgot the user name and password so how can I sort it out please
My number. 07746987984

How can remove user name and password I have forgotten them

Bought 4 battery powered cameras, but now 1 of the battery won't recharge up, don't know where to buy another. Can you help please.

Hi. I have anlapus DVR. If the DVR reboots I am unable to check online the cameras. Is it possibile to set the DVR so is it reboots automatically it goes online again without setting the password again in the main menu?

Hi I can only connect to my security system when using my home Internet. It won't connect whilst using other peoples Internet or my mobile. Please can you help me with this.

Je vous prie de me cc ommuniquer le contact du fabricant Anlapus merci

I have been using Anlapus system for a while and am very pleased. I have an issue at present which I do not appear to be able to resolve. My cameras are working fine and I am able to view on my smart phone, however, for some reason when I set the system to 'notify me of any activity' nothing is showing on my smart phone, the live shots are still on but no notifications of any kind are shown, I have uninstalled APP several times on my smart phone and have re booted my Anlapus system. Can you please help. Thank you

Hi the app does don't download anymore it' says its not reccgnised in my region I have an iPhone 12 can you please Advise as it work before then just removed itself off my phone

I can't connect my system to my phone it's asking for a 20 digit code an it's not on my dvr anywhere.please can you assist me in anyways

Le dvr ne s'allume plus

I can not login to cameras

Reset password dvr anlapus

Good morning
Can u tell me why apple do not have ur app in the App Store

Updated iPhone is saying Anlapus app is no longer available. What should I do

Forgot my password to my H.265+ Anlapus dvr cameras

Admin password to anlapus h.265+ ?

Admin pasword ? To anlapus h.265+

My dvr is not working. It automatically shut down and now it is not working. On screen only appear anlapus logo.
Please call me 603467882.

Not a complaint. Inherited a older Anlapus H.264 DVR CCTV, model #AR08EG/10, Resolution: 8CH 960. Previous owner cannot remember the password so cannot log in. How can I log in? there is no QR code to scan.

I have the anlapus digital video recorder v2.d.91.a and I'm trying to connect to my wireless internet and it's not working says can't connect the network

I have the SKG08TV dark, I have lost ability to use the app and cannot log
Into screen to view recordings.

buenas tardes, he olvidado la contraseña que le puse a las camaras y he sufrido un robo y no tengo como acceder a nada de la camara

Hello,
I just perched one of your cameras and am having difficulty settings it up please if possible could you give me a call
Many thanks
Donna Griffiths

Bonjour,
Je n'arrive pas à consulter l'historique des événements. Ceci marque NETWORK ERROR. En revanche tous le reste fonctionne correctement. Pouvez vous s'il vous plaît m'aider. Cordialement

I can’t find the app on App Store! It doesn’t work for iPhone anymore ?

Can't access admin password

Bonjour,

Je ne comprend pas quel est le problème de cette caméra !!!!
Elle se déconnecte constamment de mon application Anlapus.
Et je ne parviens plus à me connecter, on me dit que le mot de passe est incorrecte.

Quel est le problème une fois encore? Que dois-je faire?

Bien à vous

Hi , device does not record more than four hours . when i bought it was recording properly but now it stopped .

Bonjour voici le souci je ne reçois plus les alertes en messages sur ma central anlapus

Bonjour j'ai un souci avec ma centrale caméra anlapus je ne reçois plus les alertes model H 265+ 1080p DVD

Hi it's not a complaint I just need a super password as I have forgotten my password

Bonjour jarrive pas toujours a telecharger application pour mon ordinateur de bureaux

Can't setup asking for password but have not set one up

Hi I can’t seem to share my app with anyone it keeps cutting out when I send.

Dvr reboots after two minutes also I installed a 1tb western didital hard drive that seemed as throw I could not format in order to record

I can’t connect to iPhone are download the app

I forgot the username and pasword from dvr

I can't access anything on my anlapus security camera system and also I don't know the password for the anlapus security camera system either.

I need halp

Directions are hard to view. I need to know about the input jacks

Hi, i cannot scroll through playback footage on the app on my phone and i urgently need to.
How can this be fixed?

I bought my anlapus system from a pawnshop and I don't have the password so how do I reset the system?

I recently purchased your 2 camera system and installed a hard drive and all seems to be working fine up until I want to connect my phone to view my system. I scan the qr code and it goes to 85 % time and time again and doesn't load. Please help.
Look forward to your reply
Many thanks
Darren

Can you call me im having trouble with my account

I forgot the password to login to look at my playbacks and settings help plz

gigli.maurizio.mg61@redacted

My cameras are going on to multi screen 1-4 for about 30 seconds then goes of

Good morning . My name is Anton, and I’m contacting you guys because I can not reset the password on my anlapus dvr. Since it was purchased from an auction, It seems like there was a previous password set.
I’ve tried the online instructions of how to reset it , however it doesn’t seem to work. All I get is the camera screen and any changes I try , is asking for Admin password.
I did open an account with Anlapus and through the app I was able to register the device on my name. There I see the DVR registered under my account and a red password next to it.
Is there a way I can reset or erase all the previous information and use my DVR?
Thanks

Hi can you help me my anlapus camera system used to work on my tv with hdmi alone but now i have a monitor it wont do anything at all wont connect to monitor and this is the second monitor iv tried tha ks

I have an Enterprise h265 Network video recorder I bought second hand put a password in it and it is wrong and I forgot it also so I need to reset the password where I can get in to my hard drive and all

Hello
We recently received a 4 camera wireless system from you, it worked perfectly for a couple of weeks until yesterday when the cameras froze. We contacted Amazon support who talked us through a reboot of the system, cameras and Internet connection but all that is displayed on the camera screens is "Network disconnected".
We would like to return our system fir a replacement, can you please advise.
Thank you

Bonjour monsieur madame j'ai une caméra surveillance je veux changer le mot de passe et je ne arrive pas merci de me répondre que je dois faire

Model M1 HO8T4
Serial No ASJ202109200715
Recently had a power cut, unit has not worked since power was restored. worked perfectly before
Screen just displays word Anlapus .

Not a complaint. Question, do you do a PIR camera for the Anlapus 1080P Home CCTV Security camera system?

Hallo,
Ich habe eine 4-in-1 Security Camera, TypeNr. C137FF4C gekauft, Die Kamera installiert, angeschlossen funktioniert. Ich benötige aber noch die Funktion "Mirror" wie in der Bedienungsanleitung beschrieben. Mit der Suche im Menu stellte ich fest, dass die Beschreibung nicht zum Inhalt der Kamera übereinstimmt und den Unterpunkt "Mirror habe ich auch nicht gefunden. Darauf habe ich mich an den Support von Anlapus ID10149533 mit Beschreibungen und Screenshots gewandt. Bis heute habe ich keine zufriedenstellende Antwort erhalten. Ich hoffe ich erhalte auf diesen Weg eine Antwort. Wo ist die Funktion "MIRROR" zu finden?
Mit freundlichen Grüßen
Hans-Jürgen Theileis

Cannot access settings asking for password

Don't know what password Is whe it's asked for on screen

ordered a 4 pack of your cameras a few months ago but I have no idea what I did with the qr code. How can I get another one?

I try to register and it won't let me register it say email alredy in system bu th the next step it says i need to register

My screen just shows the name, Anlapus and beeps then goes off. It just keeps doing that.

My system beeps every time I connect the power

When I plug in the power supply, an alarm goes off, even without any other connections.
Model number ZR08LS10