Published by Amazon Mobile LLC on Oct 27, 2023

Report an issue with Amazon Key.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Amazon Key?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Amazon Mobile LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Amazon Key

1. Securely monitor (live stream or clips) or control your garage from Key app. • Get Amazon packages safely delivered to your garage. • Opt-in or disable delivery features at any time. • Delivery real-time notifications before and after. • With an optional camera, watch video clips of who entered and exited your garage, live or recorded. • Open and close your garage door through Key app. 1.

2. Prime members in eligible areas, can select eligible orders for secure unattended delivery just inside your door. • Provide permanent or recurring access to your friends and family. • Watch video clips of who entered and existed your home, live or recorded. • Get Amazon packaged safely delivered to your home. • Opt-in or disable delivery features at any time. • Delivery real-time notifications before and after. 2.

3. Prime members in an eligible area can have packages securely delivered right inside your garage.

4. Monitor access history and control your garage door from Key app.

5. With Key app, control your door from anywhere, schedule free prime deliveries in your garage.

6. Determine your garage door opener’s compatibility at Amazon. com/KeyforGarage.

7. Enable and shop for eligible items to receive In-Garage delivery. 4.

8. Key is smart home system that works with your home and garage to bring you closer to what matters the most in life.

9. Securely share, monitor (live stream or clips) or block access to your home.

10. You may or may not need a Smart Garage Kit to enable Key for Garage. 3.

11. Add convenience, control and peace of mind to your life from anywhere, anytime with Amazon Key.

Amazon Key Customer Insights

1. Many pros, most notably not having to go out in inclement weather to pick up packages, drivers always wait until garage door is closed before leaving and about 75-80% of the time packages are left in correct location (I cannot get to Left side of my pickup if garage door is closed so requested a location via picture on the right).

2. There are some items that you order on Amazon that can't come with KEY delivery but they do tell you that when placing order.If you don't have a garage door that connects to your Wi-Fi, it's worth upgrading just to use Amazon Key delivery.

3. Not all packages are "key deliverable" which I don't understand.Nice to be able to see that my packages have successfully been delivered inside my garage using the Amazon Key Delivery Program.

4. If you have a wi-fi camera, link it to your Amazon Key account and it automatically records from the moment the door begins to open until it's closed.It does what it is supposed to do but too many notifications.

5. Notifications go off for general garage door events (when not for a Key delivery), UI feels dated and clunky, and very limited garage hub support (only myQ at time of this writing).

6. Thus should be an app setting.it is not Amazon's concern how frequently my door opens nor to have access to my cameras if Amazon Key is not used to open my garage door.

7. The notification within the Key app remains "stuck" hence forward unless you unlink MyQ & camera, clear cache, data and totally uninstall, then reinstall everything.What they DON'T tell you is that many items are excluded from being delivered using Amazon Key.

8. I only want notifications form the app if Amazon has opened my garage door.

9. Have had a few occasions where the drivers claimed they couldn't open the door and just left the packages on the porch.

10. Do reccomend installing security camera in garage to verify delivery.The service is great, the app: not so much.

11. The drivers leave packages in designated areas, and they ensure the garage is closed.

Steps to Troubleshoot & Fix Amazon Key Issues

1. Fix Amazon Key Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Amazon Key: Restarting the app will resolve most errors.
  2. Update the Amazon Key App. Here is how:
    1. On Android goto PlayStore » Search for "Amazon Key" » Open Amazon Key » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amazon Key » click "UPDATE".
  3. Clear Amazon Key app cache: Clearing cached data will force your app to retrieve the latest data directly from Amazon Key servers.
    1. On Android, goto Settings » Apps » Select "Amazon Key" » click Storage » click "Clear Cache".
  4. Check Amazon Key app permissions. If any of these permissions required to use your device's features are disenabled, Amazon Key might not work.
  5. Uninstall and reinstall Amazon Key. If nothing else has worked, completely uninstall Amazon Key then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Amazon Key not working


2. Fix Amazon Key Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Amazon Key be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Amazon Key not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Amazon Key may not be able to connect to the Internet when running in the background.

Reported Issues