Contact Amazon Key Customer Service

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1. Many pros, most notably not having to go out in inclement weather to pick up packages, drivers always wait until garage door is closed before leaving and about 75-80% of the time packages are left in correct location (I cannot get to Left side of my pickup if garage door is closed so requested a location via picture on the right).

2. There are some items that you order on Amazon that can't come with KEY delivery but they do tell you that when placing order.If you don't have a garage door that connects to your Wi-Fi, it's worth upgrading just to use Amazon Key delivery.

3. Not all packages are "key deliverable" which I don't understand.Nice to be able to see that my packages have successfully been delivered inside my garage using the Amazon Key Delivery Program.

4. If you have a wi-fi camera, link it to your Amazon Key account and it automatically records from the moment the door begins to open until it's closed.It does what it is supposed to do but too many notifications.

5. Notifications go off for general garage door events (when not for a Key delivery), UI feels dated and clunky, and very limited garage hub support (only myQ at time of this writing).

6. Thus should be an app setting.it is not Amazon's concern how frequently my door opens nor to have access to my cameras if Amazon Key is not used to open my garage door.

7. The notification within the Key app remains "stuck" hence forward unless you unlink MyQ & camera, clear cache, data and totally uninstall, then reinstall everything.What they DON'T tell you is that many items are excluded from being delivered using Amazon Key.

8. I only want notifications form the app if Amazon has opened my garage door.

9. Have had a few occasions where the drivers claimed they couldn't open the door and just left the packages on the porch.

10. Do reccomend installing security camera in garage to verify delivery.The service is great, the app: not so much.

11. The drivers leave packages in designated areas, and they ensure the garage is closed.

1. Fix Amazon Key Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amazon Key: Restarting the app will resolve most errors.
2. Update the Amazon Key App. Here is how:
   1. On Android goto PlayStore » Search for "Amazon Key" » Open Amazon Key » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amazon Key » click "UPDATE".
3. Clear Amazon Key app cache: Clearing cached data will force your app to retrieve the latest data directly from Amazon Key servers.
   1. On Android, goto Settings » Apps » Select "Amazon Key" » click Storage » click "Clear Cache".
4. Check Amazon Key app permissions. If any of these permissions required to use your device's features are disenabled, Amazon Key might not work.
5. Uninstall and reinstall Amazon Key. If nothing else has worked, completely uninstall Amazon Key then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amazon Key not working

2. Fix Amazon Key Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amazon Key be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amazon Key not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amazon Key may not be able to connect to the Internet when running in the background.