Published by Houzz on Sep 12, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Houzz?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I also don't understand the purpose of using my location when I am in Michigan & u keep referring me to people in upstate New York.... I know my zip code is not that of New York.I love it's visual with the photos as I can show my partner which saves a lot of time as I don't have to draw my ideas.

2. I don't want to send the pictures to anyone, and I certainly am not going to give a furniture app access to my contacts.Difficult to find your recent posts.

3. I highly recommend this app!I could waste a lifetime on this app..... Navigation is difficult... There r certain builders, architecture, designers, etc that I would like to follow but I can't find how to other than hitting "share" & saving it to another app that I use for notes.

4. Seriously, you name it and you can find it on this platform ☺️ This is my go to for inspiration, ideas, before & afters, shopping, professionals... I love that I can share my ideas with my husband and my contractor.

5. I gotta say, this is the worst app for posting on a forum that I have ever used and it's been like this for a long time.I really like the concept of this app and it has been quite helpful for getting ideas and advice for my own home improvement projects.

6. I discovered Houzz more than 10 years ago on my Fire and was mesmerized by the full-screen, beautiful images that inspired ideas for my own home... until they stopped supporting the app on that device.

7. Developers, please get some testers and UX people and pay attention to their feedback.What happened to the save option? For some reason this app has changed and when I click save it puts it in the wrong idea book rather than giving me a choice.

8. The feature of saving ideas for our architect and decorator was crucial to planning and made a difficult process run more smoothly.

9. Even when I select "don't ask again" and deny permissions on the android prompt, the app still asks me to go into my settings and enable access to contacts every time I want to save a picture.

10. Finding the advice section from the home page is difficult and posting on it is quirky without any way to edit or delete once you've submitted something.I signed up through the app less than an hour ago.

11. I rely on input from Houzz for new ideas, problem solving, and price comparison.

Steps to Troubleshoot & Fix Houzz Issues

1. Fix Houzz Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Houzz: Restarting the app will resolve most errors.
  2. Update the Houzz App. Here is how:
    1. On Android goto PlayStore » Search for "Houzz" » Open Houzz - Home Design & Remodel » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Houzz » click "UPDATE".
  3. Clear Houzz - Home Design & Remodel app cache: Clearing cached data will force your app to retrieve the latest data directly from Houzz servers.
    1. On Android, goto Settings » Apps » Select "Houzz - Home Design & Remodel" » click Storage » click "Clear Cache".
  4. Check Houzz app permissions. If any of these permissions required to use your device's features are disenabled, Houzz might not work.
  5. Uninstall and reinstall Houzz. If nothing else has worked, completely uninstall Houzz then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Houzz not working


2. Fix Houzz Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Houzz be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Houzz not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Houzz may not be able to connect to the Internet when running in the background.

Reported Issues

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