Contact Documents Customer Service

Why should I report an Issue with Documents?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Franco Swarts to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Uses native file explorer for file accessEasy to use, simplistic design and works perfectly.It's trialware.

2. The developer needs to get a job and stop wasting everyone's time.Idk what's wrong but every time I go into the app it gets me out againScam.

3. Simple file explorer that expects you to pay a monthly fee.

4. It allows me to organize chapters of my book, store pertinent notes and ideas.

5. I am a writer, researcher, and create endless sheets for so many functions.

6. It's easy to use and all you gotta do it mess around with all the installed tips and tricks and editing.

7. Can't open any files despite free trial.

8. Does what free apps d0 but for 15 a month.

9. I create them for others because I enjoy it so much.

10. And each of those areas for instance are all neatly stored under one Heading.

11. I could not live without documents.

1. Fix Documents Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Documents: Restarting the app will resolve most errors.
2. Update the Documents App. Here is how:
   1. On Android goto PlayStore » Search for "Documents" » Open Documents » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Documents » click "UPDATE".
3. Clear Documents app cache: Clearing cached data will force your app to retrieve the latest data directly from Documents servers.
   1. On Android, goto Settings » Apps » Select "Documents" » click Storage » click "Clear Cache".
4. Check Documents app permissions. If any of these permissions required to use your device's features are disenabled, Documents might not work.
5. Uninstall and reinstall Documents. If nothing else has worked, completely uninstall Documents then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Documents not working

2. Fix Documents Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Documents be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Documents not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Documents may not be able to connect to the Internet when running in the background.