Published by Cardtronics, INC.

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Allpoint?



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Why chat with our AI Allpoint Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Allpoint.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The glitches and unusable interface on what should be a simple product are making me hesitate as I consider switching to a bank that relies on Allpoint ATMs.very good & very bad The very good part is that it does help find Allpoint ATM machines if you want to use a machine on that network.

2. I was then able to briefly see a map and enter a zip code to see nearby ATMs, but the app kept giving me an error message that said my location could not be accurately determined (even while it showed my blue location dot right in the middle of the map I was viewing), so I couldn't just look at the map.

3. It also pops up while I'm driving with the GPS, not good.I don't know what they screwed up in the update, but it keeps crashing repeatedly !!! even after it's closed, I get repeated crash warnings and I have no idea why it's continuously running in the background to crash... I just uninstalled it.

4. What's the point of bragging about "55,000 atm locations worldwide" if you aren't able to find these locations with the app? The workaround is to use the mobile site, but to get the location on Google Maps is not possible.

5. I just checked my data usage monitor, and it uses data every day, but I only use the app once a month, if that.Does not show atm locations outside the US.

6. 2) when the number of locations is large, use mini icons, then use larger icons with location name ("CVS", etc.) only after the user zooms in and number of locations is therefore reduced.i had to uninstall this app.

7. I was going to get a checking account from a bank that uses Allpoint ATMs, but without a working app there would be "noPoint".

8. Quite frustrating on a 8 month trip when one of the key reasons for opening an account was worldwide access to atms!I just installed it and tried to use the app.

9. Using the search box with name or zip code does work, so the developers aren't total amateurs.

10. It doesn't show any ATMs in the Chicagoland area which is clearly wrong.

11. To use it to look up ATMs, the app appears to prompt you to create an account first, so that is what I tried several times to do, unsuccessfully.

Steps to Troubleshoot & Fix Allpoint Issues

1. Fix Allpoint Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Allpoint: Restarting the app will resolve most errors.
  2. Update the Allpoint App. Here is how:
    1. On Android goto PlayStore » Search for "Allpoint" » Open Allpoint® Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Allpoint » click "UPDATE".
  3. Clear Allpoint® Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Allpoint servers.
    1. On Android, goto Settings » Apps » Select "Allpoint® Mobile" » click Storage » click "Clear Cache".
  4. Check Allpoint app permissions. If any of these permissions required to use your device's features are disenabled, Allpoint might not work.
  5. Uninstall and reinstall Allpoint. If nothing else has worked, completely uninstall Allpoint then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Allpoint not working


2. Fix Allpoint Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Allpoint be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Allpoint not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Allpoint may not be able to connect to the Internet when running in the background.

Reported Issues

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