Contact Alitalia Customer Service

Why should I report an Issue with Alitalia?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Alitalia to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. After the new flight was booked under the same reference code, the app never updated my flight info, so I couldn't check the status of my flight, check in, or get a boarding pass.App is extremely slow to open, green screen almost forever, no sign of activity, seems frozen.

2. You can't add additional baggage.I tried but then I had to call an operator and complete my additional baggage request only by phone!the operator said that it could be done only during check in...but with the phone call I complete my booking....so why don't you implement rhis app? it's an incredible waste of money to have an app for Alitalia that can't do anything this.Impossible to contact customer service.

3. Easy Jet, British Airways, and American Airlines did a great job refunding, rebooking, or issued vouchers.Very frustrating experience trying to check in, it doesn't save the data, the date of birth textbox kept disabled and nothing can be entered.

4. Please fix this! Update: this is not working, i have booked a flight, no reference or email got my inbox, but it appears as my next flight, how is this possible!The app works fine, but the e-ticket has horrible graphics.

5. The app opens, briefly says 'good morning,' very briefly shows a 'book flight' button, and quickly settles on a white, blank screen.

6. Flight search is cumbersome: if when searching change a date of return, have to start the search from start also for the first flight.

7. This should be an easy fix, so please fix it.When my flight was canceled, the only way to reschedule was to call a landline, it wasn't done automatically and it couldn't be done through the app.

8. When using this app you always have to prepare "a plan B" if it suddenly fails.I still have to understand how I can add boarding passes to the app, something quite straightforward and automatic on all other airline apps I tried (at least 5).

9. I did get ticket refunds 10 days later for each, but who's refunding my taxi? To make things all the more comical, my app is named "Calendario" instead of "Alitalia." reinstalled but the problem stays.Bad,useless app.

10. The QR code is close to the left edge of the screen instead of being in the middle, so this makes it hard to scan it (both me and Alitalia staff had troubles with it).

11. All three times when I showed up at the airport the flight apparently was never booked.

1. Fix Alitalia Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Alitalia: Restarting the app will resolve most errors.
2. Update the Alitalia App. Here is how:
   1. On Android goto PlayStore » Search for "Alitalia" » Open Alitalia » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alitalia » click "UPDATE".
3. Clear Alitalia app cache: Clearing cached data will force your app to retrieve the latest data directly from Alitalia servers.
   1. On Android, goto Settings » Apps » Select "Alitalia" » click Storage » click "Clear Cache".
4. Check Alitalia app permissions. If any of these permissions required to use your device's features are disenabled, Alitalia might not work.
5. Uninstall and reinstall Alitalia. If nothing else has worked, completely uninstall Alitalia then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Alitalia not working

2. Fix Alitalia Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Alitalia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Alitalia not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Alitalia may not be able to connect to the Internet when running in the background.