Published by Algorand, Inc on Oct 25, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Pera Algo Wallet?



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What users are saying

1. Changed to 5 stars.I started using Algorand Wallet not too long ago and I absolutely love it! the UI is simple and easy to navigate, plus it very easily syncs with other services on the Algorand network.

2. Overall, I give this product my highest recommendation, and I eagerly await what else Algorand has in store! Well done, Algo team!My one complaint is that I found it challenging to get the wallet address.

3. Sending and requesting ALGO is so easy, but getting an address so I can transfer ALGO to the wallet should be easier.

4. Not sure what engineering is required, but I guarantee that feature will attract and retain a lot of users.It used to be called Algorand Wallet.

5. This wallet should be the looked at as the gold standard for any project trying to release an "official" wallet.Don't stake xfinit, 5000 tokens lost no customer service/Response.

6. Only thing that would be more efficient is the ability to automatically withdrawal algorand rewards directly back into your wallet on a daily basis.

7. Overall very excited for Q4 of this year with algorand.Algorand is certainly the future of crypto, and the ALG wallet is just about perfect.

8. Can we have an option to switch between the two UI's?I like the wallet but an issue just cropped up where I can no longer see the USD value of my coins.

9. That is likely a more common use case than requesting ALGO and should be more evident to the user than most (or any?) of the other features.Nice app, simple to use.

10. Currently an individual must sent a 0.00 balance to his/her wallet in order to transfer daily rewards.

11. I don't mind the name change, but the old wallet was WAY better in terms of the UI.

Steps to Troubleshoot & Fix Pera Algo Wallet Issues

1. Fix Pera Algo Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pera Algo Wallet: Restarting the app will resolve most errors.
  2. Update the Pera Algo Wallet App. Here is how:
    1. On Android goto PlayStore » Search for "Pera Algo Wallet" » Open Pera Algo Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pera Algo Wallet » click "UPDATE".
  3. Clear Pera Algo Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Pera Algo Wallet servers.
    1. On Android, goto Settings » Apps » Select "Pera Algo Wallet" » click Storage » click "Clear Cache".
  4. Check Pera Algo Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Pera Algo Wallet might not work.
  5. Uninstall and reinstall Pera Algo Wallet. If nothing else has worked, completely uninstall Pera Algo Wallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pera Algo Wallet not working


2. Fix Pera Algo Wallet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pera Algo Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pera Algo Wallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pera Algo Wallet may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Caleb Obed Owojo

Hello, I changed my device so i lost my former Algo wallet. Installing it in this new phone of mine, i notice that number 13 of my phase is incorrect. I am kind of suprised because i wrote everything down myself.. Help please, its needed.