Published by Absa Group Limited. on Jun 18, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Absa Botswana?



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What users are saying

1. Add new features like paying with it using qr scan/codeEver since downloading this app I cant log in, it keeps crushing, kindly attend to your app ABSA.Dear A B S A The app keep crashing and the customer support don't even care about it, what a pathetic excuse of a technical team, they should go back to software engineering school, and this time pay attention in class.

2. That's inconvenienceCan't make any transfers withpit the app crushing.I have been using this app for a very long time,and i haven't had any bad experience with it,it's user friendly,it's secure and does a good job.

3. Also, it reflects that i have money in my savings account but i cannot access/transfer it.It can be the best app if you add a 'tap to pay' function OR support offline NFC (HCE wallet) integration.Please update the app so it can stop crushing.

4. I have just updated to the new version and so far i only see the same useful features,i'm looking forward to experiencing more of what it has to offer,what i have noticed is the clarity of the features and i like that.All in all i would say it's quite a good app and i recommend it.😊This new version is worse than the one it replaces.

5. The issue is that they send OTP's frequently when you log in or making a transaction and even it takes a longer time to receive it.

6. Anyways I recommend it to anyone who has an account at Absa Bank.

7. Learn how to code.My airtime usually takes 4 days to report after purchase.

8. (5) Create functionality to download or print a statement like the ATM does.

9. the app keeps crashing every 10 seconds.

10. (3) On transactions, let the recipient and amount be visible.

11. (2) Reduce font size for transactions.

Steps to Troubleshoot & Fix Absa Botswana Issues

1. Fix Absa Botswana Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Absa Botswana: Restarting the app will resolve most errors.
  2. Update the Absa Botswana App. Here is how:
    1. On Android goto PlayStore » Search for "Absa Botswana" » Open Absa Botswana » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Absa Botswana » click "UPDATE".
  3. Clear Absa Botswana app cache: Clearing cached data will force your app to retrieve the latest data directly from Absa Botswana servers.
    1. On Android, goto Settings » Apps » Select "Absa Botswana" » click Storage » click "Clear Cache".
  4. Check Absa Botswana app permissions. If any of these permissions required to use your device's features are disenabled, Absa Botswana might not work.
  5. Uninstall and reinstall Absa Botswana. If nothing else has worked, completely uninstall Absa Botswana then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Absa Botswana not working


2. Fix Absa Botswana Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Absa Botswana be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Absa Botswana not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Absa Botswana may not be able to connect to the Internet when running in the background.

Reported Issues

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