Published by Army & Air Force Exchange Service on Sep 13, 2024

contact MILITARY STAR® Mobile Chat with our AI-based MILITARY STAR Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with MILITARY STAR?



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Why chat with our AI MILITARY STAR Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of MILITARY STAR.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Also, their app is top quality.This app is for accessing your Military Star Card account to see reward points, card limit, and card balance, as well as to schedule or make a payment.

2. It will never fall off your report because it's a GOV credit card! DONT DO IT! If you have this card...cancel it now! Get rid of it!!! Worst most toxic card to have!This app does not work.

3. Solid 4 star if payments can be integrated.It started out easy and fine but there was a mishap with my payment involving a change of address on my debit card.

4. Military Star took a chance on me and issued me a credit card.

5. My only complaint is the limited selection of special characters that are allowed to be used; this should be expanded to be all-inclusive of all standard special characters available on cell phones.Tells you useful things but won't allow you to make a payment.

6. Won't save my user name, won't enable biometrics, there are zero useful links and it honestly makes me want to pay off the card and close the accountVery poor quality for an app.

7. I got my first credit card from them with a good credit limit.

8. I kind of regret that I even got their credit card.

9. Overall, my advice to those who want to start building a credit score and you are in the Service or someone in your family is, go with Navy Federal.

10. Garbage at best.5 stars for being the !WORST! credit agency....hands down!!! DO NOT!...I REPEAT DO NOT SIGN UP!!! There are way better cards to get than this.

11. I didn't have checks or the card with me and my account was suspended.

Steps to Troubleshoot & Fix MILITARY STAR Issues

1. Fix MILITARY STAR Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MILITARY STAR: Restarting the app will resolve most errors.
  2. Update the MILITARY STAR App. Here is how:
    1. On Android goto PlayStore » Search for "MILITARY STAR" » Open MILITARY STAR® Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MILITARY STAR » click "UPDATE".
  3. Clear MILITARY STAR® Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from MILITARY STAR servers.
    1. On Android, goto Settings » Apps » Select "MILITARY STAR® Mobile" » click Storage » click "Clear Cache".
  4. Check MILITARY STAR app permissions. If any of these permissions required to use your device's features are disenabled, MILITARY STAR might not work.
  5. Uninstall and reinstall MILITARY STAR. If nothing else has worked, completely uninstall MILITARY STAR then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MILITARY STAR not working


2. Fix MILITARY STAR Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MILITARY STAR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MILITARY STAR not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MILITARY STAR may not be able to connect to the Internet when running in the background.

Reported Issues

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