Contact Wyatt the Whale Soother Customer Service

Why should I report an Issue with Wyatt the Whale Soother?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VTech Communications, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This makes your own stories very quiet compared to the included stories and unplayable in the same list.I am connected to the another's WiFi but like the other reviews the app just says "connection failed try moving closer" when my phone is literally touching it and connected.

2. Now it's just an expensive decoration.You can change what's programmed already on the whale but you cannot change the songs/stories/ noises that are playing on the machine ie using your phone as a remote controlSo the app warns you that it might not support recent android version(and of course it won't work).

3. You can connect to the wifi of the whale; however, even after it says you are now connected to your soother, the second you tap My Library, you will get an error saying you aren't connected.

4. Disappointed for sure.When you connect to the Wyatt the Whale wifi address, it says connected without internet.

5. Garbage product.I really want to give more stars because the app makes it really to update songs, stories, and sounds, and remove unwanted ones.

6. However, all the included stories seem to be peak amplitude normalized and there is no way to normalize your own recordings or increase the microphone sensitivity.

7. You open up the app, and it pops up on the screen saying connection was unsuccessful, even though my phone is right beside it.

8. The ability to record stories is also great and a main selling feature.

9. If you are unable to fix the issue, maybe you should consider discontinuing the product.Doesn't work.

10. Seems like a lot of people have purchased this, and it doesn't work.

11. But it won't connect to the app so we can't make any adjustments which renders it basically useless.

1. Fix Wyatt the Whale Soother Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wyatt the Whale Soother: Restarting the app will resolve most errors.
2. Update the Wyatt the Whale Soother App. Here is how:
   1. On Android goto PlayStore » Search for "Wyatt the Whale Soother" » Open Wyatt the Whale Soother » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wyatt the Whale Soother » click "UPDATE".
3. Clear Wyatt the Whale Soother app cache: Clearing cached data will force your app to retrieve the latest data directly from Wyatt the Whale Soother servers.
   1. On Android, goto Settings » Apps » Select "Wyatt the Whale Soother" » click Storage » click "Clear Cache".
4. Check Wyatt the Whale Soother app permissions. If any of these permissions required to use your device's features are disenabled, Wyatt the Whale Soother might not work.
5. Uninstall and reinstall Wyatt the Whale Soother. If nothing else has worked, completely uninstall Wyatt the Whale Soother then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wyatt the Whale Soother not working

2. Fix Wyatt the Whale Soother Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wyatt the Whale Soother be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wyatt the Whale Soother not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wyatt the Whale Soother may not be able to connect to the Internet when running in the background.