Contact Spectrum TV Customer Service

Why should I report an Issue with Spectrum TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Charter/Spectrum to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Stream On Demand or live TV anywhere, on any device. • Stream live TV anywhere you have a connection. • Enjoy streaming thousands of On Demand shows and movies. • Cast from your phone or tablet to a compatible TV with Chromecast. • Create a personalized guide by setting your favorite channels. • Search by title, network, actor or sports team anywhere in the app. • Add new and exciting Spectrum Originals to your Watchlist. • Get showtimes and record your favorite TV shows and movies (with optional DVR services). • Delete, modify and play DVR recordings on your TV (compatible DVRs only).

2. Some titles require you to connect to your Spectrum In-Home WiFi.

3. A Spectrum TV subscription, username and password are required to sign in.

4. Available programming depends on your Spectrum TV package.

5. Turn on parental controls and set a PIN to block shows by channel or rating.

6. Download the Spectrum TV app and get the most out of your Spectrum TV experience at home or on the go.

7. The blocks you set apply across each device in your household.

8. Please note: This app features Nielsen’s proprietary measurement software which contributes to market research, like Nielsen’s TV Ratings.

1. If you miss something Spectrum will bill your credit card $$$ for the smallest item and you'll pay for it or you'll potentially get a lien on your credit.It has been a horrible app.

2. Overall the worst streaming app and I would not recommend unless you want to keep watching ads!!!This app is horrible!! Have not been able to use it for 3-4 wks.

3. Every time I pause my show it starts me over and then I repeatedly have to keep watching over 100 second ads for something that I am not causing.

4. It constantly hangs up on the last frame of the commercials while you can hear the show audio.

5. Ironically, they are usually Spectrum commercials for watching TV on the go! If I leave it, occasionally it will resume after a minute or so.

6. And that isn't an exaggeration.Works fine watching on my phone, but casting is a different story.

7. Plus, if you try to fix it by restarting or rewinding, you just end up watching longer and longer commercials.I'm running this on Android phones and a tablet.

8. On the tablet, it hangs on Spectrum commercials several times an hour.

9. I can help.I'm forced to use this streaming app because the installer is unable to hook up a cable box upstairs room since I live in a town home.

10. Even if I don't pause it and an ad pops up it takes me all the way near the start of the show for me to watch ads all over again.

11. Shows "check your internet connection" my internet connection is working fine.

1. Fix Spectrum TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Spectrum TV: Restarting the app will resolve most errors.
2. Update the Spectrum TV App. Here is how:
   1. On Android goto PlayStore » Search for "Spectrum TV" » Open Spectrum TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spectrum TV » click "UPDATE".
3. Clear Spectrum TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Spectrum TV servers.
   1. On Android, goto Settings » Apps » Select "Spectrum TV" » click Storage » click "Clear Cache".
4. Check Spectrum TV app permissions. If any of these permissions required to use your device's features are disenabled, Spectrum TV might not work.
5. Uninstall and reinstall Spectrum TV. If nothing else has worked, completely uninstall Spectrum TV then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Spectrum TV not working

2. Fix Spectrum TV Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Spectrum TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Spectrum TV not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Spectrum TV may not be able to connect to the Internet when running in the background.