Published by Charter/Spectrum

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What users are saying

1. Okay so you fixed the above problem, now when I want to see the radar it shows me the weather for the past 12-18 hours...why go back that far, I want to see current please.Why does the old Spectrum N13 News app keep stopping every time I use it? I download the app every once in a while to see if it is working properly, but every few minutes or hours I get a notification message saying that Spectrum N13 has stopped.

2. Finally deleted it and loaded the weather chanelI was hoping that this would be as good as watching the weather on the 1's on the go, but the temperature reads 0° on my phone and I can't seem to find the radar like on TV... it's just not as good as other apps.Worked great until the latest update, now it won't load past the initial screen that says News 13.

3. Must be written by same bozo that wrote the spectrum TV app.Why when I want to look at tge weather map does it show the entire state of FL and ocean? It used to zoom right into my location, now I have to manually zoom in.....please fix, I don't live in the ocean.

4. Here's a weather blog and weather alerts and news about the weather, but impossible to just find a radar.

5. If you find news websites annoying to navigate, this app is no different.Total waste of time...app doesn't remember locations you set and default location cant be set (all grayed out).

6. The weather alerts were the best.Worst app I've ever seen for a Southwest Florida news channel.

7. Please fix the app so that it can work properly and never stop again.The weather features are so much better than the new Spectrum News app.

8. I uninstalled it and reinstalled it becuse the weather features on the new app are so bad.Stopped working.

9. Finish stripping out the news and make it a weather app.

10. If I just want to check the radar, I can't find it.

11. Always sending me push alerts about lightning, can't find a way to turn it off.

Steps to Troubleshoot & Fix Spectrum News 13 Issues

1. Fix Spectrum News 13 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Spectrum News 13: Restarting the app will resolve most errors.
  2. Update the Spectrum News 13 App. Here is how:
    1. On Android goto PlayStore » Search for "Spectrum News 13" » Open Spectrum News 13 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spectrum News 13 » click "UPDATE".
  3. Clear Spectrum News 13 app cache: Clearing cached data will force your app to retrieve the latest data directly from Spectrum News 13 servers.
    1. On Android, goto Settings » Apps » Select "Spectrum News 13" » click Storage » click "Clear Cache".
  4. Check Spectrum News 13 app permissions. If any of these permissions required to use your device's features are disenabled, Spectrum News 13 might not work.
  5. Uninstall and reinstall Spectrum News 13. If nothing else has worked, completely uninstall Spectrum News 13 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Spectrum News 13 not working


2. Fix Spectrum News 13 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Spectrum News 13 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Spectrum News 13 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Spectrum News 13 may not be able to connect to the Internet when running in the background.

Reported Issues

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