Contact TMEyeCloud Customer Service

Why should I report an Issue with TMEyeCloud?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 广东华南师大科技开发总公司 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Works great but can only show 4 camera at onceIt works for a while then it just stop ,always indicates connection error .Another useless appVery reliable - works like clockwork.

1. Fix TMEyeCloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TMEyeCloud: Restarting the app will resolve most errors.
2. Update the TMEyeCloud App. Here is how:
   1. On Android goto PlayStore » Search for "TMEyeCloud" » Open TMEyeCloud » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TMEyeCloud » click "UPDATE".
3. Clear TMEyeCloud app cache: Clearing cached data will force your app to retrieve the latest data directly from TMEyeCloud servers.
   1. On Android, goto Settings » Apps » Select "TMEyeCloud" » click Storage » click "Clear Cache".
4. Check TMEyeCloud app permissions. If any of these permissions required to use your device's features are disenabled, TMEyeCloud might not work.
5. Uninstall and reinstall TMEyeCloud. If nothing else has worked, completely uninstall TMEyeCloud then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TMEyeCloud not working

2. Fix TMEyeCloud Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TMEyeCloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TMEyeCloud not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TMEyeCloud may not be able to connect to the Internet when running in the background.