Contact SunPass Customer Service

Why should I report an Issue with SunPass?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SunPass/Florida's Turnpike Enterprise to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enjoy the convenience of managing your SunPass account, anytime, just by downloading the app and logging in using the same Account, Transponder Number, or Username and PIN established for online account management.

2. SunPass customers typically pay less than cash customers at most toll plazas and exits on Turnpike roads.

3. Incorporating the latest technology, SunPass can be used on Florida's toll roads and most toll bridges.

4. SunPass is the Florida Department of Transportation's innovative Prepaid Toll Program.

5. This is the official SunPass app provided by FDOT.

1. For instance... To "quickly" add a rental car license plate to your account and duration of rental, etc... It is not possible unless you use the desktop site, on a computer not a phone (even mobile website is wacked...forcing the desktop view on a smartphone does not fix it).

2. It doesn't remember my user name 85% of the time, I want to refill my wallet- very annoying system.Constantly does not load pages.

3. Recommend to just bookmark the sunpass website and find ways to easily cut and paste your info so you can access your account reliably and quickly.This application is so horrible to use.

4. if it ever does, login never works and it eventually locks you out of your account, which, easily enough, is entirely accessible without fail on their website.

5. Attempting to accomplish the same task via the website or kiosks works just about as well, so it may to be a failing of the entire system, not just this app.

6. Then when it loads it shows my funds and stuff, but I can't add funds, because when I try to go past the main screen after login it just goes to a permanent white loading screen.

7. It then takes you to the invoice screen and if you click on the pat option it then asks FOR YOUR INVOICE AND PLATE NUMBERS.

8. It's only slightly better then their website that doesn't keep the drop down menus open long enough to actually let you select what you want to do.

9. I'm a software engineer, yet took me 50 minutes to register two retail-purchased transponders, and in the end it only succeeded via the website.

10. Information is mismatched such as showing you that you have 2 license plates attached on the quick view but only shows 1 when you go to the actual page.

11. it just hangs with a loading animation after opening and selecting "I agree" on the terms page (which displays every single time) and only rarely gets past this.

1. Fix SunPass Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SunPass: Restarting the app will resolve most errors.
2. Update the SunPass App. Here is how:
   1. On Android goto PlayStore » Search for "SunPass" » Open SunPass » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SunPass » click "UPDATE".
3. Clear SunPass app cache: Clearing cached data will force your app to retrieve the latest data directly from SunPass servers.
   1. On Android, goto Settings » Apps » Select "SunPass" » click Storage » click "Clear Cache".
4. Check SunPass app permissions. If any of these permissions required to use your device's features are disenabled, SunPass might not work.
5. Uninstall and reinstall SunPass. If nothing else has worked, completely uninstall SunPass then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SunPass not working

2. Fix SunPass Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SunPass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SunPass not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SunPass may not be able to connect to the Internet when running in the background.