Contact RiyadToken Customer Service

Why should I report an Issue with RiyadToken?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Riyad Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Download the app to your mobile device today and go to Riyad Online to apply for the “Riyad Token – Application” and follow the activation process.

2. Enjoy the mobility, convenience and security of Riyad Bank’s Riyad Token on your mobile device to authenticate your transactions.

3. Riyad Token for mobile technology is now available to all registered RiyadOnline customers free of charge.

4. No Branch visits, no queuing, and absolutely no forms.

5. No separate device to carry or lose, and no network or data connection required to generate One Time Passwords for your Riyad Online and Riyad Mobile transactions.

1. But there must be the "numbers only" keypad for the OTP of this app , rather than the complete alpha-numeric keyboardThis app worked until I decided to take control of my phone, ie root it.

2. Bad experienceThe app with works as inteded for authentication but the looks are outdated & requires a faceliftGreat app and working without any issuesLight weight.

3. Lets see if we can fix that somehow.I'm using Google Nexus 5 and I never have root access to my device, still it is not working.

4. Serves the purposePerfect experience useMy phone is brand new and hasn't been rooted.

5. If the app cannot correctly differentiate between a rooted and non-rooted device then it is utterly useless.

6. Lazy programers working in Riyad Bank IT dept.

7. Still this app shows a message that it will not start because the device is rooted.

8. Since then, it fails to work, as Riyad Bank has decided to design it that way.

9. The token failed to authenticate me and i had to reset all my passwords.

10. "System down!!!"I found this very useful especially when the OTP comes too late thru SMS.

11. The unlock pin entry is very old fashion.

1. Fix RiyadToken Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RiyadToken: Restarting the app will resolve most errors.
2. Update the RiyadToken App. Here is how:
   1. On Android goto PlayStore » Search for "RiyadToken" » Open RiyadToken » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RiyadToken » click "UPDATE".
3. Clear RiyadToken app cache: Clearing cached data will force your app to retrieve the latest data directly from RiyadToken servers.
   1. On Android, goto Settings » Apps » Select "RiyadToken" » click Storage » click "Clear Cache".
4. Check RiyadToken app permissions. If any of these permissions required to use your device's features are disenabled, RiyadToken might not work.
5. Uninstall and reinstall RiyadToken. If nothing else has worked, completely uninstall RiyadToken then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RiyadToken not working

2. Fix RiyadToken Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RiyadToken be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RiyadToken not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RiyadToken may not be able to connect to the Internet when running in the background.