Contact Pollo Tropical Customer Service

Why should I report an Issue with Pollo Tropical?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fiesta Restaurant Group, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Download the Pollo Tropical app to get more out of your Pollo Tropical experience, and sign up for MyPollo! rewards to start earning points and get a free TropiChop® bowl after your first purchase!

2. Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, or delivery.

3. Join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards. • Order as a guest or sign-up to join MyPollo! to earn rewards. • Place orders for in-store pick-up or delivery. • Save your favorite orders for quick re-ordering. • Get notifications from us announcing new menu items, special events, and more!

1. What good is downloading an app that doesn't work all the time? You have to scan the barcode from the receipt of your purchase in order to get rewards but the barcode scanner barely reads, the receipts from the restaurants barely print well, so the scanner barely reads it, and entering manually doesn't work all the time either.

2. Remember that customer service is not the priority when companies are established... Sales is their #1 Priority.... tnxApp is useless when ordering food as they won't make your food until they receive the receipt which could be hours later, because for some reason the app doesn't send them the order request right away.

3. I've reached out to customer service via the app; good luck..App is a joke, first of all not earning rewards automatically for each order in this day and age is such a stupid business model.

4. Pollo tropical food is good though just order in person.The app it's self works fine.

5. Food is okay, their tropichillers/desserts is the only thing preventing the 1 star rating.The app is inconvenient! It's only use is to pick up food inside the store or have it delivered, that's it! Tried to submit a receipt for points, useless! Tried to get help from the app to get my points, don't bother! No one will answer your emails.

6. App is good for scanning receipts though and accumulating points to get 5.00 coupons though, but it still fails in its basic functionality of placing and online order.

7. Placed order, through app, pick-up inside, due to time constraints (drive through takes a while) Arrived only to find out there is no inside, it was gutted- should not be an option then.

8. It is great to order a meal ahead of time, but they regularly miss items from the bag making it extremely annoying to have to repeatedly check the bag over and over.

9. There's no way to cancel an order, or modify it, or directly contact the store you placed the order with for that matter.

10. Whenever you order from somewhere, it shows where you last ate, instead of the store closest to you like it says it does.

11. You have to scan or enter the barcode numbers manually which neither of them work correctly! Huge hassle for pick-up/delivery options.

1. Fix Pollo Tropical Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pollo Tropical: Restarting the app will resolve most errors.
2. Update the Pollo Tropical App. Here is how:
   1. On Android goto PlayStore » Search for "Pollo Tropical" » Open Pollo Tropical » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pollo Tropical » click "UPDATE".
3. Clear Pollo Tropical app cache: Clearing cached data will force your app to retrieve the latest data directly from Pollo Tropical servers.
   1. On Android, goto Settings » Apps » Select "Pollo Tropical" » click Storage » click "Clear Cache".
4. Check Pollo Tropical app permissions. If any of these permissions required to use your device's features are disenabled, Pollo Tropical might not work.
5. Uninstall and reinstall Pollo Tropical. If nothing else has worked, completely uninstall Pollo Tropical then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pollo Tropical not working

2. Fix Pollo Tropical Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pollo Tropical be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pollo Tropical not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pollo Tropical may not be able to connect to the Internet when running in the background.