Contact PSECU Customer Service

Why should I report an Issue with PSECU Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pennsylvania State Employees Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Our mobile app provides secure and convenient digital banking for PSECU members. *Certain restrictions apply.

2. See our Funds Availability Policy. ** FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.

3. Members must have PSECU checking or a PSECU loan to be eligible for this service.

4. As a digital-first credit union, we make sure our members can do their banking anytime, anywhere.

5. PSECU is not a credit reporting agency.

6. Joint owners are not eligible.

1. The previous app just worked, that's all I wanted! Introducing this app in the name of "new features" is just poor customer service! Crashing issue seems to have been fixed.

2. I've never had any major issues with this app before, but recently when I attempt to deposit a check, the app freezes and crashes after taking the rear photo.

3. Then they'll send you a lovely form email acknowledging the "known issues" that they're working to resolve... some day.There is no external transfer service (e.g. Zelle), the app won't download my statements.

4. Please, for the love of all that's good, go back to the old version."Needs Work." How does it keep getting worse with every update? Bring back the old app, that worked flawlessly.

5. I have gotten in twice on two different phones and was able to deposit a check without issues or long load times.

6. Really hoping for a fix soon! Edit: Very quick response time! And it's fixed! Bumping up to 5 stars for excellent customer service.

7. Thank you very much!The app usually works perfectly fine, but recently I'm having issues with the mobile deposit feature.

8. BUT the rest of the features are really goodUpdate: After several attempts to get through to a tech person someone has gotten the message and it appears an update has been made.

9. Each time I photograph the back of my check, I get an error message that the app isn't responding and I have to close it.

10. You have customers from all over the state who have no local branches to deposit a check and an app that has left them basically stranded now for months.

11. Every time I open the app, it gives me an error beforethe pin page pops up.

1. Fix PSECU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PSECU: Restarting the app will resolve most errors.
2. Update the PSECU App. Here is how:
   1. On Android goto PlayStore » Search for "PSECU" » Open PSECU Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PSECU » click "UPDATE".
3. Clear PSECU Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from PSECU servers.
   1. On Android, goto Settings » Apps » Select "PSECU Mobile" » click Storage » click "Clear Cache".
4. Check PSECU app permissions. If any of these permissions required to use your device's features are disenabled, PSECU might not work.
5. Uninstall and reinstall PSECU. If nothing else has worked, completely uninstall PSECU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PSECU not working

2. Fix PSECU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PSECU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PSECU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PSECU may not be able to connect to the Internet when running in the background.