Published by Georgia Power Company

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Georgia Power?



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What users are saying

1. We need a better compatibility with lastpass, one password, dashlane and so on.I downloaded for the purpose to pay my bills, but every time I want to open the app it crashes even on a strong secure WiFi or Data nerwork.

2. You're required to remember/enter your account number every time you want to pay a bill which is done through a completely different system than your login with GA Power so you have to either memorize it or think to copy/paste between screens.

3. You have to log in every single time The interface is not stream lined, it's a web based application spo you might as well just go to Georgia powers website and add page to homescreen.

4. I also try to go to the website and when i hit the pay online option it doesn't go anywhere! It shows an error sign and claims i am not connected to the internet.

5. This days is almost impossible have different secure passwords for each site and Georgia power developer team are no aware of this.

6. Looks like around billing cycle the usage part of the app crashes, I'll see if it comes back in a couple days or week.

7. Does not remember my login data despite having the option.

8. The app doesn't allow use auto fill from your stored passwords and doesn't allow you to copy/past either.

9. Also, if you want to actually pay your bill, make sure to remember how much you owe, because the payment portal will always say that it's $0.

10. Maybe they preferer all users have weak passwords because thats the only way to sign in easily.

11. So not great planning for peak loads on their part ( he says charitably).

Steps to Troubleshoot & Fix Georgia Power Issues

1. Fix Georgia Power Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Georgia Power: Restarting the app will resolve most errors.
  2. Update the Georgia Power App. Here is how:
    1. On Android goto PlayStore » Search for "Georgia Power" » Open Georgia Power » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Georgia Power » click "UPDATE".
  3. Clear Georgia Power app cache: Clearing cached data will force your app to retrieve the latest data directly from Georgia Power servers.
    1. On Android, goto Settings » Apps » Select "Georgia Power" » click Storage » click "Clear Cache".
  4. Check Georgia Power app permissions. If any of these permissions required to use your device's features are disenabled, Georgia Power might not work.
  5. Uninstall and reinstall Georgia Power. If nothing else has worked, completely uninstall Georgia Power then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Georgia Power not working


2. Fix Georgia Power Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Georgia Power be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Georgia Power not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Georgia Power may not be able to connect to the Internet when running in the background.

Reported Issues

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